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Hotel Study: Plans for Attracting Guests

Improving guest experience through technology spurs 74% of hotels and resorts to implement location-based technologies to tailor services. By Jeff Schmitz. Results of the recently released global Zebra Hospitality Vision Study – a body of research that analyses the hotel ...

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Law of Contracts – Part 25

The Role of Service Level Agreements By Adv Louis Nel. (For a summary on this series see end of article). Disputes: You Don’t Have To Go To Court! As suggested in my article on standard terms and conditions last month, ‘A further ...

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Promoting Domestic Tourism in South Africa

Through their support of Fikile Hlatshwayo’s book ‘Blacks Do Caravan’, South African Tourism aims to inspire families to travel. The book encourages South Africans to visit local destinations and to discover the therapeutic nature of camping along with the inherent ...

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Best Design Hotel in Africa & Middle East

South Africa, Stellenbosch; CAPE Winelands luxury small hotel destination Majeka House & Spa has scooped a coveted international award in recognition of their world class interior design. By Lise Manley. Already a recipient of a string of awards and accolades ...

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Botswana & Zimbabwe’s Iconic Safari Lodges

Africa Albida Tourism’s luxurious properties, located in two of Southern Africa’s iconic destinations – Victoria Falls, Zimbabwe, and Chobe, Botswana – are featured in this month’s Adventure Africa GeoDirectory. The properties encapsulate the very essence of Africa and provide the perfect ...

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Exploring the Cape Whale Coast

If unusual destinations and unique experiences are attributes that differentiate tour operator and travel agent success, then the Cape Whale Coast region of South Africa’s Western Cape province should be included as it possesses both in abundance. By Des Langkilde. ...

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SA Tourism Stats: Jan-Sep 2016

The data continues to indicate the recovery of international arrivals from 2015 as reflected in the growth in Stats SA foreign arrival data, growth in the rates of 5-star hotels and growth in the arrivals on international and regional flights. ...

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Market Access for SMEs

South African Tourism has partnered with the Southern African Tourism Services Association (SATSA) on a brand-new market access partnership to develop the Small & Medium Enterprise (SME) tourism sector whilst contributing towards transformation. By Hannelie du Toit. Based on the ...

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Quality Control in Events Management

This article reviews the steps needed to maintain consistent quality through project management principles that are the hallmark of successful events. By Beaulah du Toit. The classic project management triangle clearly indicates that failure or reduction of any one of ...

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The Metric That Can Impact Hotel Revenues

When most hoteliers consider their revenue management metrics, they most likely think about RevPAR, ADR and occupancy. Perhaps, they would also think about historical and current local demand. By Jean Francois Mourier. But for the majority of hoteliers, their property’s ...

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Night Shift, Employees and Transportation

When overtime and night work overlap, are employees entitled to transportation? By Fiona Leppan. Night shifts raise concerns, especially about the safety of employees and the transport available to employees who perform night work. Although section 17(2)(b) of the Basic ...

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Law of Contracts – Part 24

The Role of Service Level Agreements By Adv Louis Nel. (For a summary on this series see end of article). Service level agreements (‘SLA’) come in different guises and fulfil varied functions. The SLA is mainly uses in two ways – it ...

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Who is the South African Millennial?

Are today’s travellers really that different from their parents? What do we really know about the South African millennial traveller? Nicholas Barenblatt, of Protea Hotels by Marriott and African Pride Hotels, provides the answers. By Bonny Feldman. As distinct trends ...

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Vehicle Rental MOTY Award Winners

The South African Vehicle Rental and Leasing Association (SAVRALA) has announced Volkswagen as the Manufacturer of The Year (MOTY) in the car rental sector for the seventh consecutive year. The revered SAVRALA’s MOTY award recognises exceptional levels of service, new ...

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Tourism Business Index Q3

The Tourism Business Index for the third quarter of 2016 shows improved business performance, buoyed by a positive showing in South Africa’s accommodation sector. By Kagiso Mosue. The Tourism Business Council of South Africa (TBCSA) represents businesses operating in South ...

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Nearly One Billion Tourists Globally

Destinations around the world welcomed 956 million international tourists between January and September 2016. According to the latest UNWTO World Tourism Barometer, this is 34 million (4%) more than the same 2015 period. By Rut Gomez Sobrino. Demand for international ...

