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Carnaval International de Victoria

This years Carnaval International de Victoria will see the world’s best carnivals flying to Seychelles for the Indian Ocean Vanilla Island’s 2013 carnival. These world best carnivals will be parading side by side followed by cultural troupes from the Community ...

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RETOSA Events Calendar – February 2013

RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of the 14 RETOSA member countries, namely: Angola, Botswana, DR Congo, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Seychelles, South Africa, Swaziland, Tanzania, ...

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Origins of the Mobile Tented Safari

A safari experience is unique to Africa but what does it take to put together a truly memorable safari reminiscent of bygone colonial times? Tourism Tattler’s Bev Langkilde spoke to award winning entrepreneur, Peter Hayward who is acknowledged as being ...

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Good Value, Good Fun

Memories you can afford As tourism statistics show, both local and international tourists aren’t staying at home but rather going back to basics and demanding value for their money plus memorable experiences that couple “fun” with good service. Gooderson Leisure, ...

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The CPA and SUPPLIER Rights & Recourse

STATUS OF INDEMNITIES AND DISCLAIMERS – PART 1 – As matters stood before the CPA came into effect April 01 2011, you could indemnify yourself or disclaim liability completely, including for your own acts, omissions and negligence. So much so ...

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Market Intelligence Report

The information below was extracted from available data as at 21 January 2013, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to September 2012: Current period Change over same period last ...

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Knowledge Sharing

Flemish experts shared their knowledge with key staff members from RETOSA Member States when they gathered to learn competencies aimed at enabling them to achieve increased visitor satisfaction, improved competitiveness, and ensure economic, social and environmental sustainability, writes Taonga Silungwe. ...

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SATSA Market Intelligence Report

The information below was extracted from available data as at 12 December 2012, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to July 2012: Current period Change over same period last ...

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Of MICE and CATS for a better bottom-line

The difference between the term MICE (Meetings, Incentives, Conferences, Exhibitions) and Business Tourism is the focus, writes Helen Brewer. MICE are focused on the requirements of the end-user. The end-users are the decision-makers (buyers) for holding a MICE gathering and ...

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Seychelles Carnaval 8-10 February 2013

The Carnaval International de Victoria that is held annually in Victoria, Seychelles will this year see the world’s best and most popular carnivals flying to Seychelles for the Indian Ocean Vanilla Island’s 2013 carnival. These world best carnivals will be ...

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Letters

Dear Editor Readers may be aware that SATSA publishes a list of its members who, for one reason or another, have left the association in the past year. As membership of SATSA vests in a company and not in the ...

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SATSA Market Intelligence Report

The information below was extracted from available data as at 12 December 2012, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to July 2012: Current period Change over same period last ...

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Online travel bookings on the up

More and more connected South Africans are opting to book their holiday accommodation online. While 2012 holiday season bookings showed a steep upward trend, consumers are re-evaluating their budgets and tightening their belts on holiday accommodation spending, writes Roxy MacNaughton. ...

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Financial Wellness in the Workplace

Economic times are tough for both Employers and Employees alike. 2012 was a year where we witnessed increased and more widespread violent strike action. From mining to transport, to textiles and to farming, many industries have been hit by strike ...

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Strategic partnership for Rhino

Ezemvelo KZN Wildlife (Ezemvelo), the Wildlands Conservation Trust (Wildlands) and the African Conservation Trust (ACT) have formed a strategic partnership aimed at stopping rhino poaching in Ezemvelo’s protected areas, writes Dr Andrew Venter. “The poaching of our Province’s rhino can ...

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Keeping track of Penguins

Where do African Penguins go when they’re not breeding? This may sound like the opening line to a lame joke, but currently it’s a fascinating scientific question, the answers to which could help stop the precipitous population decrease of this ...

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TAFI Convention 2013

Message from the SATSA President As President of the Southern Africa Tourism Services Association (SATSA) I look forward  to welcoming  the delegates of the Travel Agents Federation of India to the beautiful province of KwaZulu-Natal, South Africa in February 2013. ...

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The CPA and Supplier Rights

From the Bench With Adv. Louis Nel. STANDARD TERMS AND CONDITIONS   – PART 1 – WHAT YOU’RE ENTITLED TO AND MUST DO It is amazing how many businesses seem to be under the impression that the only thing the ...

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The Law of the Tour Sale

Sometimes it’s useful to look at things from the other side of the fence. This article was written for travel agents in the USA – Editor. In my experience, most agents working at home are very knowledgeable about selling tours ...

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SATSA Market Intelligence Report

The information below was extracted from available data as at 13 November 2012, writes Martin Jansen van Vuuren. ARRIVALS The latest available data from Statistics South Africa is for January to July 2012: Current period Change over same period last ...

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Insurance from an underwriters view

Insurance underwriting should integrate with the clients risk management procedures and established practices ensuring that the benefits accrue directly to clients by way of innovative cover options and effective pricing structures with delivered value through closer integration of product to ...

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IOTC moves to protect Albatrosses

The Indian Ocean Tuna Commission (IOTC) has agreed to measures that, if appropriately implemented by tuna longline fishing vessels, will result in significant reductions in albatross mortality, writes Dr Cleo Small. The Indian Ocean is home to globally important populations ...

