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Social Media Marketing Part 2

Where to start? In part two of this series, Pieter Philipse asks some pertinent questions that should be answered before embarking on a social media journey. Introduction Before we set of on our journey from a business point of view we ...

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Using Film Festivals as a Tourism Marketing Tool

Considering the limited marketing budgets that most tourism organisations face, film festivals and film productions can be leveraged as an alternative marketing medium, as they do their own promotional campaigns, thereby reaching a wider audience through indirect publicity. By Leonie ...

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60 Seconds with WTM’s Simon Press

Tourism Tattler interviews Simon Press, Director at Reed Travel Exhibitions, about World Travel Market’s vital role in facilitating travel industry business and new initiatives at this year’s WTM-London event.   TT: What will WTM 2013 look like? SP: WTM 2013 will ...

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Article Comments from July

Congratulations to Jill Masterton, whose comment has been chosen as the prize winner for July. Jill’s prize, a  ‘Relentless Enemies’ DVD will be delivered with the compliments of Livingstones Supply Co – suppliers of the finest products to the hospitality Industry. Jill’s winning comment was: ...

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Is Flying Safer Now?

According to the Aviation Safety Network, 2012 was the safest year in terms of aviation accidents across the world since 1945. Of the 23 fatal airlines accidents, 511 people died. This is well below the annual average of 34 commercial ...

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South Africa’s Traffic Officers Damaging Tourism

Irregular, inconsistent and often blatently corrupt policing by South Africa’s traffic officials is damaging the country’s tourism industry and adversely affecting tour and transport operator businesses, writes Des Langkilde. Tour operators, tourist coaches and self-drive international tourists alike are being ...

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Rhino Knights Update 3

After traversing South Africa and Namibia Isabel Wolf-Gillespie reports on her progress from Botswana, since departing on her arduous 10,000km journey in May to raise awareness of the plight of Africa’s dwindling rhino population. Namibia has taken a very special ...

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Can we afford to experiment with rhinos?

The recent announcement by the South African Minster of Environment, expressing the South African Government’s endorsement of a proposal to sell rhino horn, is disconcerting, albeit not surprising. By Jason Bell. The government’s international lobby started at the 16th meeting ...

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Scotland and Turkey

Tattler editor Marjorie Dean is just back from a holiday in Europe. On trend, she decided to mark a special occasion by taking her whole immediate family of children and grandchildren on a holiday together. Then she and her husband ...

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RETOSA Events Calendar – August

RETOSA’s annual events calendar is aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia and ...

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Conventions — Par Excellence

The South African National Convention Bureau (SANCB) invited Tourism Tattler, as the official trade journal to SATSA, to participate in a two-day trip to showcase Nelson Mandela Bay’s business events capabilities and facilities and to attend the annual South African ...

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Ndumu River Lodge

Ideally positioned along KwaZulu-Natal’s Route 22, between the village of Jozini and the Mozambique border, Ndumu River Lodge provides an ideal wilderness retreat for business travellers, incentive groups, wedding functions or just a long-weekend away. By Des Langkilde Researching the ...

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The New POPI Act – PART 4

The New Protection Of Personal Information Act (POPI) – PART 4 –  Principle #2 – Processing Limitation: Part 2 Personal Information (‘PI’) must at all times be collected directly from the Data Subject (‘DS’) except in following cases: If it ...

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Q2 Tourism Business Index

According to results of the TBCSA FNB Tourism Business Index (TBI) for the second quarter of 2013, it’s business as usual for the travel and tourism sector with comfortable trading overall. By Kagiso Mosue. At the moment the sector is ...

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Social Media Marketing

In this new E-Marketing series, Tourism Tattler will help you to become a Social Business. We will show you what influences people’s social behaviour (how to go viral) how to automate online communications, how to position your brand, and how ...

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Wildlife Mortality Insurance

Possibly the highest risk in terms of animal well-being, can be apportioned to animals that are captured and held in bomas awaiting sale at an auction, writes Julian Freimond. Stress and injury followed by exposure resulting in mortality in the ...

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Ecotourism

For tourism organisations wanting want to tap into the growing ecotourism niche, the International Ecotourism Society provides the answers. By Des Langkilde. The International Ecotourism Society (TIES) is a 501(c)(3) nonprofit organization dedicated to promoting ecotourism. Founded in 1990, TIES ...

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Luxury Ground Transport gets a raw deal

The luxury ground transport sector in South Africa is battling to survive in the current economic climate and if tour buyers continue to squeeze coach hire prices, many operators will fall by the wayside. By Fanie van Zyl. The luxury ...

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SATSA Appoints New CEO

The Southern Africa Tourism Services Association (SATSA) is pleased to announce the appointment of David Frost as its new Chief Executive Officer. He will take up his position on September 16. Francois Neethling, President of SATSA, commented that, “We are ...

