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SATSA Market Intelligence Report

The Southern Africa Tourism Services Association’s Market Intelligence Report is compiled monthly by Martin Jansen van Vuuren courtesy of  Grant Thornton. The report takes an analytical look at the latest tourist arrivals, Airports Company of South Africa (ACSA) and hotel ...

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German inbound tourism set to grow

According to the Department of Tourism, Tourist arrivals to South Africa increased 10.4% between January and October last year compared with the same period in 2011, helped by a growing number of German visitors, writes Des Langkilde. Germany was one ...

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STPP takes Sustainable Tourism on the road

The Sustainable Tourism Partnership Programme (STPP) convened a series of road shows to Potchefstroom, Beaufort West, Knysna, Graaff-Reinet and Colesberg during March to present to small businesses, and in particular, small accommodation establishments, writes Mientjie Steyn. The aim of the ...

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More bang for the buck

The phrase ‘bang for the buck’ is an idiom meaning ‘value for one’s money’, which is what many insurers aim to provide through client loyalty incentive programmes, and are worth looking into when choosing an insurer for your hospitality establishment, ...

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Bad News Travels Fast

In this article, Tourism Tattler takes a look at reported attacks on tourists around the globe. One thing stands out very clearly – in this age of swift communication, you can’t hide the bad news. Governments have to rush to ...

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Are your guests travelling in a legal vehicle?

Although the traditional forms of contracted transport such as commercial coaches, minibuses and taxis are constantly under the spotlight for Operating Licence Board compliance, more and more transport providers are entering the market offering outings and transfers on unconventional vehicles, ...

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Red Buses enhance Joburg sightseeing

The inner city of South Africa’s economic hub, Johannesburg, now provides tourists with a hop-on, hop-off city sighteeing transport solution, which aims to benefit local businesses and the travel trade. City Sightseeing, the brand that operates the iconic open-top red ...

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Sustainable Tourism Hits the Road

The Sustainable Tourism Partnership Programme (STPP) road show addressing small businesses, and in particular, small accommodation establishments, kicked off in Potchefstroom last week. The next stage of the road show will visit Beaufort West, Knysna, Graaff-Reinet and Colesberg from 25 ...

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Discussion Forum

China Inbound I have some comments on how South Africa can improve things for Chinese visitors coming to South Africa. Great effort has been made to promote South Africa in this emerging market of China during the past few years.In ...

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Affordable Seychelles

A bold headline and a statement that many travellers to this idyllic destination are quick to defend or dispute, depending on their personal experience, but a statement that the Seychelles Tourism Minister defends vociferously. By Des Langkilde. Asked at a ...

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RETOSA Events Calendar – February 2013

RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, ...

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From Post Office to Monarch Hotel

Converting a post office into a five star hotel may have been a challenge for some but not for the Mantis Collection who have retained the old world elegance of this historical landmark, writes Des Langkilde. Once the iconic 1930’s ...

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Art Deco Boutique Hotel

Adrian Gardiner’s Shamwari Townhouse in Port Elizabeth underwent a major Art Deco revamp and relaunched as No5 Boutique Art Hotel with some innovative features, writes Des Langkilde. In choosing the new identity, No5 Boutique Art Hotel, the Mantis Collection literally ...

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The Last Word on Constantia

Constantia in South Africa’s Western Cape provice is home to eight wine estates and three championship golf courses and The Last Word Constantia, writes Des Langkilde. Situated in the Cape’s oldest and most beautiful wine valley, The Last Word Constantia ...

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Gauteng Liquor ban on Sundays

According to an ‘extraordinary’ provincial gazette from the Province of Gauteng published on 25 January 2013, ‘interested parties’ had 30 days to comment on the draft Gauteng Liquor Regulations for 2013, writes Attorney Leon Slotow. The deadline date for submission ...

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Market Intelligence Report

The information below was extracted from available data as at 25 February 2013, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to October 2012: Current period Change over same period last ...

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New Discussion Forum

There is much to debate in tourism, but little time to write letters, so we’ve launched a Facebook ‘Article Discussion’ app that will enable readers to do just that – Ed. As from February 2013 we have introduced a new ...

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SAA seeks to boost performance

South African Airways acting CEO Vuyisile Kona is preparing plans to increase revenue and improve efficiency in a new bid to boost the performance of the ailing state-owned carrier, writes Nicky Smith. The company was forced to borrow R550-million from ...

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Israel with a difference

Outbound tours to Israel may be quite common but unique itineraries that buck the common package tour experience are rare. One South African tour operator seems to have the right mix, writes Des Langkilde. Jacci Peter of Live the Land ...

