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How to Apply Responsible Tourism Practices

The benefits derived from responsible tourism practices are well documented, but in practice the implementation of these principles can be a nightmare for the uninitiated. In this article Des Langkilde looks at how Responsible Tourism practices can be implemented. Being ...

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Crisis Management in Tourism

When crisis strikes, there’s often little warning. In the blink of an eye, an incident such as a road accident, hijacking, kidnap, rape, assault, snake bite or life threatening illness inflicted upon your guests could thrust your business into chaos, ...

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Cover Story – January 2015

A prosperous New Year to Tourism Tattler’s readers. To me, the new year provides a new chapter in life waiting to be travelled and written. New destinations to be discovered, questions to be asked, and answers to be gleaned. But ...

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SA’s clean audit not good enough

The financial management of South Africa’s government departments and local municipal departments, while showing slight improvement, is still simply not good enough. By Tourism Tattler contributor Trevor Neethling. December 2014’s release of the Auditor General’s PFMA report for the 2013 ...

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2015 – Year of the Rhino?

Unofficially, the national statistic for rhino poaching deaths in South Africa during 2014 is 1173 – will 2015 be any better? By Tourism Tattler contributors, Trevor & Susan Barrett. Even the official statistic of 1020 poached rhino (as at 20 ...

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KZN South Coast – 2015 and Beyond

A New Year message to the travel trade from Ugu South Coast Tourism CEO, Justin Mackrory. A busy year, cramped with challenges overcome, new initiatives and exciting opportunities setting the path going forward in 2015. As with any business, and ...

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Educators Debate Challenges in Africa

The Private Hotel School’s Dr. Deborah Johnson recently participated in the 32nd annual EuroCHRIE (International Council for Tourism and Hospitality Educators) conference held in Dubai and hosted by The Emirates Academy of Hospitality Management. By Tourism Tattler contributor, Charlene Nieuwoudt. ...

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IIPT Symposium in South Africa

The International Institute for Peace through Tourism (IIPT) is convening a World Symposium on Sustainable and Peaceful Communities and Nations through Tourism, Culture and Sport to be held at Emperors Palace, Johannesburg, from the 16th to the 19th of February ...

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Why Deep Discounting Doesn’t Work

Hotels that participate in last-minute discount deals might not make the best business decision – no matter whether it is done to raise awareness or as a way to boost occupancy. By Tourism Tattler contributor, Jean Francois Mourier. Black Friday ...

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Risk In Tourism – Part 6

THE LAW OF CONTRACTS In Part 1 (page 36 – August 2014), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, ...

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Cover Story – December 2014

Summer has arrived in southern Africa, and December heralds the start of the peak summer holiday season. Our front cover for this edition aptly portrays the long awaited lure of sand, sea and sun – an image that has no ...

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Open Skies under attack

The US Open Skies policy and resultant market liberalization agreements entered into with governments around the world are under attack by some airlines that seek to frustrate foreign carrier new entry. To maintain Open Skies and robust competition, the Business ...

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Rhino Orphanage Raffles for Funds

The Thula Thula Rhino Orphanage is a refuge in KwaZulu-Natal, South Africa where orphaned rhino from poaching are welcomed and cared for, writes Des Langkilde. Buy a Raffle Ticket for a Weekend at Thula Thula To raise funds for the ...

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Ireland – The Cliffs of Moher

Beauty and natural wonders come as no surprise to Africans, however standing 214 meters at the highest point and stretching for eight kilometers along the Atlantic coast of Ireland are the Cliffs of Moher, which leave any visitor breathless. One ...

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Greening your Tourism Business

The tourism industry is often subjected to fads and fashions, and businesses struggle to keep up with these rapidly changing requirements – often for naught, because customers quickly move on to the next craze. But environmental friendliness is a trend ...

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Risk in Tourism – Part 5

Credit & Credit Cards In Part 1 (page 36 – August issue), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, ...

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How the right venue can elevate your brand

Selecting the right venue for a conference, an event, or an exhibition is important for building, maintaining and protecting the image and brand of the host organisation, writes Nicole Turner. “The venue says something about how organisations view themselves – ...

