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How to Become a Tourist Guide

Tourist guides in South Africa are some of the most important people in the travel trade. They interact on a personal level daily with tourists, and a good tourist guide can make a holiday visit really memorable.  In this article, ...

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The UNWTO Secretary-General Election Fiasco

When I wrote ’The Race for UNWTO Secretary-General’ on 11 April, I had high hopes on the Seychelles candidate Alain St.Ange winning the race. At the time, I could not have foreseen that this esteemed institution would become embroiled in ...

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Thrivability in Green Hotel Development

The lessons learned in sustainable development and marketing of ‘Africa’s Greenest Hotel’ in Cape Town and ‘Zanzibar’s Greenest Resort’ in Tanzania is now being offered as a turnkey solution for hospitality investors worldwide through Verde Hotels. By Des Langkilde. Hotelier ...

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Eco-Friendly Game Reserve: Shamwari

Shamwari Game Reserve, the pride of South Africa’s Eastern Cape province, is one of the largest malaria-free Big-5 private game reserves in the region, offering 6 distinctive lodges and the seasonal Explorer Camp – a two-day walking safari in tented ...

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Eco-Friendly Adventures: Marine Dynamics

Taking eco-tourists on captivating trips at sea to cage dive with Great White Sharks and meet the rest of the Marine Big 5 is only a glimpse of many things that Marine Dynamics do to protect and conserve the critically ...

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Join the Fair Trade Move Toward Sustainability

Fair Trade Tourism (FTT) launched a new membership programme in May aimed at tourism businesses that need support for their sustainability measures but do not have the resources to become certified in the short term. For an annual membership fee, ...

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Supporting Sustainable Tourism Projects in Rwanda

Rwanda should be congratulated for increasing the price of its gorilla permits. Considering what the funds are used for, it’s a small price to pay in support of the country’s sustainable tourism projects. By Des Langkilde. Rwanda is well-known for ...

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Exclusive Use Safari Lodges on the Rise

With global demand for exclusive use vacation rentals on the rise, Lalibela Game Reserve is seizing the opportunity by providing a solution for large family and corporate sole-use enquiries who want a Big-5 safari experience with exclusivity and privacy. By Des ...

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Tourist Arrivals & Hotel Stats for South Africa: June 2017

Even though overseas tourist arrivals are still growing, arrivals from India and China have declined.  Occupancy rates have also declined slightly with room rates growing at rates slightly above inflation.  It is expected that 2017 will see subdued growth in ...

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Rehabilitating Benin’s Pendjari National Park

The Presidency of the Republic of Benin and the conservation NGO African Parks announce the signing of a 10-year renewable partnership to revitalise, rehabilitate and develop Pendjari National Park, one of the largest remaining protected reserves in West and Central ...

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Exploring Mauritius Resorts

Mauritius really is an unspoiled Indian Ocean island, highly recommended as a destination for honeymoons, young families or retirement couples. The resorts are excellent, the service wonderful, the rooms thoroughly thought through, and the food is local, fresh and delicious. By ...

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Quick Guide to Southern Africa Tourism

The Southern Africa Tourism infographic shown below represents the members of the Regional Tourism Organisation of Southern Africa (RETOSA) – a Southern African Development Community (SADC) body responsible for the development of tourism and regional destination marketing across 15 Southern Africa countries: ...

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LGBT Pride Month 2017

The month of June is unofficially recognised as Lesbian, Gay, Bisexual, and Transgender (LGBT) Pride Month. How does Africa fare in terms of LGBT rights and what is the potential of LGBT Tourism? By Des Langkilde. LGBT Rights in Africa ...

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Travel Trade Flocks to Hotel Show Africa

Africa’s biggest food and hospitality platform is set to capitalise on the booming hotel and tourism sector with buyers from across the continent and suppliers from around the world attending the event. Leading hospitality suppliers from around the world will ...

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Tips on Greening your Tourism Business

The tourism industry is often subjected to fads and fashions, and businesses struggle to keep up with these rapidly changing requirements – often for nought, because customers quickly move on to the next craze. But environmental friendliness is a trend ...

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Eco-Friendly Lodges: Karongwe Portfolio

Karongwe Portfolio consists of six luxury lodges set in the 9000-hectare Karongwe Private Game Reserve, bordering the Makutsi, Lourene, and Greater Makalali game reserves near Tzaneen in South Africa’s Limpopo Province. What sets Karongwe apart from similar properties in the ...

