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Super-rich Tourism in Africa

A recent study by New World Wealth titled ‘Millionaire Tourism in Africa’, says that around 43,000 multi-millionaires visited Africa in the 12 months to September 2015. South Africa was the most popular African destination for the super-rich, with roughly 11,000 ...

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Tour Operators Oppose Traffic Officer Bribery

SATSA and KLT have taken steps to reduce inappropriate fines levied against tourists and tour operators by traffic officers in the South African province of Mpumalanga, writes Anne Briggs. Last year, the Southern Africa Tourism Services Association (SATSA) Mpumalanga Chapter ...

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ASEAN Tourism Forum 2016

The ASEAN (Association of South-East Asian Nations) Tourism Forum will be taking place in Manila, Philippines from 18 to 25 January 2016, writes Des Langkilde According the World Travel & Tourism Council’s latest report on the Philippines (The Economic Impact ...

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Law of Contracts – Part 17

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Tourism Insurance Part 1

Bandaged couple on a bench

We all know that insurance is an essential component of risk management that requires an annual review to adjust to changes in the commercial circumstances and legal environment in which we operate. What we may need reminding of are the ...

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Seychelles Carnival 2016

The Seychelles Tourism Board has confirmed the dates of the 2016 edition of the island’s Carnaval International de Victoria, the event set to continue to bring together the different cultures and people from around the world to one place. Dubbed ...

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Vulture Saving Initiative Takes Flight

VulPro is proud to announce the launch of a funding partnership with UK based The Hawking Centre, writes Kerri Wolter. Support for VulPro’s work is hugely needed and much appreciated. The Hawking Centre’s belief in our mission means the world ...

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ATA’s 40th Annual World Congress

I’ve attended travel trade conferences aplenty over the years, but ATA’s World Congress has set the bar in terms of programme content and quality speakers, writes Des Langkilde. The Africa Travel Association (ATA) 40th Annual World Congress held in Nairobi, ...

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The Fall and Rise of Tintswalo Atlantic

Tintswalo Atlantic was razed to the ground in March 2015 following a wildfire that blazed its way across the Cape Peninsula. Just three days shy of their eight-month rebuild deadline Tintswalo Atlantic re-opened to the public. This story shows what ...

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Law of Contracts – Part 16

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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2015 SAVRALA Motor Manufacturer Award

Celebrating its 20th year, the SAVRALA 2015 Manufacturer of the Year (MOTY) was revealed during a gala award ceremony at the Hilton Hotel in Sandton on 23 October. Incredibly, for six consecutive years, Volkswagen South Africa (VW) took the accolade ...

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How to Support Responsible Travel in Africa

Tour operators play a major role in influencing responsible travel through the holiday packages they design and offer to clients. Your business can support responsible travel in Africa by promoting Fair Trade Tourism certified tourism products and by packaging and ...

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Three Ways to Shorten Your Sales Cycle

Every company’s ultimate goal is financial success (a.k.a. profitability) but many find it difficult to maintain, especially when their product or service has a lengthy sales cycle, writes Jennifer Nagy. Here are three ways that a B2B business can shorten ...

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Eskom Carnage On Vultures Continues

The recent discovery of another 4 Cape vultures found electrocuted by the Eskom distribution network in the Eastern Cape, should ring alarm bells for the environmental management division of Eskom, writes Kerri Wolter. The South African Electricity Supply Commission (Eskom) ...

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Law of Contracts – Part 15

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Thunderstorm Season

As summer approaches the Southern Hemisphere it is important to listen for storm warnings. Weather conditions change rapidly and thunderstorms are especially prevalent at this time of the year, writes Andre du Toit. Objects struck by lightning experience heat and ...

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Cover Story – October 2015

As we enter the fourth and final business quarter for 2015, South Africa’s tourism industry continues to ‘Inspire new ways’ – a slogan that has taken on new meaning as the local tourism sector attempts to overcome the serious crises ...

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Cango Wildlife Ranch Review

Having been invited to review Cango Wildlife Ranch I arrived at the venue, located just outside of Oudtshoorn on the road to Cango Caves in South Africa’s Western Cape province, with some trepidation as I’d heard that they provide ‘cub ...

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Economic Volatility & Tourism in SA

South Africa’s current economic volatility offers opportunities for tourism growth and job creation, but government must pave the way by removing obstacles that inhibit growth and the country’s competitiveness as a destination, writes Unathi Sonwabile Henama. Charles Dickens in his ...

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Making Tourism Work

Rail tourism has potential for growth in South Africa, but Is government an asset or liability to this sector, asks Prof Melville Saayman. I had the wonderful opportunity to experience one of South Africa’s luxury trains, the Blue Train, and ...