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Successful year for KZN Conventions

The Durban KwaZulu-Natal Convention Bureau (DBN KZN CB) has facilitated the hosting of 15 events in the Province between January to November 2014. This is a vast improvement against the average of 10 events per annum hosted in the Province ...

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Second Maasai Olympics – Kenya

Four thousand young Maasai warriors and their elder “fathers,” have banded together to take lion killing out of their culture and replace it with competitive sports, writes Caroline Graham. The Maasai Olympics 2014 will be held on 13 December 2014 ...

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Cover Story – November 2014

This edition of Tourism Tattler is dedicated to the Tourism Grading Council of South Africa (TGCSA). The TGCSA was established in the year 2000, and operates as a business unit of South African Tourism. Over the past 14 years, the ...

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TGCSA Launches Basket of Benefits

Having your hospitality establishment graded now means more than a few stars – it also provides access to a range of meaningful benefits. Tourism Tattler (TT) spoke to Thembi Kunene, Chief Quality Assurance Officer at the Tourism Grading Council of ...

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Planning your year-end function

As the end of the year is around the corner and planning a year-end function forms part of wrapping up another year, Quintin Wiehahn Managing Director of The Menlyn Boutique Hotel shares some tips on planning the perfect year-end function. ...

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Southern Africa: Island hopping at its best

The Southern Africa region consists of 15 countries, including Madagascar; Mauritius, Seychelles and Tanzania – perfect island hopping destinations. By Kwakye Donkor. The Southern Africa region consists of 15 countries, namely, Angola, Botswana, the Democratic Republic of Congo (DRC), Lesotho, ...

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South African Tourism: Voted SA’s Best

CONGRATULATIONS to the following South African tourism establishments who have been awarded the prestigious 2014 Lilizela Tourism Awards trophy and certificate in acknowledgement of Service Excellence. These images have been extracted from the November 2014 edition of the Tourism Tatter ...

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Money & Payment

In Part 1 (page 36 – August issue), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the ...

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Cover Story October

With October being synonymous with beer, primarily due to the Oktoberfest, which is celebrated not just in Munich, Germany but worldwide, we thought it appropriate to dedicate this edition to the world’s favourite tipple (after water and tea). Beer is ...

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The Wonderful World of Beer

The SAB World of Beer is a sophisticated event and conference venue in Johannesburg’s trendy Newtown area. Since opening its doors nearly 20 years ago, it has become one of the country’s top attractions for foreigners and locals alike, and ...

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Open Skies for Africa

“The potential for growth in tourism will not be realised unless we open the skies in Africa.” Gillian Saunders – Grant Thornton. The liberalisation of Africa’s skies could spark significant growth in the tourism industry. Projections indicate that liberalisation between ...

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Event Review – Greyville Exhibition and Events

Tourism Tattler joined over 500 media, hospitality, corporate and government event organiser representatives at Durban’s Greyville Racecourse on Thursday 18 September, to discover what the Greyville Exhibition and Events Company has to offer the travel trade. By Tourism Tattler Director, ...

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How to Brew your own Craft Beer

Guests appreciate the unique aspects provided by their hospitality host, so why not try brewing your own craft beer. Brew master Dean Langkilde shows Tourism Tattler how. GETTING STARTED You have two options here: buy the beer kit, which provides ...

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Customers & Risk

In Part 1 (page 36 – August issue), I categorised risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the ...

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Tourism Growth Key for SA and Car Rentals

South African tourism, exceeding over 10 million arrivals last year and its growing GDP contribution which now exceeds 9%, has demonstrated sustained growth well above the global industry norm. Reflecting further on the extent of this performance, one is reminded ...

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Business Insurance for SMME’s

Entrepreneurs need insurance cover at affordable premiums, but they also need access to other factors that contribute to business success, such as access to finance, training, mentorship and market access. By Paula Bester. The Tourism Enterprise Partnership (TEP) and Sky ...