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Blood Lions & Wild Dogs

A coalition of three male lions was collared and released from their holding boma into the uMkhuze section of the South Africa’s first world heritage site, the iSimangaliso Wetland Park, late on the 18th of October 2016. By Debbie Cooper. ...

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Exploring St. Lucia

The best way to get a proper sense of St. Lucia, it seemed, was to work my way up the island by foot, road and boat. And spend nights at the islands’ supurb resorts along the way. By Adam Jacot ...

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Child Friendly Safaris

Many parents dream of taking their children on a once-in a-lifetime safari adventure holiday, but most South African Big-5 game reserves and lodges have a minimum age restriction rule for children.  Fortunately there are exceptions to this and Lalibela Private ...

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Law of Contracts – Part 23

Enforcing Your Contract: Homework – What To Do Before You Go Ahead. By Adv Louis Nel. (For a summary on this series see end of article). THE NEXT STEP I.E. STEP 4 IS TO CONSIDER WHO TO CONSULT (REFRESHER: STEP 1 WAS/HOW ...

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HUAWEI Launches Mate 9

Unveiled in Munich, Germany on November 3rd, Huawei Consumer Business Group presented two of the most anticipated devices of the year – the Huawei Mate 9 and the exclusive Porsche Design Huawei Mate 9. Building on Huawei’s success in delivering ...

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Global Tourist Arrivals Up 4%

According to the latest UNWTO World Tourism Barometer, international tourist arrivals worldwide grew by 4% between January and June 2016 compared to the same period last year. Destinations worldwide received 561 million international tourists (overnight visitors), 21 million more than ...

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Africa Tightens Business Visa Requirements

Some African countries are getting stricter in terms of their visa requirements. They often require not only a letter of invitation and an itinerary, but also proof of company registration, bank-account statements, tax-clearance certificates and a minimum bank balance. By Raylene ...

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Language Skills & Tourism

Tourism is the only sector that can alleviate the challenges of unemployment, but South Africans must learn as many international languages as possible, and that starts at school level. By Unathi Henama. I have noted before that tourism is the ...

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Top 6 Hospitality Degree Programmes

The hospitality industry is increasingly being pursued by job seekers due to the numerous opportunities presented by hotels, restaurants, resorts, casinos and theme parks among other related institutions. This article provides a brief summary of the most rewarding Hospitality Degree Programmes to improve your chances ...

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The Underestimated Value of Housekeeping

There are many factors that contribute to a guests’ enjoyable stay, however, one aspect that is often underestimated and overlooked is the housekeeping. By Paul Duverge. There are various departments in the workings of a hotel that greatly contribute to ...

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Law of Contracts – Part 22

Enforcing Your Contract: Homework – What To Do Before You Go Ahead. By Adv Louis Nel. (For a summary on this series see end of article). THE NEXT STEP I.E. STEP 3 IS TO CONSIDER THE IMPACT ON VARIOUS ASPECTS OF YOUR ...

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The Importance Of Online Reviews

Many tourists use online reviews to help them figure out where to stay, where to eat, or what to do while in town. This article provides tips and suggestions on how to manage Online Reviews to ensure greater customer satisfaction and repeat business. By Alexander ...

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Mercedes-Benz Vision Van

Unveiled at the IAA Commercial Vehicles 2016, Mercedes-Benz Vans shows a revolutionary van study for the urban environment with the Vision Van. The Vision Van evolved as part of the strategic future initiative adVANce. With adVANce, Mercedes-Benz Vans is developing ...

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Accessible Tourism Etiquette

How does one communicate with people with disabilities? What language should one use to write or talk about people with disabilities? What is the etiquette when meeting a blind person or a wheelchair user? How much can one expect of ...

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Linking the Tourism Chain

September is National Tourism Month in South Africa, and aims to celebrate the country’s tourism industry and the value it adds to the economy. In this article, I share my views on the importance and value of a well-run tourism ...

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Visas in Africa for African Travellers

Africa is increasingly moving towards achieving part of its African Union Agenda 2063, which envisions the abolishment of visa requirements for African citizens by 2018. By Josephine Wawira. The recent launch of the Pan-African Passport is a big milestone towards ...

