Articles
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Durban ready to welcome India’s Travel Agents
Preparations for the TAFI International Convention, to be held in the ICC, Durban from 24-26 February 2013 are well under…
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RETOSA Events Calendar – February 2013
RETOSA has launched an annual events calendar aimed at keeping the travel trade informed on forthcoming events in each of…
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Luxury Apartments at the southern tip of Africa
Self-catering apartments may be plentiful in the ‘Mother City’ of Cape Town but few match the sheer luxury and aesthetic…
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Origins of the Mobile Tented Safari
A safari experience is unique to Africa but what does it take to put together a truly memorable safari reminiscent…
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Garden Route Pearl with elevated sea views
The Western Cape province is home to South Africa’s Garden Route attractions and the tranquil village of Wilderness, famed for…
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The Smoke that Thunders – as the lion roars
For a classic bush experience reminicent of a by-gone era in the heart of Victoria Falls, treat your guests to…
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Good Value, Good Fun
Memories you can afford As tourism statistics show, both local and international tourists aren’t staying at home but rather going…
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The TGCSA recognises its quality assurance ambassadors
“We are determined to work with the assessors to help them deliver outstanding service to our industry and to establishments…
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The CPA and SUPPLIER Rights & Recourse
STATUS OF INDEMNITIES AND DISCLAIMERS – PART 1 – As matters stood before the CPA came into effect April 01…
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Market Intelligence Report
The information below was extracted from available data as at 21 January 2013, writes Martin Jansen van Vuuren. ARRIVALS The…
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Knowledge Sharing
Flemish experts shared their knowledge with key staff members from RETOSA Member States when they gathered to learn competencies aimed…
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SATSA Market Intelligence Report
The information below was extracted from available data as at 12 December 2012, writes Martin Jansen van Vuuren. ARRIVALS The…
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Western Cape Birding Route upgrade project seeks R1.4m
This investment sought by the West Coast District Municipality will be used to upgrade existing infrastructure and promote the West…
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Will a highway destroy Tanzania’s Serengeti?
Award winning journalist, Don George spoke with Dave Blanton, Executive Director and co-founder of Serengeti Watch, about the current status…
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Seychelles Carnaval 8-10 February 2013
The Carnaval International de Victoria that is held annually in Victoria, Seychelles will this year see the world’s best and…
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Durban prepares to host Travel Agents from India
With just over a month to go for the first Travel Agents Federation of India (TAFI) Convention on African soil…
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The CPA and Supplier Rights – PART 2
The CPA and Supplier Rights From the Bench With Adv. Louis Nel. STANDARD TERMS AND CONDITIONS – PART 2…
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Letters
Dear Editor Readers may be aware that SATSA publishes a list of its members who, for one reason or another,…
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SATSA Market Intelligence Report
The information below was extracted from available data as at 12 December 2012, writes Martin Jansen van Vuuren. ARRIVALS The…
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Online travel bookings on the up
More and more connected South Africans are opting to book their holiday accommodation online. While 2012 holiday season bookings showed…
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‘Great Days Out’ in the Paradise of the Zulu Kingdom
I’m often asked for travel advice, such as; “Where can we take the children?” or “What’s the best thing to…
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5 Habits of the Successful Small Business Owner
Outstanding customer service doesn’t have to come from deep pockets and a 24/7 contact centre. In fact, according to the…
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Reputation Management – The role of Stakeholders
The term “stakeholder” may be an overused epitaph used in corporate brochures, but what does it really mean writes, Deon…
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Financial Wellness in the Workplace
Economic times are tough for both Employers and Employees alike. 2012 was a year where we witnessed increased and more…
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Strategic partnership for Rhino
Ezemvelo KZN Wildlife (Ezemvelo), the Wildlands Conservation Trust (Wildlands) and the African Conservation Trust (ACT) have formed a strategic partnership…
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Keeping track of Penguins
Where do African Penguins go when they’re not breeding? This may sound like the opening line to a lame joke,…
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TAFI Convention 2013
Message from the SATSA President As President of the Southern Africa Tourism Services Association (SATSA) I look forward to welcoming …
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All systems go for AFCON Tournament
The 2013 Africa Cup of Nations (AFCON), which kicks off in South Africa from 19 January to 10 February, will…
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Durban’s Top Gear Festival Economic Impact Results
An economic impact study on the Top Gear Festival hosted in Durban on 16 and 17 June at the Moses…
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The CPA and Supplier Rights
From the Bench With Adv. Louis Nel. STANDARD TERMS AND CONDITIONS – PART 1 – WHAT YOU’RE ENTITLED TO…
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Government employee fraud in the B&B sector
Dear Editor The South African Public Protector, Adv Thuli Madonsela is quite right to be deeply concerned about ‘false billing’…
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The Law of the Tour Sale
Sometimes it’s useful to look at things from the other side of the fence. This article was written for travel…
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SATSA Market Intelligence Report
The information below was extracted from available data as at 13 November 2012, writes Martin Jansen van Vuuren. ARRIVALS The…
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MSC Opera starts her maiden SA season in style
To mark the luxury cruise ship’s maiden call in the ports of Cape Town (refer article in November edition of…
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Acting Responsibly, Growing Sustainably
So the holiday season is finally here, and for some establishments, this means going on holiday. For others, it means…
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Insurance from an underwriters view