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Property Review: Wild Clover Farm

The likelihood of finding a four-leaf clover in nature is 1 in 10 000, and according to Irish superstition, brings the finder good luck. Tourism Tattler found both when visiting this unique hospitality establishment located in Stellenbosch, along Cape Town’s ...

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PART 2 – People

In Part 1 (page 36 – August issue), I labeled risk into five categories, namely; 1. PEOPLE, 2. MONEY, 3. LAW, 4. SERVICE and 5. ECOLOGY. I will be dealing with the risk profile of each, i.e. broadly speaking the ...

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PART 3 − Incident Management

In Part 1 of this three part series, I wrote about the ‘Big 5’ preventative measures in managing risk. Part 2 dealt with the fine print of insurance policies – aka policy wording and in this article I conclude the ...

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Ford Expands Commercial Vehicle Range

With the recent introduction of the all-new Ford Transit into the South African and Sub-Sahara African markets, Ford Motor Company of Southern Africa (FMCSA) is continuing its plan to expand its commercial vehicle presence on the African continent. The Ford ...

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Cover Story – September 2014

September is Tourism Month, and our front cover portrait of Nelson Mandela, by digital artist *Guy Whitby, reflects the technological evolution from an analog to a digital age – a transformation that ‘Madiba’ himself lived through. In the words of ...

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Art in the Seychelles

Seychelles is renown as a ‘melting pot of cultures’ but there’s also a rich tapestry of artistic creativity scattered about this Indian Ocean paradise that attracts an eclectic mix of artists and sculptors who can best be described as bohemian. ...

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Tourism Business Performance Down

South Africa’s tourism business performance dipped in the second quarter of this year, according to the latest TBCSA FNB Tourism Business Index (TBI). By Kagiso Mosue. The report shows a score of 94.7 across April, May and June, indicating performance ...

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Access to Finance

A critical factor in SMME development Entrepreneurs need access to finance, but they also need access to other factors that contribute to business success, such as training, mentorship and market access. By Paula Bester. When an entrepreneur speaks of the ...

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What is Tax Season?

One often hears the term ‘tax season’ bandied about, which sends shivers down the spines of many. But are there circumstances in which a sole proprietor does not have to submit a tax return at all? By Kevin Watson. Typically ...

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Trade in Rhino Horn Debate

The August 2014 edition of the Tourism Tattler magazine features 5 pages of in-depth articles on the rising debate in South Africa over the trade in rhino horn and how best to conserve the species from extinction. To read these ...

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World Heritage Sites List for Africa

The importance of World Heritage sites in Africa cannot be underestimated. World Heritage sites belong to all the peoples of the world, irrespective of the territory on which they are located. A UNESCO World Heritage listing ensures that the natural ...

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Botswana’s Okavango Delta

Botswana’s Okavango Delta became the 1000th site inscribed on the United Nations Educational, Scientific and Cultural Organisation (UNESCO) World Heritage List on 22 June. This significant listing increases Africa’s protected resources to 89 properties. By Des Langkilde. The Okavango was ...

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Property Review: Entabeni Safari Conservancy

A Legend(ary) Cultural Conglomeration Tourism Tattler correspondent, Renate de Villiers visited Entabeni Safari Conservancy in South Africa’s Limpopo province to discover what developments have taken place under the portfolio management of Legend Lodges, Hotels and Resorts. All over the world ...

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Risk in Tourism: Part 1

Part 1 of this new series on Risk in Tourism looks at the first of five risk categories from a legal perspective. By Adv. Louis Nel. The Concept of Risk “A ship is always safe at the shore – but ...

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The Fine Print

In Part 1 of this three part series, I wrote about the importance of building a culture of ownership and looked at the ‘Big 5’ preventative measures in managing risk. In part 2, I will deal with the fine print ...

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Cover Story – August 2014

The August issue of Tourism Tattler represents the 50th edition that I’ve published since taking over the media title back in 2007 (in fact, the founding of Tourism Tattler as a B2B travel trade media title by SATSA goes back ...