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Call for IIPT Global Peace Park Nominations

An initiative of the International Institute for Peace Through Tourism (IIPT), in collaboration with the International Coalition of Tourism Partners (ICTP) and SKAL International, the IIPT Global Peace Parks Project aims to circle the earth with over 2,000 Peace Parks ...

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Enviro Rehab Project in Eastern Cape

A long-term project that aims to eradicate alien invasive plant species and re-introduce endemic flora is underway at Lalibela Private Game Reserve, located in the malaria-free Eastern Cape province of South Africa. By Des Langkilde. Following the sale of Lalibela ...

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War Against Alien Invasive Trees

The ‘big guns’ in the arsenal of alien invader trees are the Australian wattles (Acacia spp.), gum trees (Eucalyptus spp.), pines, poplars, weeping willows and mesquite. By 2010, these plants had spread over 16% of South Africa’s land area – ...

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Lalibela Lists on Africa GeoDirectory

Lalibela Private Game Reserve has listed on the Africa Adventure Travel GeoDirectory, along with listings for its 3 unique safari lodges; Lentaba, Mark’s Camp, and Tree Tops. These bring the total number of listings by category in the GeoDirectory Project ...

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Exploring Antigua Resorts

“Back can wait, but not belly” is a well-known Antiguan saying. Whether this refers to a massage before lunch I never found out, but luxury is very much on offer in the following four Leeward Islands resorts of Antigua and ...

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Law of Contracts – Part 21

Enforcing Your Contract: Homework – What To Do Before You Go Ahead. By Adv Louis Nel. SUMMARY In Part 1 (Aug 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. ...

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Marketing Platforms for Safari Businesses

With thousands of safari lodges located in national and private game reserves spread across Africa, inbound safari travel specialists are find it increasingly difficult to keep abreast of product and rate changes. Until now, that is! Mirada Travel Media has ...

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From Para to Dakar

This incredible story of how endurance motor cyclist Joey Evans overcame partial paralysis to enter the 2017 Dakar Rally is relevant to World Tourism Day on 27 September. But Joey needs your help to realise his dream – read on: ...

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City Bus of the Future

A Mercedes-Benz Future Bus with CityPilot has driven autonomously for the first time on a route of approximately 20 kilometres in Amsterdam. On a section of the longest bus rapid transit (BRT) line in Europe, the bus drives at speeds ...

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Cover Story August 2016

Our August edition front cover reflects the happy disposition of staff members at Lentaba Safari Lodge, located in the Lalibela Game Reserve in South Africa’s Eastern Cape province. A fitting image considering that South Africa celebrates National Women’s Day on ...

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Sale of Lalibela Heralds New Era

The recent sale of Lalibela Game Reserve, together with substantial parcels of land adjacent to Lalibela, is seen as a major vote of confidence in the Eastern Cape game lodge industry as a whole. By Vernon Wait. Land Acquisition Not ...

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6 of the Best Namibian Safari Lodges

This month’s Africa Adventure Travel GeoDirectory Project features six of Namibia’s finest safari properties. #1 Grootberg Lodge Grootberg Lodge is perched on the rim of the Etendeka Plateau in Namibia and stands sentinel over the Klip River Valley, where 12 ...

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Gorilla Safaris in Rwanda & Uganda

Another of this month’s Africa Adventure Travel GeoDirectory Project adventure tour operator listings is Rwanda Gorilla Safaris, and African Jungle Adventures in Uganda. For the ultimate nature based adventure, you can’t beat a face-to-face encounter with the world’s largest living ...

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Fresh beginnings on the Werf

As the ancient oaks put on a fresh coat of green leaves and the southeaster begins to blow away winter’s cobwebs, it can only mean one thing: spring has arrived at Spier! It’s fitting that during this season of fresh ...

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SATSA MIR August 2016

The data from Stats SA reflects the continued recovery in international arrivals.  The stabilisation of the Rand in recent weeks will slow growth slightly but is not expected to have a major negative impact.  By Martin Jansen van Vuuren of ...

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Tourism Business Index Q2 2016

Persisting tough trading conditions affecting tourism in Q2 2016. The Tourism Business Council of South Africa (TBCSA) reports that the persisting tough trading conditions in the South African economy are affecting businesses in the sector and have led to below ...