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Eco-Friendly Hotels: Hotel Verde

Hotel Verde, situated at the Cape Town International Airport has recently been certified by Fair Trade Tourism – a prestigious accolade for both Hotel Verde and tourism in South Africa, showing leadership in the rapidly growing ‘green experience’ tourism market. ...

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Eco-Friendly Lodges: Jaci’s Lodges

Jaci’s Lodges is the epitome of eco-friendly luxury safaris in South Africa’s Big-5 Madikwe Game Reserve. Jaci’s promises an authentic, friendly and welcoming safari experience for eco-conscious guests. Jaci’s Lodges takes its commitment to sustainable tourism to heart. Aside from ...

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Are South Africa’s Room Rates Sustainable?

Room rates for South African hotels and lodges increased dramatically between 2016 to 2017, specifically in the 4-star and 5-star markets. Despite the rand having strengthened over the past 12 months, some properties are posting even higher rate increases for ...

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7 Steps to Successful Route Tourism Development

The following article is an edited extract from a Master of Tourism degree dissertation by Marlien Lourens, and is as valid today as it was when first drafted in 2007. Some observers describe the notion of ‘route development’ as the ...

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The Vertical Potential Of Airport Transfers

Car hire has long been the go-to-ground transport solution for travellers. But with ride-hailing services like Uber and Lyft becoming ubiquitous, it’s time we started rethinking the ways in which travellers are getting to and from airports, and the ways ...

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Reunion Island: Tropical Incentive with a French Touch

In the meetings industry, no other destination has such an apt name as Île de la Réunion (The meeting Island). This tropical island is actually one of the French overseas departments and is a popular destination for exotic incentives with ...

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Network with ATA in Rwanda from 28-31 August

If your tourism business focusses on selling Africa to the world, then Remarkable Rwanda is where you need to be from 28 to 31 August 2017. Not only will you get to meet new business partners in Rwanda, and meet ...

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Protecting the Female Traveller

Since the inception of modern tourism, women have played a significant role in the development of the world’s largest composite industry. Here are some ideas to consider for improving the security of your tourism entity or community for the ‘single’ ...

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Medical Tourism Certification

Added Value or Waste of Money? The medical tourism and tourism medicine market is an increasing but also challenging market. Patients have particular needs when undergoing treatment abroad. Pre-, on-site- and post-treatment take place in different countries and need to ...

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The Hidden Power of Ritual in Tourism

The priceless power of rituals in travel experiences must be taken into account in marketing. By Anita Mendiratta. Walking down the busy street in Hanoi, a day of meetings over and a quiet night in the hotel ahead, he slowed his ...

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Email Marketing 101 for Tourism Business

All You Need to Know About Email Marketing for a Tourism Business. Email Marketing is one of the best advertising sales tools around. You could say that it is the pipeline through which sales reach your business, easily returning R500 to ...

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A Guide to Cultural Tourism

Cultural tourism, or culture tourism as it is sometimes called, is a type of niche tourism that attempts to represent the stories and lifestyles of the people from the past and in the present authentically. As such, it places particular ...

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Fair Trade Tourism Joins #IYSTD2017 Initiative

Fair Trade Tourism has partnered with TourismTattler.com in supporting Africa’s contribution to the aims and aspirations of the UNWTO 2017 International Year of Sustainable Tourism for Development (#IYSTD2017).  Through a series of features published throughout this year under the theme ...

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Africa Wins at 2017 Tourism for Tomorrow Awards

Africa has dominated the World Travel & Tourism Council’s (WTTC) 2017 Tourism for Tomorrow Awards winners, with Botswana and Kenya taking top honours in two of the five categories. The Tourism for Tomorrow Awards celebrates inspirational, world-changing tourism initiatives from ...

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8 Reasons Why Travelling Is Good for Your Health

Travelling is one of the best things that you can do for your health. It helps your physical and mental health, with many travellers saying that it’s also excellent for the soul. Here are eight reasons travelling is so good ...

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Blood Lions & Coffee Shack Win ARTA17

Cape Town, 20 April 2017 – A hard-hitting documentary on the plight of lions in tourism and a small backpacker lodge with ample impact were announced Joint Overall Winners this afternoon at the African Responsible Tourism Awards 2017 , sponsored ...

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Hotel Bookings: Sustainable Tourism Appetite

The number of travellers staying in an eco-friendly or ‘green’ accommodation at least once could double in this year with 65% of global travellers expressing this intention versus 34% who stayed in one or more in 2016. By Linda Hohnhola. ...