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More South African birds “in the red”

BirdLife International has announced the 2012 update of the IUCN Red List for birds. This is the first update since the 2008 Threatened Birds of the World, a comprehensive assessment of the status of the world’s birds, writes Hanneline Smit. ...

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Congratulations, Ziyaad

Congratulations, Ziyaad Your letter has been chosen as the winning letter for the November edition. A copy of National Geographic’s ‘Big Cat Odyssey’ DVD will be delivered to you with the compliments of Livingstones Supply Co – suppliers of the ...

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SANParks Honorary Rangers

Dear Editor The SANParks Honorary Rangers West Rand Branch have decided to stage a bicycle tour from Unions End to the Nossob Rest Camp in the Kalahari Transfrontier Park a distance of approximately 155 km during September 2013. It is ...

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tsi Makes unique contribution

The marine accident in Cape Town recently, involving a seal watching cruise from Hout Bay made international headlines. While the loss of life was tragic, much credit is due to the local emergency services and tourist assistance programmes for the ...

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Gadgets, Gizmo’s & Gifts

This edition’s selection has been sourced with acknowledgement to Livingstones Supply Co. – Suppliers of the Finest Products to the Hospitality Industry. GEDORE TOOL BOX 1282 Toolbox is made up of: 1282 Inserts; PLIER Metal Tray;  Accessories; Grip Plier; Universal ...

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The CPA and Supplier Rights

Sales and Marketing – The need for a new approach to consultant training PART 2 Product Knowledge and Transparency It should be noted that all the prohibited activities addressed by the CPA that I am about to discuss, are linked ...

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New grading fees

With the implementation of the new Grading Criteria and Minimum Requirements in October 2010, the Tourism Grading Council of South Africa (TGCSA) introduced an equitable grading fee structure in order to address the inequalities that existed in the previous grading ...

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E-Tolls – What Now?

Following the Constitutional Court’s decision to set aside the interdict on eTolls (which effectively allows SANRAL to start tolling if they can or want to), what now for the various anti-eToll movements and OUTA’s challenge? Note must be made of ...

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Driving trust in employees

Want to trust your employees to do the job right? Train them like you would teach them to drive, writes Vanessa Merit Nornberg. Building trust in an employee is very much like teaching someone to drive. You don’t just hand ...

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How to pull out of a slump

I hope nobody told you the travel business was easy. I attended a Cruise World forum in Seattle, USA where the travel professionals in attendance seemed upbeat about business prospects, affirming the general sentiment that pent-up demand for travel is ...

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Combating rhino poaching

Since Volkswagen Commercial Vehicles donated six Volkswagen Amarok bakkies to the Wilderness Foundation’s Forever Wild Rhino Protection Initiative in June 2011, the vehicles have travelled almost 300 000 kilometres and have been used in a large number of successful anti-poaching ...

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How to barter bed-nights for media

We all know that advertising builds brands and generates new business leads, but when marketing budgets shrink and cash-flow dries up, we need to find practical solutions to retain top-of-mind awareness. What better way to do this than to trade ...

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tsi Plans the Way Forward

The Tourism Safety Initiative (tsi) has now completed a three-phase strategy for future development. A primary objective has been the resourcing of the project especially in terms of information and intelligence management, writes Annelie Barkema. Online Intelligence has been established ...

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The CPA and Insurance

There’s been huge reaction to the introduction of the Consumer Protection Act (CPA) in the tourism industry and we have seen this particularly in the B&B and guesthouse sector. Is the news as bad as we’ve been led to believe? ...

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Trends in Tourism

Tourists have, in recent years, become far more than backpack-wielding happy snappers, writes Terri Adendorff of Get Smarter. The new tourist is increasingly discerning, and is looking to invest in an experience. In order for South Africa to compete as ...

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Carving Your China Consumer Niche

African destinations and tourism products need to proactively focus on marketing themselves in the emerging markets of Asia, especially India and China, writes Michael Jones. After living in Beijing for the past 11 years, and having personally witnessed its unparalleled ...

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Recruiting a Financial Planner

In the complex world of financial planning we all need a little honest guidance. Many of us have either heard of or experienced, first hand, poor financial planning advice, writes Nigel Willmott, CFP® professional. Many financial advisers are only focused ...

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Cruise Tourism Potential in South Africa

Artists impression of Durban Cruise Terminal

I receive many email replies to my column “Talking Tourism”, which is particularly rewarding. These emails include many from local students; like one who recently asked me my views about “cruise tourism.” By Michael Bertram. The standard response is normally ...

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Mauritius from a travel trade perspective

Despite the islands close proximity to the African continent, Mauritius attracts more inbound tourists from Europe than from Africa, which is ironic considering the difference in travel time and the wealth of attractions, leisure resorts and business tourism benefits that ...

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Experience of a lifetime with Rhino

A group of conservationists with a drugged rhino

During June 2012, a team of some of the most well respected professionals in conservation, made their way to Somkhanda Game Reserve to embark on a rhino darting experience, aimed at improving security and surveillance measures around our threatened rhino ...

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Beyond the Limits of Cash or Credit

Recently, I had the opportunity of communicating with Bob Meyer, founder, publisher and editor of BarterNews. Meyer is America’s expert on bartering. The recipient of many awards within the bartering industry, Meyer publishes The Competitive Edge (a subscription newsletter), Think ...

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