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TGCSA Launches Basket of Benefits

Having your hospitality establishment graded now means more than a few stars – it also provides access to a range of meaningful benefits. Tourism Tattler (TT) spoke to Thembi Kunene, Chief Quality Assurance Officer at the Tourism Grading Council of ...

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Planning your year-end function

As the end of the year is around the corner and planning a year-end function forms part of wrapping up another year, Quintin Wiehahn Managing Director of The Menlyn Boutique Hotel shares some tips on planning the perfect year-end function. ...

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Southern Africa: Island hopping at its best

The Southern Africa region consists of 15 countries, including Madagascar; Mauritius, Seychelles and Tanzania – perfect island hopping destinations. By Kwakye Donkor. The Southern Africa region consists of 15 countries, namely, Angola, Botswana, the Democratic Republic of Congo (DRC), Lesotho, ...

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South African Tourism: Voted SA’s Best

CONGRATULATIONS to the following South African tourism establishments who have been awarded the prestigious 2014 Lilizela Tourism Awards trophy and certificate in acknowledgement of Service Excellence. These images have been extracted from the November 2014 edition of the Tourism Tatter ...

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Money & Payment

In Part 1 (page 36 – August issue), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the ...

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Cover Story October

With October being synonymous with beer, primarily due to the Oktoberfest, which is celebrated not just in Munich, Germany but worldwide, we thought it appropriate to dedicate this edition to the world’s favourite tipple (after water and tea). Beer is ...

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The Wonderful World of Beer

The SAB World of Beer is a sophisticated event and conference venue in Johannesburg’s trendy Newtown area. Since opening its doors nearly 20 years ago, it has become one of the country’s top attractions for foreigners and locals alike, and ...

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Open Skies for Africa

“The potential for growth in tourism will not be realised unless we open the skies in Africa.” Gillian Saunders – Grant Thornton. The liberalisation of Africa’s skies could spark significant growth in the tourism industry. Projections indicate that liberalisation between ...

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Event Review – Greyville Exhibition and Events

Tourism Tattler joined over 500 media, hospitality, corporate and government event organiser representatives at Durban’s Greyville Racecourse on Thursday 18 September, to discover what the Greyville Exhibition and Events Company has to offer the travel trade. By Tourism Tattler Director, ...

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How to Brew your own Craft Beer

Guests appreciate the unique aspects provided by their hospitality host, so why not try brewing your own craft beer. Brew master Dean Langkilde shows Tourism Tattler how. GETTING STARTED You have two options here: buy the beer kit, which provides ...

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Customers & Risk

In Part 1 (page 36 – August issue), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the ...

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Tourism Growth Key for SA and Car Rentals

South African tourism, exceeding over 10 million arrivals last year and its growing GDP contribution which now exceeds 9%, has demonstrated sustained growth well above the global industry norm. Reflecting further on the extent of this performance, one is reminded ...

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Business Insurance for SMME’s

Entrepreneurs need insurance cover at affordable premiums, but they also need access to other factors that contribute to business success, such as access to finance, training, mentorship and market access. By Paula Bester. The Tourism Enterprise Partnership (TEP) and Sky ...

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Property Review: Wild Clover Farm

The likelihood of finding a four-leaf clover in nature is 1 in 10 000, and according to Irish superstition, brings the finder good luck. Tourism Tattler found both when visiting this unique hospitality establishment located in Stellenbosch, along Cape Town’s ...

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PART 2 – People

In Part 1 (page 36 – August issue), I labeled risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the ...

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PART 3 − Incident Management

In Part 1 of this three part series, I wrote about the ‘Big 5’ preventative measures in managing risk. Part 2 dealt with the fine print of insurance policies – aka policy wording and in this article I conclude the ...

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Ford Expands Commercial Vehicle Range

With the recent introduction of the all-new Ford Transit into the South African and Sub-Sahara African markets, Ford Motor Company of Southern Africa (FMCSA) is continuing its plan to expand its commercial vehicle presence on the African continent. The Ford ...

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Cover Story – September 2014

September is Tourism Month, and our front cover portrait of Nelson Mandela, by digital artist *Guy Whitby, reflects the technological evolution from an analog to a digital age – a transformation that ‘Madiba’ himself lived through. In the words of ...

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Art in the Seychelles

Seychelles is renown as a ‘melting pot of cultures’ but there’s also a rich tapestry of artistic creativity scattered about this Indian Ocean paradise that attracts an eclectic mix of artists and sculptors who can best be described as bohemian. ...