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Of MICE and CATS for a better bottom-line

The MICE Academy’s second focus session for travel operators, venues, DMCs will be held on 13 February, writes Helen Brewer. The MICE (Meetings, Incentives, Conferences, Exhibitions) Academy will holding a session to focus tour and travel operators, venues, DMCs with ...

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Carnaval International de Victoria

This years Carnaval International de Victoria will see the world’s best carnivals flying to Seychelles for the Indian Ocean Vanilla Island’s 2013 carnival. These world best carnivals will be parading side by side followed by cultural troupes from the Community ...

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RETOSA Events Calendar – February 2013

RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, ...

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Origins of the Mobile Tented Safari

A safari experience is unique to Africa but what does it take to put together a truly memorable safari reminiscent of bygone colonial times? Tourism Tattler’s Bev Langkilde spoke to award winning entrepreneur, Peter Hayward who is acknowledged as being ...

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Good Value, Good Fun

Memories you can afford As tourism statistics show, both local and international tourists aren’t staying at home but rather going back to basics and demanding value for their money plus memorable experiences that couple “fun” with good service. Gooderson Leisure, ...

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The CPA and SUPPLIER Rights & Recourse

STATUS OF INDEMNITIES AND DISCLAIMERS – PART 1 – As matters stood before the CPA came into effect April 01 2011, you could indemnify yourself or disclaim liability completely, including for your own acts, omissions and negligence. So much so ...

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Market Intelligence Report

The information below was extracted from available data as at 21 January 2013, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to September 2012: Current period Change over same period last ...

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Knowledge Sharing

Flemish experts shared their knowledge with key staff members from RETOSA Member States when they gathered to learn competencies aimed at enabling them to achieve increased visitor satisfaction, improved competitiveness, and ensure economic, social and environmental sustainability, writes Taonga Silungwe. ...

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SATSA Market Intelligence Report

The information below was extracted from available data as at 12 December 2012, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to July 2012: Current period Change over same period last ...

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Of MICE and CATS for a better bottom-line

The difference between the term MICE (Meetings, Incentives, Conferences, Exhibitions) and Business Tourism is the focus, writes Helen Brewer. MICE are focused on the requirements of the end-user. The end-users are the decision-makers (buyers) for holding a MICE gathering and ...

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Seychelles Carnaval 8-10 February 2013

The Carnaval International de Victoria that is held annually in Victoria, Seychelles will this year see the world’s best and most popular carnivals flying to Seychelles for the Indian Ocean Vanilla Island’s 2013 carnival. These world best carnivals will be ...

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Letters

Dear Editor Readers may be aware that SATSA publishes a list of its members who, for one reason or another, have left the association in the past year. As membership of SATSA vests in a company and not in the ...

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SATSA Market Intelligence Report

The information below was extracted from available data as at 12 December 2012, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to July 2012: Current period Change over same period last ...

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Online travel bookings on the up

More and more connected South Africans are opting to book their holiday accommodation online. While 2012 holiday season bookings showed a steep upward trend, consumers are re-evaluating their budgets and tightening their belts on holiday accommodation spending, writes Roxy MacNaughton. ...

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Financial Wellness in the Workplace

Economic times are tough for both Employers and Employees alike. 2012 was a year where we witnessed increased and more widespread violent strike action. From mining to transport, to textiles and to farming, many industries have been hit by strike ...

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Strategic partnership for Rhino

Ezemvelo KZN Wildlife (Ezemvelo), the Wildlands Conservation Trust (Wildlands) and the African Conservation Trust (ACT) have formed a strategic partnership aimed at stopping rhino poaching in Ezemvelo’s protected areas, writes Dr Andrew Venter. “The poaching of our Province’s rhino can ...

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Keeping track of Penguins

Where do African Penguins go when they’re not breeding? This may sound like the opening line to a lame joke, but currently it’s a fascinating scientific question, the answers to which could help stop the precipitous population decrease of this ...

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TAFI Convention 2013

Message from the SATSA President As President of the Southern Africa Tourism Services Association (SATSA) I look forward  to welcoming  the delegates of the Travel Agents Federation of India to the beautiful province of KwaZulu-Natal, South Africa in February 2013. ...

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The CPA and Supplier Rights

From the Bench With Adv. Louis Nel. STANDARD TERMS AND CONDITIONS   – PART 1 – WHAT YOU’RE ENTITLED TO AND MUST DO It is amazing how many businesses seem to be under the impression that the only thing the ...

