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Developing Africa’s Health Tourism Potential

Health Tourism can potentially provide a lucrative niche market to grow tourist numbers into Africa. However, reliable information and statistics on this sector from a local perspective are impossible to find. But this sad state of affairs is going to change ...

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Can South Africa Sustain Tourism Growth?

While South Africa’s 12.8% increase in the number of overnight tourists recorded during 2016 compared to those recorded during 2015 is laudable, further analysis of the data reveals there’s still significant work to be done to ensure long-term, sustainable and ...

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Taking Action Against Plastic

To kerb the disastrous environmental impact of plastics, a new report released by the World Economic Forum provides a tangible plan for the global plastics industry to take action across all types of plastic packaging. In just over half a ...

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Diabetes: Are You At Risk?

Early diagnosis of diabetes is important if complications are to be prevented or delayed. If you are over 35 and have any of the risk factors highlighted in this article, you should be tested every year. Who is at risk? ...

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The Impact of Pinterest on Copyright Laws

The traditional realm of copyright is being tested in a world where “liking”, “retweeting”, and “pinning” have become part of everyday life. By Leanne van Breda and Janet Mackenzie. Pinterest has made it easy for users to collect images and inspiration ...

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Law of Contracts – Part 27

The Role of Service Level Agreements. By Adv Louis Nel. (For a summary see end of article). Alternative Dispute Resolutions (Cont’d) I ended Part 26 of this series by stating that arbitration becomes the method of resolving a dispute if parties to the ...

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The Awesome Mazda CX-5 Akera AWD Auto

With kerb appeal to satisfy even the most sophisticated of motorists, one wouldn’t be surprised if this SUV’s ‘off-road’ abilities were somewhat limited. When Mazda gave Tourism Tattler an opportunity to review the CX-5 2.2L DE Akera AWD Auto – ...

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The Role of Tour Operators in Safari Bookings

Research suggests that travellers are changing their safari booking habits by making reservations directly on booking aggregators or directly via the safari lodge or game reserve’s website. So where does this trend leave Tour Operators? Is the traditional travel distribution ...

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Recording Wildlife Spotting Online

WildSpots.org wildlife spotters

  WildSpots.org is a free iOS and Android mobile application and website for recording the migration and distribution of individual animal, bird and insect species across southern Africa. Game reserves, wildlife conservancies, NGOs and tourists alike are invited to share ...

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The A-B-C’s of Reunion Island

Réunion Island is a mere 4-hour flight from Johannesburg on Air Austral and South African passport holders do not require visas for this tropical paradise which makes it the perfect destination! Located in the Indian Ocean, east of Madagascar and ...

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Exploring Sri Lanka from Tangle to Galle

Sri Lanka (formerly Ceylon) – an island south of India – is renown for its diverse landscape, ranging from rainforest and arid plains to highlands and sandy beaches. In this travel destination review, Tourism Tattler correspondent Adam Jacot de Boinod explores ...

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Tips on How to De-stress

The importance of making time for yourself throughout the year cannot be over emphasised. In this article, Diabetes South Africa looks at ways to de-stress your life. By Romy Toussaint. The first thing that comes to mind when you think ...

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The Old-school General Manager

John Cleese Faulty Towes

There’s been something fundamental missing in the last decade of hotel management: the unflashy, workaholic general managers, those who started their careers waiting tables, scrubbing kitchen counters and floors, climbing the ladder, slowly learning ALL of the necessary skills to ...

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Law of Contracts – Part 26

The Role of Service Level Agreements. By Adv Louis Nel. (For a summary on this series see end of article). Alternative Dispute Resolutions (Cont’d) As mentioned at the end of my article on standard terms and conditions last month (Part 25 – JAN ...

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Vehicle Review: Mazda2 Hazumi

Mazda2 Auto 1.5L DE

If you’re looking for a ‘not so little’ little car that packs a whole lot of punch, then the Mazda2 Hazumi Auto 1.5L DE is the car for you. By Tessa Buhrmann. I was pleasantly surprised at how spacious and luxurious ...

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New Year Message from UNWTO

Dear friends, I write to you as I begin my final year as UNWTO Secretary-General, a position I have been privileged to hold for almost seven years at an Agency I have been proud to serve for the past decade. ...

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SAA Museum Society

If cultural, heritage or nostalgia tourism are niche sectors that your business focusses on, then the South African Airways Museum Society (SAAMS) is definitely worth including in itineraries. Here’s why. By Des Langkilde. Conveniently positioned on a tract of land ...

