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Ford: A Shuttle Vehicle for all Reasons

Road Test: New Ford Tourneo Connect 1.6 EcoBoost Grand Titanium What requirements do Tour and Airport Shuttle Service Operators have for an ideal tour vehicle? In this article Des Langkilde finds out and matches these requirements to the Ford Tourneo ...

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Rwanda Gorilla Naming Ceremony

Tourists from Around the World Will Travel to Rwanda for the 11th Annual Kwita Izina, Themed “Conserving Now and For the Future” Kigali, Rwanda – On September 5th, 2015, the Rwanda Development Board will host the eleventh annual Kwita Izina ...

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Cover Story – August 2015

Adventure tourism is a sector of the travel industry that our August edition cover sponsor, SATIB Insurance Brokers have specialised in for many years. Obtaining tailor-made liability risk transfer cover for adventure operators is no easy task, considering the diversity ...

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10 Tips for Change

In this first part of an ongoing series of articles on office automation for Tour Operators, Linday de Heer provides useful advice and tips to help find your way when changing office procedures. “Change is the heartbeat of Growth” (Scottie ...

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SA Tourism Review Report

A panel of experts have reviewed how South African Tourism is responding to the dynamics of the national and international tourism sector and has made recommendations to guide its future strategic direction, writes Des Langkilde. The SA Tourism Review Committee ...

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Lilizela 2015 Finalists Announced

Congratulations to the Lilizela Tourism Award finalists. Their achievement represents recognition from both their clients, and the travel trade at large for their respective commitment to service excellence and innovation, which contributes to growing South Africa’s global destination competitiveness, writes ...

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Agritourism Tips for Tour Operators

Redberry Farm opened in 2000, and fifteen years down the line run a successful agritourism business alongside their commercial fruit production. In this article Sharon House provides a few tips for Tour Operators to arrange successful agri-tour groups. When is ...

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Table Mountain Aerial Cableway

The best views of Cape Town are seen from the top of Table Mountain, an official New7Wonder of Nature. The Cableway takes visitors to the summit of Table Mountain in less than 5 minutes, and the cable car’s rotating floor ...

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South Coast Tourism Cuisine

There’s more to the South Coast of KwaZulu-Natal in South Africa, than just the activities and attractions that I’ve reported on previously – there’s the food too, writes Des Langkilde. In the June edition I wrote about the activities that ...

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Skills Development Levy Refund

Did you know that South African registered businesses can get a portion of their Skills Development Levy (SDL) back each year? Charmaine Pratt explains how. What is Skills Development Levy (SDL)? SDL is a levy imposed by the South African ...

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VAT in the Tourism Industry

Value Added Tax (VAT) charged to clients in the Tourism Industry can be a mine field, writes Thomas Joubert. In the tourism industry, not only does one need to look at the costs of putting together the trip, where there ...

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Rhino Award Winners

The heroic actions of those that fight for the conservation of rhino were recently acknowledged, celebrated and rewarded at the 2015 Rhino Conservation Awards, writes Andrew Campbell of the Game Ranger’s Association of Africa. At the gala-dinner ceremony, held on ...

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Three Industries – One Event

The annual Sports and Events Tourism Exchange (SETE), now in its fifth year, is the only event of its kind in Southern Africa and provides a platform that brings together businesses from the Sports, Events and Tourism industries, writes Jacques ...

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Hospitality Profile: Mantis Collection

As Mantis strives to offer travellers the most exceptional properties and authentic experiences imaginable, the company is proud to introduce Bush Lodge on ‘Amakhala Game Reserve, who join Oceana Beach & Wildlife Reserve and Plettenberg Park Hotel & Spa in ...

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Waffling on about Waffles

My misconception of waffles being a mere base for sweet desserts has been dispelled since visiting the Waffle House in Ramsgate, South Africa, writes Des Langkilde Waffle: (noun) ‘A light crisp cake made of batter and baked in a waffle ...

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Law of Contracts – Part 13

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Adventure Tourism Growth

The latest edition of UNWTO‘s ‘Global Report on Adventure Tourism’ cites Visa Facilitation as one of the most important areas to adventure tourism growth for destinations, writes Des Langkilde. In the foreword to Volume nine of the UNWTO’s ‘Global Report ...

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Getting Started with Social Media

The social media bubble is expanding fast, with more interactive platforms coming online by the day. In this article, Tyne van der Merwe explains where to get started. All social media works off the same premise…they are interactive platforms, which ...

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Avitourism in South Africa

In this article Leon Marais of Lawson’s Birding, Wildlife & Custom Safaris Tours offers tips for Tour Operators and accommodation establishments who may want to attract the growing avitourism market to South Africa. While South Africa is firmly on the ...