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Grootbos: A Global Ecosphere Retreat for The Long Run

As a member of The Long Run and an accredited Global Ecosphere Retreats® (GER®) member, Grootbos Private Nature Reserve has undergone all the necessary steps of the rigorous GER® recognition process. Grootbos joined The Long Run in 2015 and has ...

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The Race for UNWTO Secretary-General

The United Nations World Tourism Organisation (UNWTO) announced the names of seven candidates who will be competing in the race for the top tourism industry post of Secretary-General to replace Taleb Rifai when his term ends in December this year. ...

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Advancing Sustainable Tourism in Africa

As an international influence for travel in the content of Africa, TourismTattler.com has joined global media in promoting the aims and aspirations of the International Year of Sustainable Tourism for Development 2017. Through a series of editorial features published throughout ...

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Eco-Friendly Sustainable Tourism Icons

Launching Africa’s sustainable tourism gems this month with a selection of eco-friendly hotels and lodges, Tourism Tattler has partnered with Eco Atlas – an award winning eco-travel choice website. Where an eco-friendly property is featured in Tourism Tattler, we’ve shown ...

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Sustainable Tourism Marketing: Interview with Lalibela

With 2017 being the UNWTO International Year of Sustainable Tourism for Development, I wanted to find out how a Big-5 safari attraction implements sustainable tourism practices and markets these attributes to guests and suppliers. By Des Langkilde. According to UNWTO, ...

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Eco-Friendly Lodges: Grootbos Forest Lodge

Nestled in ancient Milkweed forests on the slope of a 2500 hectare botanical treasure trove between mountain and sea, Forest Lodge is strategically placed to provide guests with privacy and uninterrupted panoramic views over Walker Bay to De Kelders and ...

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Eco-Friendly Lodges: Sibuya Game Reserve

Located on the coast at Kenton on Sea in the Eastern Cape and spanning the magnificent Kariega Estuary on its course to meet the warm Indian Ocean, the malaria-free Sibuya Game Reserve and Tented Camps is South Africa’s only game ...

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Eco-Friendly Lodges: Amakhala Safari Lodge

African tribal design-inspired owners and artists, Mike and Justine Weeks’ meticulous attention to detail is reflected in the fine African beadwork and handcrafted designs that are evident throughout the prestigious Safari Lodge on the northern boundary of Amakhala Game Reserve. ...

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Eco-Friendly Lodges: Tswalu Kalahari

As South Africa’s largest private game reserve Tswalu exists primarily as a conservation project started 20 years ago, which seeks to restore denuded farmlands in the Northern Cape’s Kalahari savannah eco-system. Today Tswalu covers an area of over 1,000 sqm ...

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Unsustainable Aviation? The US Open Skies Debate

According to the Partnership for Open and Fair Skies, Gulf-owned Qatar Airways, Etihad Airways and Emirates aim to dominate global aviation by exploiting Open Skies policy and using subsidies to exploit their unfettered access to the US market, thereby threatening ...

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The Biggest Challenge Facing DMO’s Today

Destination Management Organisations (DMOs) have a unique historical opportunity to help lead the shift from an old and obsolete way of doing tourism to one that is regenerative rather than extractive. By Anna Pollock. After interviewing dozens of destination marketing leaders, ...

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SA Tourism Stats: Jan-Feb 2017

Data from the latest South African tourism stats indicates the slowdown in domestic tourism with either low growth or a decline in passengers arriving on Domestic Flights.  The decline is supported by the stagnation of occupancies of hotels. Recent political ...

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Exploring the Wild Nature & Rich Culture of Reunion Island

Seemingly hidden within the currents of the Indian Ocean is a little tropical gem which calls to the heart of every traveller looking for the ultimate experience. With far reaching mountainous landscapes and strikingly beautiful terrains, Réunion Island holds captive ...

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Benguela Current Health Check

A sustainable Benguela Current ecosystem is the lifeblood of the ‘Ocean Economy’ on South Africa’s West Coast – supporting fisheries, tourism and recreation, and thousands of jobs. Like any living system, it needs regular health check-ups, and significant progress in ...

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The Worst Hotel in the World

Last month I wrote about the BEST hotel I’ve ever stayed at, which came down to ‘how did the hotel make me feel?’ and led to the importance of hotel entertainment. This got me thinking of the contrary. What is ...

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Tourism Education: Online Staff Training

Using online learning tools removes boardroom barriers and allows staff to learn at their own pace. So why aren’t more companies – and individuals – taking their training into the digital space? By Nawal du Toit. Corporate training, as many people ...