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The Law of the Tour Sale

Sometimes it’s useful to look at things from the other side of the fence. This article was written for travel agents in the USA – Editor. In my experience, most agents working at home are very knowledgeable about selling tours ...

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SATSA Market Intelligence Report

The information below was extracted from available data as at 13 November 2012, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to July 2012: Current period Change over same period last ...

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Insurance from an underwriters view

Insurance underwriting should integrate with the clients risk management procedures and established practices ensuring that the benefits accrue directly to clients by way of innovative cover options and effective pricing structures with delivered value through closer integration of product to ...

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IOTC moves to protect Albatrosses

The Indian Ocean Tuna Commission (IOTC) has agreed to measures that, if appropriately implemented by tuna longline fishing vessels, will result in significant reductions in albatross mortality, writes Dr Cleo Small. The Indian Ocean is home to globally important populations ...

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More South African birds “in the red”

BirdLife International has announced the 2012 update of the IUCN Red List for birds. This is the first update since the 2008 Threatened Birds of the World, a comprehensive assessment of the status of the world’s birds, writes Hanneline Smit. ...

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Congratulations, Ziyaad

Congratulations, Ziyaad Your letter has been chosen as the winning letter for the November edition. A copy of National Geographic’s ‘Big Cat Odyssey’ DVD will be delivered to you with the compliments of Livingstones Supply Co – suppliers of the ...

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SANParks Honorary Rangers

Dear Editor The SANParks Honorary Rangers West Rand Branch have decided to stage a bicycle tour from Unions End to the Nossob Rest Camp in the Kalahari Transfrontier Park a distance of approximately 155 km during September 2013. It is ...

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tsi Makes unique contribution

The marine accident in Cape Town recently, involving a seal watching cruise from Hout Bay made international headlines. While the loss of life was tragic, much credit is due to the local emergency services and tourist assistance programmes for the ...

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Gadgets, Gizmo’s & Gifts

This edition’s selection has been sourced with acknowledgement to Livingstones Supply Co. – Suppliers of the Finest Products to the Hospitality Industry. GEDORE TOOL BOX 1282 Toolbox is made up of: 1282 Inserts; PLIER Metal Tray;  Accessories; Grip Plier; Universal ...

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The CPA and Supplier Rights

Sales and Marketing – The need for a new approach to consultant training PART 2 Product Knowledge and Transparency It should be noted that all the prohibited activities addressed by the CPA that I am about to discuss, are linked ...

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New grading fees

With the implementation of the new Grading Criteria and Minimum Requirements in October 2010, the Tourism Grading Council of South Africa (TGCSA) introduced an equitable grading fee structure in order to address the inequalities that existed in the previous grading ...

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E-Tolls – What Now?

Following the Constitutional Court’s decision to set aside the interdict on eTolls (which effectively allows SANRAL to start tolling if they can or want to), what now for the various anti-eToll movements and OUTA’s challenge? Note must be made of ...

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Driving trust in employees

Want to trust your employees to do the job right? Train them like you would teach them to drive, writes Vanessa Merit Nornberg. Building trust in an employee is very much like teaching someone to drive. You don’t just hand ...

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How to pull out of a slump

I hope nobody told you the travel business was easy. I attended a Cruise World forum in Seattle, USA where the travel professionals in attendance seemed upbeat about business prospects, affirming the general sentiment that pent-up demand for travel is ...

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Combating rhino poaching

Since Volkswagen Commercial Vehicles donated six Volkswagen Amarok bakkies to the Wilderness Foundation’s Forever Wild Rhino Protection Initiative in June 2011, the vehicles have travelled almost 300 000 kilometres and have been used in a large number of successful anti-poaching ...

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How to barter bed-nights for media

We all know that advertising builds brands and generates new business leads, but when marketing budgets shrink and cash-flow dries up, we need to find practical solutions to retain top-of-mind awareness. What better way to do this than to trade ...

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tsi Plans the Way Forward

The Tourism Safety Initiative (tsi) has now completed a three-phase strategy for future development. A primary objective has been the resourcing of the project especially in terms of information and intelligence management, writes Annelie Barkema. Online Intelligence has been established ...

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The CPA and Insurance

There’s been huge reaction to the introduction of the Consumer Protection Act (CPA) in the tourism industry and we have seen this particularly in the B&B and guesthouse sector. Is the news as bad as we’ve been led to believe? ...

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Trends in Tourism

Tourists have, in recent years, become far more than backpack-wielding happy snappers, writes Terri Adendorff of Get Smarter. The new tourist is increasingly discerning, and is looking to invest in an experience. In order for South Africa to compete as ...

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