Etihad Airways has teamed up with leading global concierge service provider Ten Group to serve the unique needs of guests travelling in The Residence by Etihad onboard the airline’s Airbus A380 fleet.
Ten Group will provide a specially trained Etihad Lifestyle Concierge team who will work closely with the airline’s London Savoy-trained Residence by Etihad Butlers. Utilising intelligent systems, global support and unmatched supplier relationships, the Etihad Lifestyle Concierge team will deliver a highly personalised and discreet experience, providing access to a range of services including dining reservations, entertainment bookings, special events, destination information and lifestyle services.
Peter Baumgartner, Etihad Airways’ Chief Commercial Officer said: “We have chosen to collaborate with a provider possessing the global reach and expertise which meet the demands and expectations of our most discerning guests. With the launch of the Etihad Lifestyle Concierge, in partnership with Ten Group, we are taking luxury airline travel to levels never experienced before.
“Whether it is for a last-minute booking at a top London restaurant, tickets for a Broadway show, or even the purchase of a rare blue diamond, our fully connected fleet will enable us to assist guests staying in the Residence by Etihad with their requirements immediately, 24 hours a day, at 35,000 feet, and with the most professional levels of service.”
Toby Gauvain, Managing Director International at Ten Group, said: “Building a strong network of trust between our dedicated lifestyle manager team and our valued clients is integral to ensuring we are the world leaders in concierge services.
“Discerning guests travelling in the incredible Residence by Etihad will be provided with bespoke lifestyle solutions, delivered with the utmost discretion, convenience and sophistication no matter where they are flying in the world.”
Ten Group’s unique niche is in serving the needs of the affluent in 22 languages from its offices located in major commercial centres around the world, including: New York, San Francisco, Miami, Sao Paulo, Mumbai, Mexico City, Cape Town, London, Brussels, Tokyo, Hong Kong, Singapore, Shanghai, Melbourne and Dubai.
About Etihad Airways:
Etihad Airways began operations in 2003, and in 2014 carried 14.8 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 111 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of 117 Airbus and Boeing aircraft, and more than 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and six Airbus A380s.
Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Aer Lingus, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.
For more information, please visit: www.etihad.com