Insurance underwriting should integrate with the clients risk management procedures and established practices ensuring that the benefits accrue directly to…
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Look for unique benefits when appointing an insurance broker
Most insurance companies include value-added benefits in their policies at little or no additional premium to differentiate themselves from competitors,…
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At the heart of strike action: Money and Financial Education
Let me first start off by saying that this article does not condone nor support strikes in any way. This…
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IOTC moves to protect Albatrosses
The Indian Ocean Tuna Commission (IOTC) has agreed to measures that, if appropriately implemented by tuna longline fishing vessels, will…
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More South African birds “in the red”
BirdLife International has announced the 2012 update of the IUCN Red List for birds. This is the first update since…
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SA Tourism promises shorter and more impactful INDABA in 2013
Known all over the world for its wildlife tourism attractions and now also forging a global reputation as a lifestyle…
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Best of Breed – Mercedes Buses & Coaches
The market for coaches in South Africa is not large – for 2012 some 50-60 units— but this is an…
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Lockton Global appoints Southern Africa broker partner
Lockton Global has announced the appointment of SATIB Insurance Brokers as their partner brokers across Southern Africa. Lockton Global clients…
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tsi Makes unique contribution
The marine accident in Cape Town recently, involving a seal watching cruise from Hout Bay made international headlines. While the…
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Gadgets, Gizmo’s & Gifts
This edition’s selection has been sourced with acknowledgement to Livingstones Supply Co. – Suppliers of the Finest Products to the…
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Differentiation is key to Destination Marketing
This article reflects the current conditions of tourism destination marketing with a hope (and belief) that it can improve, writes…
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Wildlife Clothing – Original images of Africa
What would an African safari be without the souvenirs? Cherished memories and terrabytes of photographic images and video footage are…
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How important is Wine Tourism to South Africa?
Tourism is one of six identified key drivers of the country’s economy and the wine industry indirectly contributes more than…
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Cruise Tourism gets a boost as luxury ship sets sail for South Africa
On November 1st, the magnificent MSC Opera will embark on a southbound voyage to South Africa, where she will begin…
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SATSA Market Intelligence Report (MIR – October 2012)
The information below was extracted from available data as at 18 October 2012, writes Martin Jansen van Vuuren. Arrivals: The…
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Southern Africa Regional Brand Communications and Management Strategy
Following the workshop convened by the Regional Tourism Organisation of Southern Africa (RETOSA), during Indaba in May (reported on page…
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The CPA and Supplier Rights
Sales and Marketing – The need for a new approach to consultant training PART 2 Product Knowledge and Transparency It…
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New grading fees
With the implementation of the new Grading Criteria and Minimum Requirements in October 2010, the Tourism Grading Council of South…
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TAFI Convention 2013 dates confirmed
The dates for the Travel Agents Federation of India (TAFI) convention in South Africa have been confirmed as 24 to…
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tsi Plans the Way Forward
The Tourism Safety Initiative (tsi) has now completed a three-phase strategy for future development. A primary objective has been the…
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The CPA and Insurance
There’s been huge reaction to the introduction of the Consumer Protection Act (CPA) in the tourism industry and we have…
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Is your superstar employee really helping your business?
Is your superstar employee really helping your business? – As your business gets more complex, those early superstar employees can…
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Barter Exchange – A viable solution for un-sold bed-nights
With barter having developed into a sophisticated business tool, barter exchange can help Africa’s hospitality trade to increase business efficiency…
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How to protect your business, your staff and yourself against disaster
The Tourism and Leisure industries are constantly evolving and the biggest by-product of this is increased competition. One extremely effective…
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Cruise Tourism Potential in South Africa
I receive many email replies to my column “Talking Tourism”, which is particularly rewarding. These emails include many from local…
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Travel & Hospitality Website Landing Pages
Questions we stay with are: what were they interested in, what information could have been placed on the web portal…
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Green Mobility in the Hospitality Environment
Purpose designed or adapted golf carts are the preferred mode of shuttling guests from A to B within hospitality properties,…
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Vacation Ownership Proves Resilient in Tough Economy
According to a study done by Grant Thornton on behalf of the Vacation Ownership Association of Southern Africa (VOASA), vacation…
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Mauritius from a travel trade perspective
Despite the islands close proximity to the African continent, Mauritius attracts more inbound tourists from Europe than from Africa, which…
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Experience of a lifetime with Rhino
During June 2012, a team of some of the most well respected professionals in conservation, made their way to Somkhanda…
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10 Simple Steps To Debt Reduction
You might have a little debt or a lot of debt. Makes no difference. This simple 10-step debt reduction plan…
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Beyond the Limits of Cash or Credit
Recently, I had the opportunity of communicating with Bob Meyer, founder, publisher and editor of BarterNews. Meyer is America’s expert…
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African Resources and Colliding Geopolitics
The terms “Great Game” or “Tournament of Shadows” in Russia were terms for the strategic rivalry and conflict between the…
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