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Good Service Seeds Future Tourism Growth

These days, travellers do not vote only with their feet when dissatisfied with the quality of service they receive. They also vote with their fingers, sharing stories of their experience with friends and posting messages on social media. By Brett ...

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Unpacking Star Grading

What exactly does the term “star graded” mean and what is the significance of such a rating for hoteliers and their guests? By Richard Bray. In a nutshell, the Tourism Grading Council of South Africa (TGCSA) has a set grading ...

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Hotel Study: Plans for Attracting Guests

Improving guest experience through technology spurs 74% of hotels and resorts to implement location-based technologies to tailor services. By Jeff Schmitz. Results of the recently released global Zebra Hospitality Vision Study – a body of research that analyses the hotel ...

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Law of Contracts – Part 25

The Role of Service Level Agreements By Adv Louis Nel. (For a summary on this series see end of article). Disputes: You Don’t Have To Go To Court! As suggested in my article on standard terms and conditions last month, ‘A further ...

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Promoting Domestic Tourism in South Africa

Through their support of Fikile Hlatshwayo’s book ‘Blacks Do Caravan’, South African Tourism aims to inspire families to travel. The book encourages South Africans to visit local destinations and to discover the therapeutic nature of camping along with the inherent ...

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Best Design Hotel in Africa & Middle East

South Africa, Stellenbosch; CAPE Winelands luxury small hotel destination Majeka House & Spa has scooped a coveted international award in recognition of their world class interior design. By Lise Manley. Already a recipient of a string of awards and accolades ...

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Botswana & Zimbabwe’s Iconic Safari Lodges

Africa Albida Tourism’s luxurious properties, located in two of Southern Africa’s iconic destinations – Victoria Falls, Zimbabwe, and Chobe, Botswana – are featured in this month’s Adventure Africa GeoDirectory. The properties encapsulate the very essence of Africa and provide the perfect ...

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Exploring the Cape Whale Coast

If unusual destinations and unique experiences are attributes that differentiate tour operator and travel agent success, then the Cape Whale Coast region of South Africa’s Western Cape province should be included as it possesses both in abundance. By Des Langkilde. ...

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SA Tourism Stats: Jan-Sep 2016

The data continues to indicate the recovery of international arrivals from 2015 as reflected in the growth in Stats SA foreign arrival data, growth in the rates of 5-star hotels and growth in the arrivals on international and regional flights. ...

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Market Access for SMEs

South African Tourism has partnered with the Southern African Tourism Services Association (SATSA) on a brand-new market access partnership to develop the Small & Medium Enterprise (SME) tourism sector whilst contributing towards transformation. By Hannelie du Toit. Based on the ...

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Quality Control in Events Management

This article reviews the steps needed to maintain consistent quality through project management principles that are the hallmark of successful events. By Beaulah du Toit. The classic project management triangle clearly indicates that failure or reduction of any one of ...

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The Metric That Can Impact Hotel Revenues

When most hoteliers consider their revenue management metrics, they most likely think about RevPAR, ADR and occupancy. Perhaps, they would also think about historical and current local demand. By Jean Francois Mourier. But for the majority of hoteliers, their property’s ...

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Night Shift, Employees and Transportation

When overtime and night work overlap, are employees entitled to transportation? By Fiona Leppan. Night shifts raise concerns, especially about the safety of employees and the transport available to employees who perform night work. Although section 17(2)(b) of the Basic ...

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Law of Contracts – Part 24

The Role of Service Level Agreements By Adv Louis Nel. (For a summary on this series see end of article). Service level agreements (‘SLA’) come in different guises and fulfil varied functions. The SLA is mainly uses in two ways – it ...

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Who is the South African Millennial?

Are today’s travellers really that different from their parents? What do we really know about the South African millennial traveller? Nicholas Barenblatt, of Protea Hotels by Marriott and African Pride Hotels, provides the answers. By Bonny Feldman. As distinct trends ...

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Vehicle Rental MOTY Award Winners

The South African Vehicle Rental and Leasing Association (SAVRALA) has announced Volkswagen as the Manufacturer of The Year (MOTY) in the car rental sector for the seventh consecutive year. The revered SAVRALA’s MOTY award recognises exceptional levels of service, new ...