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Business Enterprise Solutions for BEE Codes

The Tourism Enterprise Partnership (TEP) has entrenched its reputation as the forerunner in tourism small business development with the launch of its unique Enterprise and Supplier Development Solutions (ESDS) programme to assist corporates in this sector meet the new amended ...

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The Mark of a Good Holiday

Fair Trade Tourism is a leading South African non-profit organisation promoting responsible tourism development. It grows awareness about responsible tourism to travellers, assists tourism businesses to operate more sustainably and facilitates a globally recognised certification programme, the first in Africa, ...

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Elephant-friendly Tourism Pledge Appeal

World Animal Protection are appealing to the travel trade to show their commitment to elephant-firendly tourism by signing a pledge. The appalling cruelty inflicted upon Asian elephants used for tourist rides and shows is now spreading throughout southern Africa, reveals ...

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World Luxury Hotel Awards

Every year the world’s finest hotels are assessed and critiqued to sift out the very best of the best in their offerings of exclusive world-class accommodation, writes Michelle Snyman. The World Luxury Hotel Awards are responsible for rewarding these legends ...

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Future of the Commonwealth Games

This year’s Sports & Events Tourism Exchange (SETE) conference, which takes place from 28 to 29 October 2015 in Tshwane, will again focus on the need for the Industry to support Durban in its preparations over the next seven years ...

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Restaurant Review: Balata

The Balata Restaurant in the Fairway Hotel is reputed to offer the best cuisine that the Johannesburg hospitality industry has to offer. Marjorie Dean finds out if its reputation meets her discerning expectation. Winter evenings in Johannesburg don’t really tempt ...

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Property Profile: De Hoek Country Hotel

Operated by Mantis, De Hoek Country Hotel is a luxury 5-star boutique hotel located in Magaliesburg , Gauteng South Africa, an hour out of Johannesburg and Pretoria, and surrounded by the Magalies river, mature trees and delightful birdlife. The original ...

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8 Changing Trends in Leisure Tourism

Image: Oceana Beach and Wildlife Reserve, South Africa courtesy of Mantis Group What are the latest trends in work time management and how can tourism professionals take advantage of the growth in leisure time? Dr. Peter E. Tarlow provides the ...

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Cover Story September 2015

With September being Tourism Month in South Africa (and World Tourism Day on 27 September) it is appropriate that our cover sponsor, Fancourt is featured in this edition. Commemorating its 21st birthday this year (1994-2015), Fancourt has definitely come of ...

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Welcome to Africa Travel Association

Tourism Tattler is proud to announce its appointment as an official media partner to the Africa Travel Association (ATA). “We see our collaboration with Tourism Tattler as a platform through which to speak with one voice as collective travel trade ...

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10 Tips on Tour Quoting

Hands on laptop keyboard

It’s no longer acceptable for tour package quotations to take hours or days to compile. It’s time for tour operators to automate their business processes in order to survive in this technology driven era of tourism. By Linday de Heer. ...

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Vultures and Aviation

Vultures are listed as endangered and VulPro are appealing to pilots to respect Africa’s vultures and their habitat. Even one lost egg or chick is one vulture too many, writes Kerri Wolter. Vultures evoke strong emotions from many different individuals ...

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Venue Review: Fancourt, South Africa

When it comes to South African venues that are capable of hosting the entire spectrum of MICE events to 5-star standards, Fancourt certainly delivers beyond expectation, writes Des Langkilde. Fancourt, located just 7km from George Airport in South Africa’s Western ...

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Viability of Golf Estates in Africa

Golf Tourism generates R29.2 billion and creates 50 000 jobs in South Africa. The overall worth across Africa is estimated to be R58.4 billion, writes Jacques Maritz. “There are 54 million golfers worldwide of which 25% will definitely take golf ...

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Hospitality Profile: Mantis Hotels

Mantis Hotels, EcoEscapes & Lifestyle Resorts offers travellers exceptional properties and authentic experiences across the globe. From beach, bush and city hospitality and spa’s, to experience packages like no other – Mantis has it all – and more. Mantis is ...

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Property Review: Gooderson Monks Cowl

Adventure into the Drakensberg at Gooderson Monks Cowl Golf Resort There’s nothing quite like an adrenaline rush against the backdrop of the breath taking Drakensberg and the 260,000 hectare Ukhahlamba Drakensberg Park World Heritage site and Mdedelo wilderness area, writes ...

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Law of Contracts – Part 14

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Branding Africa

Recently the United Nations World Tourism Organisation (UNWTO) Regional Conference on Enhancing Brand Africa and Fostering Tourism Development was hosted in Accra, Ghana to discuss branding Africa. Velma Corcoran reports on the outcome. I joined delegates from across the continent, ...