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The Worlds Largest Adult Traveller Population

If the world’s volunteers were to form a single country, known as Volunteerland, they would form the largest adult population in the world, behind only China. By Jennifer Woodbridge. Economists estimate that at least 971 million people volunteer each year across ...

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Vehicle Review: Mazda3 Astina 2.0 Auto

As a motorist, there’s nothing more comforting than knowing that you’re safely ensconced in a car that takes passenger safety seriously. Especially when that car is as good looking as the new-look Mazda3 2.0 Astina Plus Auto! And we had ...

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#ARTA17 Finalists Announced

A community-based camp located in remote Namibia, two backpackers and a mountain bike tour in the Greater Mapungubwe Transfrontier Area are among the organisations selected as finalists for the 2017 African Responsible Tourism Awards (#ARTA17) – sponsored by Wesgro and ...

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New Frog Species Discovered in South Africa

Cape Town, 01 April 2017: A new frog species discovered in the Western Cape province of South Africa, so closely resembles a strawberry that it has been named the Strawberry Frog or scientifically as Phyllobates Fragaria Lirpa. By Tourism Tattler editor, Des ...

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Experience Tudor History at the Mary Rose Museum

I have just finished reading CJ Sansom’s historical novel ‘Heartstone’ – the 6th book in The Shardlake Series – in which the pivotal point, where the main character Matthew Shardlake resolves the mysteries surrounding his investigations, takes place on board King ...

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The Pretoria versus Cape Town Parliament Debate

During the State of the Nation Address (SONA) on 09 February, President Jacob Zuma set in motion a snowball discourse on the moving of the Parliament to Pretoria away from Cape Town, to reduce costs. The suggested cost for moving ...

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Developing Africa’s Health Tourism Potential

Health Tourism can potentially provide a lucrative niche market to grow tourist numbers into Africa. However, reliable information and statistics on this sector from a local perspective are impossible to find. But this sad state of affairs is going to change ...

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Can South Africa Sustain Tourism Growth?

While South Africa’s 12.8% increase in the number of overnight tourists recorded during 2016 compared to those recorded during 2015 is laudable, further analysis of the data reveals there’s still significant work to be done to ensure long-term, sustainable and ...

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Making the Most of an African Safari

Tourists come to South Africa for two things – sun and safari. But do they understand that in order to see the Big-5 in their natural habitat it’s bound to rain at some point? So how do lodges help guests ...

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Reunion Island: Perfect for Easter Holidays

Located in the Indian Ocean, Réunion Island can be reached by a quick 4-hour flight on Air Austral from Johannesburg and what’s more, South African passport holders do not require a visa for a visit of up to 90 days ...

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The Impact of Drought on SA’s Wildlife Environment

To provide a better understanding of Tourism Tattler’s feature regarding the impact of drought on South Africa’s game reserves and wildlife environment – and with specific reference to the Hluhluwe Imfolozi Park (HiP) reserve – I have repeated an article ...

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Taking Action Against Plastic

To kerb the disastrous environmental impact of plastics, a new report released by the World Economic Forum provides a tangible plan for the global plastics industry to take action across all types of plastic packaging. In just over half a ...

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Does SA Need Two B2B Travel Trade Shows?

Does the tourism industry in South Africa benefit from the concept of B2B travel trade shows, and if so, is the presence of two major trade shows in an emerging market like South Africa sustainable? By Des Langkilde. The Stats ...

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Diabetes: Are You At Risk?

Early diagnosis of diabetes is important if complications are to be prevented or delayed. If you are over 35 and have any of the risk factors highlighted in this article, you should be tested every year. Who is at risk? ...

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The Importance of Hotel Entertainment

At a recent hotel industry function, I was asked which was THE best hotel I have ever stayed at. This has been a common question over the years and one that has an easy answer. It’s also a question to ...

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The Impact of Pinterest on Copyright Laws

The traditional realm of copyright is being tested in a world where “liking”, “retweeting”, and “pinning” have become part of everyday life. By Leanne van Breda and Janet Mackenzie. Pinterest has made it easy for users to collect images and inspiration ...

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Can you Justify your Fixed-term Contracts?

It is important for employers to ensure that they are able to justify the grounds for fixing a limited duration of employment and that there is full compliance with the relevant provisions of the LRA insofar as ensuring the protection ...

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Adventure Tourism from a Legal Perspective – Part 9

This series of articles explores the legal aspects associated with the risks of operating an adventure tourism business, with specific relevance to the legal framework applicable to South Africa. (See end of article for a summary of each part in this ...