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The Business of Field Guiding

The tourism industry is one of the most demanding industries in the world. Basically you are doing everything you can to satisfy people’s expectations; people who have paid a lot of money and expect the best.  By Ben Coley. For ...

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Quantifying Sports Tourism

Sports Tourism is considered one of the largest and fastest-growing of all markets. According to the United Nations World Tourism Organisation (UNWTO), sports tourism contributed $600 billion to the global travel and tourism economy in 2014. By Des Langkilde. The ...

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Property Profile: Ibo Island Lodge

The award nominated and unique Ibo Island Lodge is the only luxury lodge on the island, and has been described as one of the most magical lodges in Africa. Located on a prime waterfront site, the lodge encompasses magnificent mansions ...

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Large Scale Retrenchments

Different routes for different challenges. Section 189A of the Labour Relations Act, No 66 of 1995 (LRA) enumerates the rules applicable in large scale retrenchments. By Kirsten Caddy and Aadil Patel. Employees who are retrenched in terms of a retrenchment ...

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Mapping South Africa’s Trails

Cape Town based travel company Drive South Africa has partnered with Google through the Google Street View camera loan program to capture 360-degree street view imagery of South Africa’s top wilderness, cultural and historic sites for Google Maps. By Jarred ...

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Vehicle Review: Ford Mustang GT

There is nothing that sounds quite like the grunt of Ford Mustang 5.0L V8. Although the models have changed over the years that sound has remained a hallmark. It’s probably not as loud as it’s predecessors but Ford has ensured ...

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Cover Story – July 2016

The July edition front cover features a pair of cheetah at Tintswalo Safari Lodge in the Manyeleti Game Reserve in Mpumalanga, South Africa. Classified as vulnerable by the International Union for Conservation of Nature (IUCN), the cheetah has suffered a ...

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World Luxury Restaurant Awards 2016 Results

The World Luxury Restaurant Awards is an established global organization that provides luxury restaurants with recognition for world-class service excellence provided to guests. Setting the basis for service industry standards around the world, the awards company prides itself on providing ...

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World Luxury Spa Awards 2016 Results

The World Luxury Spa Awards is an established global organization that provides luxury spas with recognition for world-class service excellence provided to guests. Setting the basis for service industry standards around the world, the awards company prides itself on providing ...

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TOMSA Domestic Campaign Launched

The Finders Keepers promotional campaign that aims to promote domestic tourism in South Africa was launched on Sunday 10 July. Read our pre-launch feature story on page 18 to 19 of the Tourism Tattler June edition here. Launched nationally in ...

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The Other Side of the Rhino War

A heart wrenching account of life as a Game Ranger’s daughter. This article details the fear and trials that the families of those who fight in the war against rhino poaching must face – and the devastating results of failure. ...

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Authentic Phuket

Tourism Tattler foreign correspondent, Adam Jacot de Boinod visited Phuket − a rainforested, mountainous island in the Andaman Sea − and reports on Thailand’s most popular beaches, high-end seaside resorts, spas and restaurants. On an island buzzing with tourists reminding ...

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Property Profile: Nuarro Lodge, Mozambique

Beautifully simple is the best way to describe Nuarro. This stunning property, located in northern Mozambique feels wonderfully off the grid. The owners have commendably tried to use local crafts and staff wherever possible to create this peaceful sanctuary on ...

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Law of Contracts – Part 20

Enforcing Your Contract: Homework – What To Do Before You Go Ahead. By Adv Louis Nel. SUMMARY In Part 1 (Aug 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. ...

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Tourism Safety in Kenya

The Kenya Tourism Federation Safety & Communication Centre (KTF-SCC) was established in 1998, and has since made significant contributions to the drop in reported tourist related incidents in the country. The SCC disseminates safety and security advice to tourists and ...

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Tourism Insurance – Part 7

Bandaged couple on a bench

Summary: Part 1 in this series covered an introduction to insurance, an outline on the EC Directive, the basics of risk management, and financial guarantees. Parts 2 and 3 looked at liability insurance, Part 4 continued the subject of liability ...

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Understanding Environmental Tourism – Part 3

Part 1 in this series covered environmental impacts, while Part 2 dealt with the environmental impacts of tourism from a global perspective. Part 3, deals with the environmental conservation aspect of tourism. Tourism and Environmental Conservation The tourism industry can contribute to ...

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