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Mercedes-Benz V-Class: Large as Life

Mercedes-Benz is redefining the Multi-Purpose Vehicle (MPV) segment with the new V-Class. As the youngest and largest member of the passenger car family from Mercedes-Benz, the V-Class sets new benchmarks in its segment with its design and host of innovations. ...

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Ford: A Shuttle Vehicle for all Reasons

Road Test: New Ford Tourneo Connect 1.6 EcoBoost Grand Titanium What requirements do Tour and Airport Shuttle Service Operators have for an ideal tour vehicle? In this article Des Langkilde finds out and matches these requirements to the Ford Tourneo ...

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Rwanda Gorilla Naming Ceremony

Tourists from Around the World Will Travel to Rwanda for the 11th Annual Kwita Izina, Themed “Conserving Now and For the Future” Kigali, Rwanda – On September 5th, 2015, the Rwanda Development Board will host the eleventh annual Kwita Izina ...

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Cover Story – August 2015

Adventure tourism is a sector of the travel industry that our August edition cover sponsor, SATIB Insurance Brokers have specialised in for many years. Obtaining tailor-made liability risk transfer cover for adventure operators is no easy task, considering the diversity ...

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10 Tips for Change

In this first part of an ongoing series of articles on office automation for Tour Operators, Linday de Heer provides useful advice and tips to help find your way when changing office procedures. “Change is the heartbeat of Growth” (Scottie ...

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SA Tourism Review Report

A panel of experts have reviewed how South African Tourism is responding to the dynamics of the national and international tourism sector and has made recommendations to guide its future strategic direction, writes Des Langkilde. The SA Tourism Review Committee ...

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Lilizela 2015 Finalists Announced

Congratulations to the Lilizela Tourism Award finalists. Their achievement represents recognition from both their clients, and the travel trade at large for their respective commitment to service excellence and innovation, which contributes to growing South Africa’s global destination competitiveness, writes ...

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Agritourism Tips for Tour Operators

Redberry Farm opened in 2000, and fifteen years down the line run a successful agritourism business alongside their commercial fruit production. In this article Sharon House provides a few tips for Tour Operators to arrange successful agri-tour groups. When is ...

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Table Mountain Aerial Cableway

The best views of Cape Town are seen from the top of Table Mountain, an official New7Wonder of Nature. The Cableway takes visitors to the summit of Table Mountain in less than 5 minutes, and the cable car’s rotating floor ...

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South Coast Tourism Cuisine

There’s more to the South Coast of KwaZulu-Natal in South Africa, than just the activities and attractions that I’ve reported on previously – there’s the food too, writes Des Langkilde. In the June edition I wrote about the activities that ...

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Skills Development Levy Refund

Did you know that South African registered businesses can get a portion of their Skills Development Levy (SDL) back each year? Charmaine Pratt explains how. What is Skills Development Levy (SDL)? SDL is a levy imposed by the South African ...

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VAT in the Tourism Industry

Value Added Tax (VAT) charged to clients in the Tourism Industry can be a mine field, writes Thomas Joubert. In the tourism industry, not only does one need to look at the costs of putting together the trip, where there ...

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Rhino Award Winners

The heroic actions of those that fight for the conservation of rhino were recently acknowledged, celebrated and rewarded at the 2015 Rhino Conservation Awards, writes Andrew Campbell of the Game Ranger’s Association of Africa. At the gala-dinner ceremony, held on ...

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Three Industries – One Event

The annual Sports and Events Tourism Exchange (SETE), now in its fifth year, is the only event of its kind in Southern Africa and provides a platform that brings together businesses from the Sports, Events and Tourism industries, writes Jacques ...

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Hospitality Profile: Mantis Collection

As Mantis strives to offer travellers the most exceptional properties and authentic experiences imaginable, the company is proud to introduce Bush Lodge on ‘Amakhala Game Reserve, who join Oceana Beach & Wildlife Reserve and Plettenberg Park Hotel & Spa in ...

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Waffling on about Waffles

My misconception of waffles being a mere base for sweet desserts has been dispelled since visiting the Waffle House in Ramsgate, South Africa, writes Des Langkilde Waffle: (noun) ‘A light crisp cake made of batter and baked in a waffle ...

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Law of Contracts – Part 13

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Adventure Tourism Growth

The latest edition of UNWTO‘s ‘Global Report on Adventure Tourism’ cites Visa Facilitation as one of the most important areas to adventure tourism growth for destinations, writes Des Langkilde. In the foreword to Volume nine of the UNWTO’s ‘Global Report ...