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Law of Contracts – Part 27

The Role of Service Level Agreements. By Adv Louis Nel. (For a summary see end of article). Alternative Dispute Resolutions (Cont’d) I ended Part 26 of this series by stating that arbitration becomes the method of resolving a dispute if parties to the ...

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How to gain Green Flag Trails accreditation

Tourists want reassurance. For this reason, hotels are star graded, beaches are awarded Blue Flag status, and clean and safe trails are Green Flag accredited. By Professor Leon Hugo. Ten years ago, adventure tourists had no means of assessing an ...

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The Awesome Mazda CX-5 Akera AWD Auto

With kerb appeal to satisfy even the most sophisticated of motorists, one wouldn’t be surprised if this SUV’s ‘off-road’ abilities were somewhat limited. When Mazda gave Tourism Tattler an opportunity to review the CX-5 2.2L DE Akera AWD Auto – ...

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World Pangolin Day 2017: What the Trade Ban Means for Conservation

Pangolins gained the highest level of protection under CITES with the decision to bring in a ban on international trade. In this article, Dan Challender from IUCN’s Global Species Programme and Co-Chair of IUCN’s SSC Pangolin Specialist Group looks at ...

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Tourism Safety Communication in South Africa

A focussed public-private partnership approach for the South African tourism industry to positively inform potential visitors on safety and security issues is imperative for the country to compete as a safe destination on the global tourism stage. Here’s the Who, ...

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The Role of Tour Operators in Safari Bookings

Research suggests that travellers are changing their safari booking habits by making reservations directly on booking aggregators or directly via the safari lodge or game reserve’s website. So where does this trend leave Tour Operators? Is the traditional travel distribution ...

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Tourism Business Performance Rises In Q4 2016

Despite the tough operating environment, the South African travel and tourism industry experienced slightly better than normal business performance in the last quarter of 2016. By Kagiso Mosue. Against a normal performance score of 100, the industry recorded an index ...

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Recording Wildlife Spotting Online

WildSpots.org wildlife spotters

  WildSpots.org is a free iOS and Android mobile application and website for recording the migration and distribution of individual animal, bird and insect species across southern Africa. Game reserves, wildlife conservancies, NGOs and tourists alike are invited to share ...

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The A-B-C’s of Reunion Island

Réunion Island is a mere 4-hour flight from Johannesburg on Air Austral and South African passport holders do not require visas for this tropical paradise which makes it the perfect destination! Located in the Indian Ocean, east of Madagascar and ...

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Exploring Sri Lanka from Tangle to Galle

Sri Lanka (formerly Ceylon) – an island south of India – is renown for its diverse landscape, ranging from rainforest and arid plains to highlands and sandy beaches. In this travel destination review, Tourism Tattler correspondent Adam Jacot de Boinod explores ...

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Middle East’s ‘The Hotel Show’ Brand Launches in Africa

The Hotel Show Africa 2017, taking place at Gallagher Convention Centre, Johannesburg from 25-27 June 2017, aims to boost the African hospitality market that already has more than 350 new hotel projects in development. dmg events – Middle East, Asia ...

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Join the Global Blog-It Influencer Summit

Tourism Tattler has joined the Global Travel Blogger & Social Media Influencer Summit as a media partner. This event will be convened in India from 26 – 28 September 2017. Bloggers and influencers have emerged as the key channels of ...

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Tips on How to De-stress

The importance of making time for yourself throughout the year cannot be over emphasised. In this article, Diabetes South Africa looks at ways to de-stress your life. By Romy Toussaint. The first thing that comes to mind when you think ...

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Property Profile: Selborne Golf Estate, Hotel and Spa

Selborne Golf Estate, Hotel and Spa

R28 Million Restoration – A Success Story in The Making After acquiring and investing R28 million into the refurbishment of the Selborne Golf Estate, Hotel and Spa, new owners, First Hotels, is seeing the benefits of an eight-figure investment that ...

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The Old-school General Manager

John Cleese Faulty Towes

There’s been something fundamental missing in the last decade of hotel management: the unflashy, workaholic general managers, those who started their careers waiting tables, scrubbing kitchen counters and floors, climbing the ladder, slowly learning ALL of the necessary skills to ...

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HR Issues: Mobile Images & Employee Privacy

mobile phone lock

This court case is important for Human Resource managers as it highlights the fact that although an employee has a right to privacy, it is not absolute and cannot be relied upon by an employee acting with ulterior motives to ...