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From the Editor’s Desk

It’s July and here on the southern tip of Africa we are into winter, but apart from being cold at nights, it has been mild so far on the Highveld – great weather for domestic holidays over the winter school ...

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Cover Story

Our magazine cover picture features Kora National Park in Kenya. This is a country that has come through some tough political times in recent years, but Murithi Ndegwa, Managing Director of the Kenya Tourism Board is determined to ensure that ...

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Not all visas are created equal

The following are just a few of the comments made beneath certain articles posted on the Tattler website during the month of June 2013: DESTINATIONS Not all visas are created equal Submitted on 2013/06/09 at 6:12 pm We travelled to ...

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Germany leads European travel

Research reveals that in Germany, travel agents have a major influence on travel decisions and bookings and that German travellers plan and book their major holidays early. Travel trade promotions have a significant higher importance in Germany than in the ...

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Rhino Knights Update

Isabel Wolf-Gillespie reports on her progress since departing on her arduous 10,000km journey in May to raise awareness of the plight of Africa’s dwindling rhino population. Today is the 23rd of June and four weeks have passed since my last ...

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Magical Kenya

Kenya is determined to grow its tourism arrivals from both regional and long-haul international markets and is keen to engage with the travel trade to make this happen, writes Des Langkilde. Muriithi Ndegwa, Managing Director of the Kenya Tourism Board ...

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RETOSA Events Calendar – July

RETOSA’s annual events calendar is aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, Zambia and ...

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Property Review – Ubizane

Ubizane – The Place of Calling Ubizane Wildlife Reserve in South Africa lives up to its isiZulu name as a place that invokes natures call to experience her abundance of flora and fauna – natural assets that are as unique ...

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Restaurant Review – BiCE Hyde Park

Real Italian fine dining lights up Hyde Park Experience an authentic Italian journey of taste and flavour at BiCE Ristorante was the invitation. Who could resist that? Certainly not me, writes Tattler editor, Marjorie Dean. I have driven past the ...

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The New POPI Act – PART 3

The New Protection Of Personal Information (POPI) Act – PART 3 – PRINCIPLE #2 – PROCESSING LIMITATION: PART 1 ‘Processing’ is defined as to ‘collect, disseminate or merge’ personal information (‘PI’).   POPI applies to collection by whatever means the ...

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Cover Story

The Greek philosopher Herakleitos (Heraclitus) of Ephesus foresaw the future when he said “The Only Constant In Life Is Change.” Without change all things wither into a state of what the Greeks called ‘atrophy’, or withering away. At Tourism Tattler, ...

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From the Editor’s Desk

Well, Africa’s premier travel trade show Indaba is behind us for another year, so now it’s back to work, and running our tourism businesses. And the daily work of running a business features large in this edition. This is not ...

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The two faces of SA’s economy

The Global Competitiveness Report 2012/2013 tells the story. In the public sector our competitiveness has declined significantly.  Individuals and institutions are infected by a general malaise of corruption, incompetence and ideological bankruptcy, writes Loane Sharp. The private sector, by contrast, ...

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The Big Business Bribery Bill

For the first time since the end of Apartheid, businesses will have to ask the government’s permission to operate. The wealthy elite can thank Minister of Trade and Industry Rob Davies for a new age of protectionism. The poor can ...

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Rhino Knights Update

Following our article published in the May edition (‘A Rhino Knight’s Tale’), Isabel Wolf-Gillespie reports on her progress since departing on her arduous 10,000km journey to raise awareness of the plight of Africa’s dwindling rhino population. Wow, what an amazing ...

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Not all visas are created equal

The visa-application ritual is an unavoidable rite of passage to international travel for holders of South African passports, as many countries impose a gauntlet of requirements before allowing entry. This ritual is often the only thing standing between your potential ...

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Article Comments from May

The following are just a few of the comments made beneath certain articles posted on the Tattler website during the month of May:   CONSERVATION Rhino poaching – to Breed, to Dehorn or to Poison? I have spent many moons ...

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RETOSA Events Calendar – June

RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, ...

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Access to Climate Change Finance

The National Business Initiative’s latest research report presents a private sector view on eleven barriers to climate finance in South Africa with a view to enhancing Green Climate Funding in the country, writes Marjorie Dean. The National Business Initiative (NBI) ...

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Hotel Industry’s Balancing Act

Seeing as much of the world as possible is on most tourist’s bucket lists. Experience and memories constitute the return on their life investment but being able to get their heads around justifying the costs involved can be a whole ...