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Cover Story – July

Our cover for July is dedicated to the National Arts Festival – a major tourist attraction, and an important event on the South African cultural calendar. It is also the biggest annual celebration of the arts on the African continent. ...

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2015 Lilizela Tourism Awards Judging

Earlier this year, South African Tourism invited members of the tourism industry to form part of the 2015 Lilizela Tourism Awards adjudication panel. This invitation was well-received, with the cream of the industry offering to do service on the Lilizela ...

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South African Tourism Sector in Crisis

The South African government’s ‘Unfriendly approach’ to the Visa regime is negatively impacting African and Overseas tourist arrivals to South Africa, and the tourism industry, reports Grant Thornton. South Africa’s Tourism sector is entering its first serious crisis stage as ...

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Managing Credit Card Fraud in Tourism

The tourism industry is a popular target for credit card fraud, according to a leading payment services provider – but there are ways to manage the risk, writes Elzaan Rohde. “Accommodation establishments like hotels, guesthouses and B&Bs are especially vulnerable ...

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South Coast Tourist Attractions

There’s a lot to keep anyone busy along the South Coast of KwaZulu-Natal, especially in terms of tourist attractions in South Africa that cater for families, writes Des Langkilde. Last month I wrote about the activities that I experienced during ...

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Conscious Conferencing

Spier Wine Farm in Stellenbosch coined the phrase ‘Conscious Conferencing’. Des Langkilde investigates this claim and finds it to be more than just a marketing ploy – it’s an historical commitment to environmentally and socially responsible practices. Following my Spier ...

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Law of Contracts – Part 12

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Language: USP or Barrier?

In the hospitality and tourism industry we all try to push our unique selling points (USP’s) and differentiate our products and services. Yet, how many have considered the edge language can have on the bottom line? asks Charlene Nieuwoudt. “Your ...

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Cover Story – June

The June edition of Tourism Tattler focuses on the $298 billion wedding industry, with an analysis of statistics, trends and budgets for the USA and South Africa, and a look at the Millennial generation – is the wedding industry ready ...

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Tours at Redberry Farm, Garden Route

Redberry Farm, a commercial strawberry grower located in the picturesque town of George along South Africa’s Garden Route, is unique as a family entertainment venue and popular tourist attraction, writes Sharon House. Opened in 2000, Redberry Farm has steadily grown ...

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KZN South Coast – Part 1: Activities

It’s been a while since I last visited the south coast of KwaZulu-Natal in South Africa. To say that I was impressed with the regions tourism attraction development would be an understatement, writes Des Langkilde. As a recreational scuba dive ...

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Interview with Private Safaris

Tourism Tattler met with Kuoni subsidiary Private Safaris CEO Frank Glettenberg for an interview during the 2015 Indaba Trade Show in Durban, writes Des Langkilde. Following my interview with Matthias Leisinger, Vice President of Corporate Responsibility at Kuoni Travel Holdings ...

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Health and Wealth for Tourism

SATIB is set to provide businesses and employees in the tourism and hospitality industry with a holistic, financial services offering ranging from short-term insurance for tourism operators to employee benefits, writes Neesa Moodley. With a solid 25 years’ experience in ...

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Weddings: Stats, Trends & Budgets

Is the global wedding industry, estimated to be worth $298 billion* on the rise or declining? The following statistics, trends and wedding budgets reveal some interesting facts. By Des Langkilde. Considering that the average marriage age in South Africa is ...

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SATSA 2015 Conference Registration Opens

The Southern Africa Tourism Services Association (SATSA) is looking forward to welcoming you to South Africa’s Eastern Cape province in August for our annual conference. The conference kicks off at Fancourt from 14h00 on Thursday 13th and finishes at 12h15 ...

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Homestays: the Dreamcatcher Story

The concept of experiential tourism or community based experiences, whereby visitors are offered opportunities to interact with local people in their homes and neighbourhoods, has come in from the cold in South Africa, writes Anthea Rossouw. Put another way, it ...

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Law of Contracts – Part 11

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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7 Tips to Improve your B2B Marketing

– Part 1 – There are literally hundreds of articles about how hotels can improve their marketing to potential guests, increase their ROI, and secure more customers. Unfortunately for vendors marketing their product or service to hotels, there is much ...

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Cover Story – May 2015

Our cover for May features Hotel Verde Cape Town – ‘Africa’s Greenest Hotel’ – for a while anyway. Because the hotel’s owner, Mario Delicio and his industrious team have just launched Verde Hotels – a hospitality solutions group that aims ...

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Interview with Kuoni Group

If you want your tourism product to be taken seriously, and considered for inclusion by one of the world’s largest B2B wholesalers and online providers of hotel accommodation and land services, you’d better take Responsible Tourism seriously, writes Des Langkilde. ...