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Tourism Business Performance Down

South Africa’s tourism business performance dipped in the second quarter of this year, according to the latest TBCSA FNB Tourism Business Index (TBI). By Kagiso Mosue. The report shows a score of 94.7 across April, May and June, indicating performance ...

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Access to Finance

A critical factor in SMME development Entrepreneurs need access to finance, but they also need access to other factors that contribute to business success, such as training, mentorship and market access. By Paula Bester. When an entrepreneur speaks of the ...

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What is Tax Season?

One often hears the term ‘tax season’ bandied about, which sends shivers down the spines of many. But are there circumstances in which a sole proprietor does not have to submit a tax return at all? By Kevin Watson. Typically ...

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Trade in Rhino Horn Debate

The August 2014 edition of the Tourism Tattler magazine features 5 pages of in-depth articles on the rising debate in South Africa over the trade in rhino horn and how best to conserve the species from extinction. To read these ...

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World Heritage Sites List for Africa

The importance of World Heritage sites in Africa cannot be underestimated. World Heritage sites belong to all the peoples of the world, irrespective of the territory on which they are located. A UNESCO World Heritage listing ensures that the natural ...

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Botswana’s Okavango Delta

Botswana’s Okavango Delta became the 1000th site inscribed on the United Nations Educational, Scientific and Cultural Organisation (UNESCO) World Heritage List on 22 June. This significant listing increases Africa’s protected resources to 89 properties. By Des Langkilde. The Okavango was ...

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Property Review: Entabeni Safari Conservancy

A Legend(ary) Cultural Conglomeration Tourism Tattler correspondent, Renate de Villiers visited Entabeni Safari Conservancy in South Africa’s Limpopo province to discover what developments have taken place under the portfolio management of Legend Lodges, Hotels and Resorts. All over the world ...

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Risk in Tourism: Part 1

Part 1 of this new series on Risk in Tourism looks at the first of five risk categories from a legal perspective. By Adv. Louis Nel. The Concept of Risk “A ship is always safe at the shore – but ...

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The Fine Print

In Part 1 of this three part series, I wrote about the importance of building a culture of ownership and looked at the ‘Big 5’ preventative measures in managing risk. In part 2, I will deal with the fine print ...

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Cover Story – August 2014

The August issue of Tourism Tattler represents the 50th edition that I’ve published since taking over the media title back in 2007 (in fact, the founding of Tourism Tattler as a B2B travel trade media title by SATSA goes back ...

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Cover Story – July 2014

The private sector of South Africa’s travel trade needs a kick up its collective backside. I know I’m generalising here, but the industry seems to be suffering from a terminal case of apathy. There are exceptions of course, but I ...

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South Africa’s Great White Sharks

For the adventurous traveller, there is no greater adrenaline rush than interacting with a great white shark in its own territory. In South Africa, both tourists and locals are privileged to have access to great white sharks in abundance − ...

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Inflections in English

The rise of the information age has made the need for writing clear, concise English more important than ever, particularly in the travel industry. This first part in a series of monthly articles, extracted from DailyWritingTips.com, is about that − ...

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How To Create Brand Ambassadors

A strong brand is important to every organisation – especially tourism. Simply put, your brand is your promise to your customer. It tells them what they can expect, and it differentiates the holiday experience you offer from your competitors. By ...

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Voluntourism: Keeping it Sustainable

In the last few decades volunteer tourism has become a phenomenon; up to 10 million participating and generating up to £1.3 billion revenues in a year. By Nancy Gard McGehee. Some motivated by altruism, some for more selfish reasons but ...

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Cover Story – June

Our front cover for this edition features the luxurious Kempinski Seychelles Resort (read our Property Review on pages 22 – 25). Hoteliers since 1897, Kempinski has travelled the world in search of the most fascinating destinations without forgetting the finest ...

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Winning Comment for May

Congratulations to Elisa Galgut. Elisa’s comment has been chosen as the prize winner for May 2014. Her prize of a Dietz Monarch D10 Hurricane Lantern will be delivered with the compliments of Livingstones Supply Co – Suppliers of the Finest ...

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SA Tourism Numbers Reach Record High

South Africa welcomed a total of 9,616,964 tourists in 2013, up from the 9,188,368 tourists that visited South Africa in 2012. Tourist arrivals to South Africa in 2013 showed positive growth from all regions. The latest release from Statistics South ...

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Interest in SA shoots up by 250%

South African destinations are attracting more interest, according to a recent TripAdvisor traffic study, which found views of South African destinations listed on the site grew over 250% from 2012 to 2013. The results confirm the recent findings of TripAdvisor’s ...