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Adventure Tourism from a Legal Perspective – Part 8

This series of articles explores the legal aspects associated with the risks of operating an adventure tourism business, with specific relevance to the legal framework applicable to South Africa. (For a summary on this series see end of article). RISK IDENTIFICATION ...

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Law of Contracts – Part 26

The Role of Service Level Agreements. By Adv Louis Nel. (For a summary on this series see end of article). Alternative Dispute Resolutions (Cont’d) As mentioned at the end of my article on standard terms and conditions last month (Part 25 – JAN ...

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Food Tourism: How to Get your Slice of the Pie

Food tourism

Food tourism is all the rage. Just look at the last decade’s vast surge in consumer interest in food and cooking as documented by popular television shows. So how do you leverage this upward trend to get your slice of ...

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Vehicle Review: Mazda2 Hazumi

Mazda2 Auto 1.5L DE

If you’re looking for a ‘not so little’ little car that packs a whole lot of punch, then the Mazda2 Hazumi Auto 1.5L DE is the car for you. By Tessa Buhrmann. I was pleasantly surprised at how spacious and luxurious ...

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New Waterpark Attraction opens in Surat, India

Polin Waterparks debuted its King Cobra waterslide among a wide variety of other waterslides at the new Amaazia Amusement Park that opened in December 2016 in Surat, India. The port city, known for its diamond industry, now can boast another ...

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New Year Message from UNWTO

Dear friends, I write to you as I begin my final year as UNWTO Secretary-General, a position I have been privileged to hold for almost seven years at an Agency I have been proud to serve for the past decade. ...

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ICTP Statement: Jordan & Berlin Terror Attacks

On behalf of the International Coalition of Tourism Partners, I would like to extend our sympathy and condolences to the victims and their loved ones affected by the criminal attacks in Jordan, and in Berlin during December 2016. Both incidents ...

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SAA Museum Society

If cultural, heritage or nostalgia tourism are niche sectors that your business focusses on, then the South African Airways Museum Society (SAAMS) is definitely worth including in itineraries. Here’s why. By Des Langkilde. Conveniently positioned on a tract of land ...

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WiFi at Safari Lodges: A Key Influencer?

A Big Five safari is all about the sightings and experiences. Sharing the thrill of these experiences with friends and family on social media is what travellers do. But internet connectivity at game reserves can be sporadic, if available at ...

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Social Impact Initiative in Ethiopia

Valerie Bowden, the author of ‘Backpacking Africa for Beginners’, has an inspiring story to tell. And it’s not about her book. By Des Langkilde. It’s about a snack made from Teff and a business that she plans to use as ...

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Stakeholders Lack Confidence in Tanzanian Tourism Minister

Prof. Jumanne Abdallah Maghembe, the current Minister of Natural Resources and Tourism for the United Republic of Tanzania, met industry representatives over government demands of a $2,000 licence fee, irrespective of the size of the company in question, and for ...

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Good Service Seeds Future Tourism Growth

These days, travellers do not vote only with their feet when dissatisfied with the quality of service they receive. They also vote with their fingers, sharing stories of their experience with friends and posting messages on social media. By Brett ...

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Open Letter: China’s Wildlife Crimes in Namibia

In this Open Letter to China’s Ambassador Xin Shunkang, Dr Chris Brown, CEO of the Namibian Chamber of Environment, demands that the Chinese government takes responsibility and leadership in addressing the illegal trade in wildlife and commits to stopping all ...

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Reunion Island: The Ultimate Nature & Leisure Destination

Covering an area of more than 2500km² and the largest island in the Mascarene archipelago, Réunion Island is an Indian Ocean destination you don’t want your tourism clients miss out on. Quick Facts Réunion Island, a French department in the ...

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Unpacking Star Grading

What exactly does the term “star graded” mean and what is the significance of such a rating for hoteliers and their guests? By Richard Bray. In a nutshell, the Tourism Grading Council of South Africa (TGCSA) has a set grading ...

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Five Steps to a Successful Towel & Linen Reuse Scheme

Hotel approaches to towel and linen sustainability vary considerably. Here are five simple steps to getting it right. By Jeremy Smith. 1: Use The Most Environmentally Friendly Materials Possible W Hotels in North America have launched a new range of ...

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Hotel Study: Plans for Attracting Guests

Improving guest experience through technology spurs 74% of hotels and resorts to implement location-based technologies to tailor services. By Jeff Schmitz. Results of the recently released global Zebra Hospitality Vision Study – a body of research that analyses the hotel ...

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