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Market Intelligence Report – May 2015

Indications are that business tourism is growing. STR Global data indicate that hotel occupancies are stabilising while average room rates are continuing to improve. Business travellers are more likely to pay higher rates that leisure travellers. ACSA data is showing ...

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Tourism Performance Steady in Q1 2015

Amid calls for calm in various parts of the country, which have seen an upsurge of violence against foreign nationals, first quarter results of the TBCSA Tourism Business Index (“TBI”) show that business performance in the travel and tourism industry ...

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Call for China to Support Africa Conservation

Following Tourism Tattler’s article ‘Taking Responsible Tourism to China’ in the April edition, Dorria Watt follows up with the outcome on Deborah Calmeyer’s presentation to guests at the prestigious ‘Her Village International Forum’ in Beijing, China. So strong was the ...

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Seychelles Biggest Event a Success

For decades the Seychelles has seen activities and events being organized but never before has one event captured the imagination of the people of Seychelles and earned their support. The launch of the Carnaval International de Victoria five years ago ...

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Thrivability in Green Hotel Development

A recently launched hotel management company plans to expand its ‘Greenest Hotel’ concept across Africa, and backs-up its claim with some convincing facts and figures, writes Des Langkilde. I’ve always known the verb ‘thrive’ as meaning to prosper or flourish, ...

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Property Review: Hotel Verde Cape Town

The airport industrial area of Cape Town, South Africa is not an address which inspires images of ‘environmentally-friendly’ or ‘carbon neutral’, but Hotel Verde is both these things, writes Kirsten Bohle. Nestled amongst the parking lots of rental car companies ...

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Fostering a Sustainable Hospitality Industry

In celebrating Earth Day 2015, a local green cleaning product manufacturer encouraged the hospitality industry to adopt sustainable practices to safeguard the environment, its guests and its employees, writes Raynique Ducie. How many beds are there in the hospitality industry ...

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Reviving Hotel Legends

The KwaZulu-Natal South Coast is well remembered by many through their childhood memories of warm sunshine, sandy feet, family hotels, the charm of seaside resorts and the sound of seagulls calling for their souci, writes Nikki Tilley. Fast forward to ...

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Law of Contracts – Part 10

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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4 Myths Related to Guest Feedback

Here are four common myths that hoteliers believe about guest feedback and online reputation management, and the truth associated with those myths, writes RJ Friedlander. TripAdvisor’s recent TripBarometer Report showed that 60% of hoteliers surveyed were planning on investing more ...

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Pros & Cons of Booking Restrictions

In this article Jean Francois Mourier outlines the most common hotel booking restrictions and when they are and aren’t useful for increasing bookings and revenue. Every hotelier has used a restriction in their pricing strategy at one time or another. ...

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Must Have Apps When Travelling

Business can increase with feature-rich applications that drive interest and engagement, writes Grant Theis of www.ttrumpet.com Today we live in an era of engagement and as customers look to immerse themselves in brands and businesses, feature-rich applications that provide content ...

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Cover Story – April 2015

Our April cover depicts the restored Slave Bell at Spier Wine Farm, which was built by Van der Byl in 1825. Spier is one of the oldest wine farms in South Africa with a recorded history dating back to 1692. ...

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Venue Review – Spier

It’s been a while since I’ve visited the Spier Wine Farm in Stellenbosch, South Africa. To say that I’m impressed with the farm’s conference facilities would be an under statement, writes Des Langkilde. Due to travel commitments at the time, ...

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Tourism Expert Honoured

The African Travel and Tourism Association (Atta) recently awarded Colin Bell an Honorary Lifetime Membership of the association for his outstanding contribution to the African tourism industry. Atta CEO Nigel Vere Nicoll commented: ‘We are delighted that Colin Bell, co-founder ...

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South Coast Swings Major Awards

South Coast Tourism and its members are doing something right – in March alone, members and the tourism body itself were recognized on two different platforms for levels of excellence and in the past six months, no less than 14 ...

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SA Tourism Stats – April

Statistics South Africa have finally released tourism arrivals stats for 2014, which clearly show the impact of Ebola and the Visa Regulations on the emerging markets. Note that Statistics South Africa has stopped counting people transiting through South Africa as ...

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The Business of Conservation

This article is extracted from a lecture presented by Paul Tudor Jones II, at the University of Glasgow’s Bute Hall in November 2014. In his lecture titled ‘The Business of Conservation’ Mr Jones addressed the role of philanthropy as a ...

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SA Hotel industry must embrace technology

South African hotels, like their global peers, must expedite the adoption of technology to meet customer-led demand, according to a new report from Grant Thornton, writes Lianne Osterberger. Internationally the hotel industry has lagged behind other sectors in adopting technology ...