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Putting Bums in Beds with Barter

How to trade unsold bed-nights for media (and improve cash-flow). We all know that advertising builds brands and generates new business leads, but when marketing budgets shrink and cash-flow dries up, we need to find practical solutions to retain top-of-mind ...

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The New POPI Act

The New Protection Of Personal Information (POPI) Act  – PART 2 – ACCOUNTABILITY. As mentioned in the first part of this series, the POPI is based on eight principles – let’s look more closely at the first principle namely accountability. ...

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Red-tape tourism

People standing In a queue

Could Home Affairs offices, licencing departments and similar facilities in South Africa’s small towns compete on service delivery to create a new domestic tourism niche? asks Ivo Vegter. If you want an ID book, passport or a driver’s licence and ...

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Cover Story

There were those who found it mildly amusing that the National Press Club made the rhino its Newsmaker of the Year for 2012.  It’s not amusing at all, in fact it reflects a tragic news story that appears in our ...

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Mountain Bikers Heaven

For tourists seeking an active outdoor experience, Holla Trails in KwaZulu-Natal’s Dolphin Coast region offers heaven on earth with well marked mountain bike trails to suit all experience levels. By  Storm Ferguson. The clear blues seas of the Dolphin Coast ...

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Striking Heritage Attractions for 2013

Opinions on South Africa’s heritage landmarks may differ but it’s hard to argue against Moja Heritage Collection’s selection below. By  Ian Solomon. “South Africa’s wide open spaces and diverse natural wonders have entranced both domestic and international tourists for generations, ...

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FILTHY RICH and loving it

New research into South Africa’s super-rich reveals they aren’t just wealthy, they are far wealthier than previously assumed. According to the TopEnd 2013 Survey into the country’s most affluent individuals, almost 10% of these ‘economic astronauts’ have a household income ...

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So you want to be a tour operator?

tourists and transport operators at an attraction in South Africa

Then this Tour Operator Training course is a must for you! The Southern Africa Tourism Services Association (SATSA) offers comprehensive training for tour operators. This course is open to anyone and you do not have to be a SATSA member to ...

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SATSA secures Mobi Sites for members

As from this month, ALL SATSA members have access to a FREE mobile website (Mobi Site) solution, for both smartphone and tablet, to assist in marketing their businesses to both travel trade buyers and consumers via the SATSA website. By ...

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To Breed, to Dehorn or to Poison?

The debate on how best to conserve Africa’s dwindling rhino population rages on. Is flooding the market with legally harvested rhino horn an option or is injecting poison into the horns of wild rhino a better option? Asks Des Langkilde. ...

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A Rhino Knight’s Tale

In early 2009, the entire population of eleven Rhino were killed on an Eastern Cape reserve where we ran our horse trail business. This was the first time that rhino poaching became real to Lloyd and me, which sparked deep ...

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80 000 Bikers hit KZN South Coast

Africa Bike Week, the largest free motorcycle rally in Africa, took place from Friday 26 to 29 April in Margate KwaZulu-Natal attracting over 80 000 enthusiasts and visitors. By Nadia Louw. The 110th Anniversary celebrations kicked off in Milwaukee in ...

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RETOSA Events Calendar – MAY 2013

RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, ...

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Vacation Lightly

Going on a vacation can often make a large difference to the impact that one has upon the environment.  The carbon emissions from air and road travel are well known but some of the other issues such as the environmental ...

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The Rock that proved to be a Gem

Nestled in a tranquil suburb, African Rock Hotel is an exclusive five-star boutique property – the first and only one of its kind in Kempton Park, South Africa and just a short drive away from Johannesburg’s OR Tambo International Airport. ...

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Finding the perfect travel MEMENTO

After a lifetime in travel, my home is full of souvenirs and mementos of places I have visited. From the outrageously tacky to the downright bizarre, the list of trinkets sold to tourists is endless.  And the memories they bring ...

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Tsogo Sun develops entrepreneurs

I was privileged to attend a truly positive tourism event recently, writes Tattler Editor Marjorie Dean. This was the Awards and Graduation ceremony for those guesthouse owners who were fortunate enough to participate in the most recent Book-a-Guesthouse Programme run ...

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The new ‘POPI’

aka PROTECTION OF PERSONAL INFORMATION ACT – PART 1 – INTRODUCTION As most of us are aware this has been around for a long time (Over 4 years) but it is eventually coming to fruition and should become law later ...

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Giving by Gifting

Hand crafted gifts provide the safari industry with a way to give back to the African communities in need who produce the products, important in the marketing and culture of Game Lodges and African tourism in general. When award winning ...

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How Risk Influences Travel Decisions

Tourists are faced with a multitude of decisions when deciding on a holiday destination and one of these is definitely insurance. If something goes wrong, they want reassurance that they will be financially compensated for their loss. By Paul Halley. ...