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9 Essential Skills for Entrepreneurs

Operating a successful tourism business requires certain skills. Test your own proficiency against these nine skill sets. By Thys Buitendag CA (SA). Being an entrepreneur is a demanding but mostly rewarding job. In a large corporate environment there are probably ...

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RETOSA Feature: Namibia

Since a visitor would find it hard-pressed to visit all the sand dunes and intriguing sites of each of the countries in Southern Africa, we will focus this article on Namibia, with mention of its neighbors South Africa, Botswana, and ...

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Is Online Ticketing Safe?

Online ticketing in South Africa is a growing industry as more and more people, across the generational divide, move towards purchasing tickets via the web. But what are online ticketing companies doing to ensure consumers are protected from online fraud? ...

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Tourism Exchange to Promote Africa

The Sports & Events Tourism Exchange (SETE) aims to promote Africa to the World by positioning Africa as a sports and events tourism destination. By Myra Rego. SETE further aims to encourage collaboration between the sports, events and tourism industries ...

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Property Review – Kempinski Seychelles

If a 6-star grading exists for accommodation establishments in the Seychelles, that would be my rating for this superb resort. From the friendly and efficient attention of staff on check-in to the luxurious room amenities, wide ranging facilities and ample ...

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Youth Tourism Trends

students lying on lawn with heads together

STAY (Safe Travel Accommodation for Youth) WYSE Association, the global trade body for the youth travel accommodation sector, has launched its seventh annual survey on youth travel accommodation trends. By Laura Daly. The new industry report is based on a ...

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Visa Limitations for South Africans

In the world of fast-paced, global travel, the last thing you want is visa hassles ruining your clients opportunity to take advantage of a special travel offer at short notice. In this article, Mwangi Githahu and Simon Lewis take an ...

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Trade Welcomes New Minister of Tourism

The Southern African Tourism Services Association (SATSA) extends its heartfelt congratulations on behalf of the inbound tourism industry to the new Minister of Tourism, Derek Hanekom. Furthermore the organisation welcomes the re-appointment of Deputy Minister Thokozile Xasa who has shown ...

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CACH Accused of Harming Conservation

Is the Campaign Against Canned Hunting (CACH) a threat to conservation? – You decide! Three large NGO’s dominate the SA conservation landscape. WWF, EWT, and WESSA (Wildlife and Environmental Society of SA.) All three are pro-hunting, and lobby for the ...

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Open Invitation To The Travel Industry

Tourism Tattler supports the following Open Invitational letter initiated by Chris Mercer and Bev Pervan of the Campaign Against Canned Hunting (CACH) and urges readers to support this initiative. The Code of Practice suggestion noted in the five point plan is ...

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May Cover Story

Adventure tourism is a sector of the travel industry that our May edition cover sponsor, SATIB Insurance Brokers have specialised in for many years. Obtaining tailor-made liability risk transfer cover for adventure operators is no easy task, considering the diversity ...

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POPI Part 12 – SPAM

In the May edition of Tourism Tattler we deal with how the Protection Of Personal Information Act (POPI) addresses SPAM (section 69) i.e. approaching a data subject via electronic communication or mail for the purposes of for the purposes of ...

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Inbound Demand Lifts SA Tourism

Strong Overseas Leisure Demand Lifts SA’s Tourism Performance The first quarter results of the TBCSA FNB Tourism Business Index (TBI) point to the weak exchange rate and strong overseas leisure demand playing a significantly positive role in lifting business performance. ...

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RETOSA Transfrontier Conservation Areas

Sustainable and environmentally-friendly tourist destinations in Southern Africa International tourism market trends generally reflect a tendency for sustainable and environmentally-friendly destinations. In response to this 21st century trend, the Southern African Development Community (SADC) has established one of the most ...

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Laid Back Lamu Island, Kenya

An aerial view over Manda Island, Kenya

There’s a tangible sense of the past, as if time has ceased to exist in Kenya’s Lamu Archipelago, that is uniquely memorable and appealing for niche leisure tourism. By Des Langkilde. This information map of the Lamu Archipelago is displayed ...

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Property Review: Toad Tree Lodge

Toad Tree Lodge, in the Kuleni Game Park,  is a wilderness haven – not only for the teeming game and birdlife but also for discerning tourists who want a self-catering South African bush experience within close proximity to KwaZulu-Natal’s King Shaka ...

