There are many factors that contribute to a guests’ enjoyable stay, however, one aspect that is often underestimated and overlooked is the housekeeping.
By Paul Duverge.
There are various departments in the workings of a hotel that greatly contribute to an enjoyable stay for their guests. When staying at a five star establishment, small things like a warm welcome at the door or a speedy check-in time can greatly improve a guest’s overall impression. However, one aspect of a guests’ stay that is often underestimated and overlooked is the housekeeping.
Housekeeping is a vital mechanic that has the potential to make or break an establishment’s reputation. The way in which a room is cleaned, tidied and presented to its guests is in direct relation to the level of service the hotel prides themselves on. Housekeeping provides guests with a clear indication of how they are valued.
Dependent on the rating of the hotel at which you stay, standards and the level of housekeeping may vary. Remember, hotels with various ratings may not provide the same service. However, having said this, no hotel should compromise on the cleanliness of their establishment.
Housekeeping is comprised of many different aspects such as the cleaning of guest rooms, public areas, carpets, furniture, metal wares, et cetera. For many hotels, big and small, the housekeeping staff are the unsung heroes of their establishment and more often than not go unnoticed. Housekeeping staff ensure that the rooms are cleaned daily, stocked with in-room amenities and that common areas like the reception and restaurants are presentable, tidy and welcoming.
Although housekeeping staff do not necessarily interact with their guests on a daily basis, the quality of their service is critical in moulding the experience and memories their visitors will take with them when they leave. A guest who has had a wonderful experience at a hotel will most likely return in future, ensuring customer loyalty for the business.
The role of housekeeping staff is vital for any hotel that wants to maintain a high level of success in the hospitality industry. Housekeeping is not just about cleanliness, but is in fact about the standard. It is one of the most important services a hotel can offer and therefore time should be dedicated to training staff correctly to ensure an enjoyable and pleasurable experience is had for their guests.
About the author: Paul Duverge is the General Manager of the Menlyn Boutique Hotel. Situated in the heart of the Tshwane Metropole, The Menlyn Boutique Hotel provides a 5-star hotel offering the industry’s best in luxury accommodation, fine dining and premium conferencing.
For more information visit: www.menlynhotel.com