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Comair launches High Court SAA challenge

Comair’s High Court legal challenge to the R5-billion government guarantee to South African Airways (SAA) aims to ensure that government will provide funding to SAA only after consultation with all affected stakeholders and in accordance with government’s Domestic Aviation Transport ...

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Go Wild

Multiple entrance fees to South Africa’s national parks can be a tad expensive for international tourists, but advising them to buy a Wild Card prior to arrival will lessen the blow, writes Des Langkilde. The daily conservation fee for International ...

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Zimbabwe Awakes

As Zimbabwe continues to re-establish its mark on the map of countries to visit in Africa, time efficient and cost effective access to the prime safari areas continues to be a challenge to both operators on the ground as well ...

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Tourism Forum: Crime and Security

Posted on 18 March – Forums /General /Crime & Hospitality Security: Tourism Offices Posting Crime Stats blatantly in the face of potential tourists and visitors We need to crow-bar the lid off this “Crime Stat” confusion as regards tourism. Why ...

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BRICS Africa – A boost for Tourism

The fifth Brazil, Russia, India, China and South Africa (BRICS) summit, which ended in Durban on March 27, resulted in several significant agreements, including the creation of a BRICS Business Council. However, the real benefit to the country from a ...

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New KZN Beach Resort Opportunity

Available to hospitality and tourism operators The Industrial Development Corporation (IDC), Trade & Investment KZN (TIKZN), KwaZulu-Natal Tourism, Ilembe Enterprise and the Inqaba Trust invite hotel management companies and hotel operators with beach resort experience to participate in the pre-implementation ...

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Republic of Hout Bay

Cape Town’s Hout Bay is not only famous for its fresh fish and busy harbour, but also as the “Republic of Hout Bay”. Back in the late 1980’s local businesses supported the Lions and Rotary Clubs to raise funds for ...

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Warm and Welcoming – Natal Spa

Gooderson Leisure – A South African company for South African people.  That’s what their marketing material says. And on a recent visit to the lovely Natal Spa resort by Tattler Editor Marjorie Dean there was an opportunity to see just ...

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The CPA and Supplier Rights & Recourse

STATUS OF INDEMNITIES AND DISCLAIMERS – PART 3 – What you have to do about: Your Current and Future Documentation. The first thing to bear in mind is that making your indemnities, waivers and terms and conditions CPA compliant is ...

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SATSA Market Intelligence Report

The Southern Africa Tourism Services Association’s Market Intelligence Report is compiled monthly by Martin Jansen van Vuuren courtesy of  Grant Thornton. The report takes an analytical look at the latest tourist arrivals, Airports Company of South Africa (ACSA) and hotel ...

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German inbound tourism set to grow

According to the Department of Tourism, Tourist arrivals to South Africa increased 10.4% between January and October last year compared with the same period in 2011, helped by a growing number of German visitors, writes Des Langkilde. Germany was one ...

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STPP takes Sustainable Tourism on the road

The Sustainable Tourism Partnership Programme (STPP) convened a series of road shows to Potchefstroom, Beaufort West, Knysna, Graaff-Reinet and Colesberg during March to present to small businesses, and in particular, small accommodation establishments, writes Mientjie Steyn. The aim of the ...

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More bang for the buck

The phrase ‘bang for the buck’ is an idiom meaning ‘value for one’s money’, which is what many insurers aim to provide through client loyalty incentive programmes, and are worth looking into when choosing an insurer for your hospitality establishment, ...

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Bad News Travels Fast

In this article, Tourism Tattler takes a look at reported attacks on tourists around the globe. One thing stands out very clearly – in this age of swift communication, you can’t hide the bad news. Governments have to rush to ...

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Are your guests travelling in a legal vehicle?

Although the traditional forms of contracted transport such as commercial coaches, minibuses and taxis are constantly under the spotlight for Operating Licence Board compliance, more and more transport providers are entering the market offering outings and transfers on unconventional vehicles, ...

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Red Buses enhance Joburg sightseeing

The inner city of South Africa’s economic hub, Johannesburg, now provides tourists with a hop-on, hop-off city sighteeing transport solution, which aims to benefit local businesses and the travel trade. City Sightseeing, the brand that operates the iconic open-top red ...

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Sustainable Tourism Hits the Road

The Sustainable Tourism Partnership Programme (STPP) road show addressing small businesses, and in particular, small accommodation establishments, kicked off in Potchefstroom last week. The next stage of the road show will visit Beaufort West, Knysna, Graaff-Reinet and Colesberg from 25 ...

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Discussion Forum

China Inbound I have some comments on how South Africa can improve things for Chinese visitors coming to South Africa. Great effort has been made to promote South Africa in this emerging market of China during the past few years.In ...

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