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Getting Started with Social Media

The social media bubble is expanding fast, with more interactive platforms coming online by the day. In this article, Tyne van der Merwe explains where to get started. All social media works off the same premise…they are interactive platforms, which ...

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Avitourism in South Africa

In this article Leon Marais of Lawson’s Birding, Wildlife & Custom Safaris Tours offers tips for Tour Operators and accommodation establishments who may want to attract the growing avitourism market to South Africa. While South Africa is firmly on the ...

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Cover Story – July

Our cover for July is dedicated to the National Arts Festival – a major tourist attraction, and an important event on the South African cultural calendar. It is also the biggest annual celebration of the arts on the African continent. ...

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2015 Lilizela Tourism Awards Judging

Earlier this year, South African Tourism invited members of the tourism industry to form part of the 2015 Lilizela Tourism Awards adjudication panel. This invitation was well-received, with the cream of the industry offering to do service on the Lilizela ...

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South African Tourism Sector in Crisis

The South African government’s ‘Unfriendly approach’ to the Visa regime is negatively impacting African and Overseas tourist arrivals to South Africa, and the tourism industry, reports Grant Thornton. South Africa’s Tourism sector is entering its first serious crisis stage as ...

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Managing Credit Card Fraud in Tourism

The tourism industry is a popular target for credit card fraud, according to a leading payment services provider – but there are ways to manage the risk, writes Elzaan Rohde. “Accommodation establishments like hotels, guesthouses and B&Bs are especially vulnerable ...

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South Coast Tourist Attractions

There’s a lot to keep anyone busy along the South Coast of KwaZulu-Natal, especially in terms of tourist attractions in South Africa that cater for families, writes Des Langkilde. Last month I wrote about the activities that I experienced during ...

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Conscious Conferencing

Spier Wine Farm in Stellenbosch coined the phrase ‘Conscious Conferencing’. Des Langkilde investigates this claim and finds it to be more than just a marketing ploy – it’s an historical commitment to environmentally and socially responsible practices. Following my Spier ...

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Law of Contracts – Part 12

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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Language: USP or Barrier?

In the hospitality and tourism industry we all try to push our unique selling points (USP’s) and differentiate our products and services. Yet, how many have considered the edge language can have on the bottom line? asks Charlene Nieuwoudt. “Your ...

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Cover Story – June

The June edition of Tourism Tattler focuses on the $298 billion wedding industry, with an analysis of statistics, trends and budgets for the USA and South Africa, and a look at the Millennial generation – is the wedding industry ready ...

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Tours at Redberry Farm, Garden Route

Redberry Farm, a commercial strawberry grower located in the picturesque town of George along South Africa’s Garden Route, is unique as a family entertainment venue and popular tourist attraction, writes Sharon House. Opened in 2000, Redberry Farm has steadily grown ...

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KZN South Coast – Part 1: Activities

It’s been a while since I last visited the south coast of KwaZulu-Natal in South Africa. To say that I was impressed with the regions tourism attraction development would be an understatement, writes Des Langkilde. As a recreational scuba dive ...

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Interview with Private Safaris

Tourism Tattler met with Kuoni subsidiary Private Safaris CEO Frank Glettenberg for an interview during the 2015 Indaba Trade Show in Durban, writes Des Langkilde. Following my interview with Matthias Leisinger, Vice President of Corporate Responsibility at Kuoni Travel Holdings ...

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Health and Wealth for Tourism

SATIB is set to provide businesses and employees in the tourism and hospitality industry with a holistic, financial services offering ranging from short-term insurance for tourism operators to employee benefits, writes Neesa Moodley. With a solid 25 years’ experience in ...

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Weddings: Stats, Trends & Budgets

Is the global wedding industry, estimated to be worth $298 billion* on the rise or declining? The following statistics, trends and wedding budgets reveal some interesting facts. By Des Langkilde. Considering that the average marriage age in South Africa is ...

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SATSA 2015 Conference Registration Opens

The Southern Africa Tourism Services Association (SATSA) is looking forward to welcoming you to South Africa’s Eastern Cape province in August for our annual conference. The conference kicks off at Fancourt from 14h00 on Thursday 13th and finishes at 12h15 ...

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Homestays: the Dreamcatcher Story

The concept of experiential tourism or community based experiences, whereby visitors are offered opportunities to interact with local people in their homes and neighbourhoods, has come in from the cold in South Africa, writes Anthea Rossouw. Put another way, it ...

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Law of Contracts – Part 11

In Part 1 (August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. In this series, I deal with the risk profile of each, i.e. broadly speaking the areas of ...

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