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Law of Contracts – Part 9

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Taking Responsible Tourism to China

Deborah Calmeyer is a woman on a mission. She is the first South African businesswoman to speak at the prestigious ‘Her Village International Forum’ in Beijing, China and she will be taking Africa’s responsible tourism message to over 200 million ...

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10 Digital Tips for Travel Consultants

In this article, digital marketing specialist Priya Unger shares insights into what digital marketing is, how it works and what online tools are available for independent travel consultants (ITC), writes Rian Bornman. Being an Independent Travel Consultant (ITC) can be ...

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Zen Guide Training

Field guiding stalwart, Grant Hine stepped down as the CEO of the Field Guides Association of Southern Africa (FGASA) after 14 years and has launched his own specialised guiding programme, which he has aptly termed ‘Zen’ Guiding. By Des Langkilde. ...

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Cover Story – March 2015

Operating a successful tourism enterprise is like fitting the pieces of a jigsaw puzzle together without a reference – you only get to see part of the bigger picture as each of the pieces fall into place. As an analogy, ...

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How to Keep Tour Itineraries Current

booking operator with screens in air

For most tour operators and travel agents, checking inventory rates and booking availability for their clients’ itineraries is a time consuming and frustrating task. But it doesn’t need to be – there are online solutions to integrate the process. By ...

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SA Tourism Stats – March

The latest South African Hotel Stats for the full 2014 year, shows that hotel occupancies stabilised and room rates continued to improve, resulting in Average Room Occupancy (ARO) of 62.5%, with an Average Room Rate (ARR) of R1,019 and Revenue ...

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Through a Tourist’s Eyes

The other evening, a tennis partner asked me what my likes and dislikes are when on holiday. Here’s how I answered, writes Justin Mackrory, CEO for UGU South Coast Tourism. To begin with, even if one is in a questionable ...

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Big Data for Hoteliers

The Next Frontier in Revenue Management Big Data seems to have been the buzzword in most industries for the last five years. But unlike many other industries that have integrated Big Data as a key component of their operations, the ...

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Law of Contracts – Part 8

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the areas of risk ...

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10 Tech Trends in SA travel

There are over 1,000 independent travel consultants (ITCs) in South Africa, and this number will grow significantly in coming years. This article focuses on the top 10 technology trends that are set to influence travel in South Africa during 2015 ...

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Accessible Tourism For All

In the spirit of mainstreaming disability issues, the United Nations World Tourism Organisation’s (UNWTO) General Assembly adopted a Resolution entitled “Accessible Tourism for All”. The following article outlines the resolution as adopted in 2005 to serve as a guideline for ...

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Accessible Tourism Manual

In the context of the trilateral agreement between UNWTO, ONCE and ENAT, an update of the 2005 UNWTO Recommendations on “Accessible Tourism for All” (see page 20 in the Tourism Tattler March 2015 magazine edition) was approved by the UNWTO ...

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Cover Story Feb 2015

February is the month of romance and our cover image, taken at Grootbos Private Nature Reserve in South Africa, reflects the serenity of nature with the privacy afforded by 5-star hospitality – an ideal combination for Valentines Day celebrations. In ...

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Shark Research on the Whale Coast

Whale Coast Conservation’s innovative public participation programme, asks holiday-makers and students to collect shark egg cases found along the Cape Whale Coast beaches and rocky coastline to assist in research, writes Des Langkilde. While visiting the Cape Whale Coast region ...

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Exploring the Six Senses of Grootbos

Sunset view from Grootbos Private Nature Reserve with location map

In South Africa, there are ample hospitality establishments who provide 5-star accommodation combined with matching cuisine, but very few who excel in catering to all 6 experiential senses, namely sight, smell, taste, touch, hear and spirit. Grootbos Private Nature Reserve ...

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Risk in Tourism – Part 7

In Part 1 (page 36 – Tourism Tattler August 2014), Louis the Lawyer categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, ...

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Trends to Boost Hotel Marketing

At the beginning of every year, many experts offer their list of industry forecasts for the year ahead. In the hotel industry in particular, most prediction articles neglect to mention how hoteliers should actually implement these trends at their properties. ...

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Tourism Challenges – Part 2

Last month, Dr. Peter Tarlow explored some of the challenges that lie ahead for the world of tourism in 2015.  Among the issues that we looked at were the question of security, health, issues of policing a few of the ...

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How to Apply Responsible Tourism Practices

The benefits derived from responsible tourism practices are well documented, but in practice the implementation of these principles can be a nightmare for the uninitiated. In this article Des Langkilde looks at how Responsible Tourism practices can be implemented. Being ...

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