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30 Niche Tourism Groups

Avitourists

If you thought that Niche Tourism covers just a hand-full of interest groups, think again. In the 5th edition of his book ‘Marketing Tourism in South Africa’, Richard George identifies 20 distinct Special Interest or ‘Niche’ tourism groups, and we’ve ...

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Kidnap & Ransom Insurance

The threat of kidnap and ransom in African countries is on the rise and companies with employees stationed or visiting places including Nigeria, Somalia, Mozambique and Kenya, which have been kidnapping hotspots, are strongly advised to ensure that they are ...

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New Mercedes-Benz Sprinter

After over eight million kilometers of test drives, and an investment of €25 million in the German van plants, the first new Mercedes-Benz Sprinter rolled off the assembly line in Düsseldorf during July last year and will be on display ...

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April Cover Story

Kenya’s Maasai warriors can certainly jump high – but perhaps our cover image is overtly optimistic. With 01 April being notorious for April Fools’ Day pranks, we thought it appropriate to publish our own myth on a new frog species ...

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Tattler Article Comments

March 2014’s comments received on the Tourism Tattler website and Facebook pages: Congratulations to Angela Helgesen! Angela’s comment to the article below has been chosen as the prize winner for March 2014. Angela’s prize of a ‘Eye of the Leopard’ DVD will ...

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Arrivals & Hotel STR Statistics

The current SATSA Market Intelligence Report can be viewed in the MAY 2014 magazine edition (Click on the cover image at right of the Tattler Home page – see page 10. Or download the PDF  HERE). Below are the statistics ...

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Statutory Business Requirements

Statutory Registrations are a very important part of running a business legally in South Africa and must be adhered to. By Thys Buitendag CA (SA). Below is a list of registrations that need to be completed at each stage of ...

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OSCAP Rhino Conference

UPDATE: The OSCAP rhino trade conference in Johannesburg last week resolved to act against any proposals to legalise the rhino horn trade. CNBC Africa interviewed Environmental Economist Michael’t Sas Rolfes and Colin Bell, MD of Africa’s Finest to discuss the ...

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Property Review – Mdumbi Backpackers

Mdumbi Backpackers, located  on the Wild Coast of South Africa’s Eastern Cape province, is quickly becoming a badly kept secret. By Tourism Tattler correspondent Ingrid Sinclair. Unobtrusive on a hill with a 180-degree view of one of South Africa’s most beautiful ...

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‘POPI’ Part 11

The New Protection Of Personal Information (POPI) Act – PART 11 – PRINCIPLE #9 CODES OF CONDUCT (Sections 60 – 68) The Information Protection Regulator (‘IPR’) may issue a code of conduct (‘COC’) BUT there is also a voluntary option ...

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Passenger Liability Replacement

Tourism Tattler readers may be aware that the Constitutional Court found the amendments to the Road Accident Fund Act to be constitutional. As a result, Passenger Liability insurance is no longer an effective risk transfer solution for Tour Operators on ...

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Hotel Projects in Mozambique

Boundless Southern Africa has two tourism based investment opportunities located inside the boundaries of the Limpopo National Park in Mozambique. By Des Langkilde The World Bank lists Mozambique among the fastest growing economies of 2013. Foreign direct investment continent-wide is expected ...

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Africa’s Visa Requirements

Africa is one of the regions in the world with the highest visa requirements. Visa restrictions imply missed economic opportunities for intra-regional trade and for the local service economy such as tourism, cross-country medical services or education. During the African ...

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Earth Hour 2014 – Live Updates

A big thank you to everyone who joined Tourism Tattler’s call to unite for Earth Hour 2014. Millions of people in more than 150 countries and 7000 cities across all 7 continents came together for Earth Hour 2014 on 29 March ...

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Best Safaris in Africa Announced

Now in its sixth year, the 2014 Safari Awards, reveal the very best safari lodges, camps and houses alongside the most outstanding safari guides and operators in Africa – the ‘who’s who’ of the safari community. Sponsored by The Good ...

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Financial Reporting Requirements

For businesses in South Africa. In South Africa, business entities can operate in various forms; the first form is what is referred to as incorporated – for example a Company or a Close Corporation. Other businesses can trade as a ...

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Tourism Support Center Launched

The business of tourism has become a fiercely competitive global cyber-market. To many, this cyber-market is as confusing to the layman as the terminology or ‘Geek-Speak’. But never fear, for Tourism Tattler have launched Tourism Support Services just for you. ...

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March for Lions on March 15th

What to do when Sustainable Use, becomes Sustained Abuse Join the Global March for Lions to stop the canned hunting industry in South Africa and put pressure on governments to stop the importation of lion parts. And if you think that ...

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