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Tourism Business Index Q3

The Tourism Business Index for the third quarter of 2016 shows improved business performance, buoyed by a positive showing in South Africa’s accommodation sector. By Kagiso Mosue. The Tourism Business Council of South Africa (TBCSA) represents businesses operating in South ...

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Nearly One Billion Tourists Globally

Destinations around the world welcomed 956 million international tourists between January and September 2016. According to the latest UNWTO World Tourism Barometer, this is 34 million (4%) more than the same 2015 period. By Rut Gomez Sobrino. Demand for international ...

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Blood Lions & Wild Dogs

A coalition of three male lions was collared and released from their holding boma into the uMkhuze section of the South Africa’s first world heritage site, the iSimangaliso Wetland Park, late on the 18th of October 2016. By Debbie Cooper. ...

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Exploring St. Lucia

The best way to get a proper sense of St. Lucia, it seemed, was to work my way up the island by foot, road and boat. And spend nights at the islands’ supurb resorts along the way. By Adam Jacot ...

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Child Friendly Safaris

Many parents dream of taking their children on a once-in a-lifetime safari adventure holiday, but most South African Big-5 game reserves and lodges have a minimum age restriction rule for children.  Fortunately there are exceptions to this and Lalibela Private ...

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Law of Contracts – Part 23

Enforcing Your Contract: Homework – What To Do Before You Go Ahead. By Adv Louis Nel. (For a summary on this series see end of article). THE NEXT STEP I.E. STEP 4 IS TO CONSIDER WHO TO CONSULT (REFRESHER: STEP 1 WAS/HOW ...

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HUAWEI Launches Mate 9

Unveiled in Munich, Germany on November 3rd, Huawei Consumer Business Group presented two of the most anticipated devices of the year – the Huawei Mate 9 and the exclusive Porsche Design Huawei Mate 9. Building on Huawei’s success in delivering ...

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Global Tourist Arrivals Up 4%

According to the latest UNWTO World Tourism Barometer, international tourist arrivals worldwide grew by 4% between January and June 2016 compared to the same period last year. Destinations worldwide received 561 million international tourists (overnight visitors), 21 million more than ...

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Africa Tightens Business Visa Requirements

Some African countries are getting stricter in terms of their visa requirements. They often require not only a letter of invitation and an itinerary, but also proof of company registration, bank-account statements, tax-clearance certificates and a minimum bank balance. By Raylene ...

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Language Skills & Tourism

Tourism is the only sector that can alleviate the challenges of unemployment, but South Africans must learn as many international languages as possible, and that starts at school level. By Unathi Henama. I have noted before that tourism is the ...

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Top 6 Hospitality Degree Programmes

The hospitality industry is increasingly being pursued by job seekers due to the numerous opportunities presented by hotels, restaurants, resorts, casinos and theme parks among other related institutions. This article provides a brief summary of the most rewarding Hospitality Degree Programmes to improve your chances ...

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The Underestimated Value of Housekeeping

There are many factors that contribute to a guests’ enjoyable stay, however, one aspect that is often underestimated and overlooked is the housekeeping. By Paul Duverge. There are various departments in the workings of a hotel that greatly contribute to ...

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Law of Contracts – Part 22

Enforcing Your Contract: Homework – What To Do Before You Go Ahead. By Adv Louis Nel. (For a summary on this series see end of article). THE NEXT STEP I.E. STEP 3 IS TO CONSIDER THE IMPACT ON VARIOUS ASPECTS OF YOUR ...

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The Importance Of Online Reviews

Many tourists use online reviews to help them figure out where to stay, where to eat, or what to do while in town. This article provides tips and suggestions on how to manage Online Reviews to ensure greater customer satisfaction and repeat business. By Alexander ...

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Mercedes-Benz Vision Van

Unveiled at the IAA Commercial Vehicles 2016, Mercedes-Benz Vans shows a revolutionary van study for the urban environment with the Vision Van. The Vision Van evolved as part of the strategic future initiative adVANce. With adVANce, Mercedes-Benz Vans is developing ...

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Accessible Tourism Etiquette

How does one communicate with people with disabilities? What language should one use to write or talk about people with disabilities? What is the etiquette when meeting a blind person or a wheelchair user? How much can one expect of ...

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Linking the Tourism Chain

September is National Tourism Month in South Africa, and aims to celebrate the country’s tourism industry and the value it adds to the economy. In this article, I share my views on the importance and value of a well-run tourism ...

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