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Cover Story – July 2014

The private sector of South Africa’s travel trade needs a kick up its collective backside. I know I’m generalising here, but the industry seems to be suffering from a terminal case of apathy. There are exceptions of course, but I ...

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South Africa’s Great White Sharks

For the adventurous traveller, there is no greater adrenaline rush than interacting with a great white shark in its own territory. In South Africa, both tourists and locals are privileged to have access to great white sharks in abundance − ...

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Inflections in English

The rise of the information age has made the need for writing clear, concise English more important than ever, particularly in the travel industry. This first part in a series of monthly articles, extracted from DailyWritingTips.com, is about that − ...

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How To Create Brand Ambassadors

A strong brand is important to every organisation – especially tourism. Simply put, your brand is your promise to your customer. It tells them what they can expect, and it differentiates the holiday experience you offer from your competitors. By ...

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Voluntourism: Keeping it Sustainable

In the last few decades volunteer tourism has become a phenomenon; up to 10 million participating and generating up to £1.3 billion revenues in a year. By Nancy Gard McGehee. Some motivated by altruism, some for more selfish reasons but ...

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Cover Story – June

Our front cover for this edition features the luxurious Kempinski Seychelles Resort (read our Property Review on pages 22 – 25). Hoteliers since 1897, Kempinski has travelled the world in search of the most fascinating destinations without forgetting the finest ...

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Winning Comment for May

Congratulations to Elisa Galgut. Elisa’s comment has been chosen as the prize winner for May 2014. Her prize of a Dietz Monarch D10 Hurricane Lantern will be delivered with the compliments of Livingstones Supply Co – Suppliers of the Finest ...

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SA Tourism Numbers Reach Record High

South Africa welcomed a total of 9,616,964 tourists in 2013, up from the 9,188,368 tourists that visited South Africa in 2012. Tourist arrivals to South Africa in 2013 showed positive growth from all regions. The latest release from Statistics South ...

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Interest in SA shoots up by 250%

South African destinations are attracting more interest, according to a recent TripAdvisor traffic study, which found views of South African destinations listed on the site grew over 250% from 2012 to 2013. The results confirm the recent findings of TripAdvisor’s ...

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9 Essential Skills for Entrepreneurs

Operating a successful tourism business requires certain skills. Test your own proficiency against these nine skill sets. By Thys Buitendag CA (SA). Being an entrepreneur is a demanding but mostly rewarding job. In a large corporate environment there are probably ...

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RETOSA Feature: Namibia

Since a visitor would find it hard-pressed to visit all the sand dunes and intriguing sites of each of the countries in Southern Africa, we will focus this article on Namibia, with mention of its neighbors South Africa, Botswana, and ...

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Is Online Ticketing Safe?

Online ticketing in South Africa is a growing industry as more and more people, across the generational divide, move towards purchasing tickets via the web. But what are online ticketing companies doing to ensure consumers are protected from online fraud? ...

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Tourism Exchange to Promote Africa

The Sports & Events Tourism Exchange (SETE) aims to promote Africa to the World by positioning Africa as a sports and events tourism destination. By Myra Rego. SETE further aims to encourage collaboration between the sports, events and tourism industries ...

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Property Review – Kempinski Seychelles

If a 6-star grading exists for accommodation establishments in the Seychelles, that would be my rating for this superb resort. From the friendly and efficient attention of staff on check-in to the luxurious room amenities, wide ranging facilities and ample ...

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Youth Tourism Trends

students lying on lawn with heads together

STAY (Safe Travel Accommodation for Youth) WYSE Association, the global trade body for the youth travel accommodation sector, has launched its seventh annual survey on youth travel accommodation trends. By Laura Daly. The new industry report is based on a ...

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Visa Limitations for South Africans

In the world of fast-paced, global travel, the last thing you want is visa hassles ruining your clients opportunity to take advantage of a special travel offer at short notice. In this article, Mwangi Githahu and Simon Lewis take an ...

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Trade Welcomes New Minister of Tourism

The Southern African Tourism Services Association (SATSA) extends its heartfelt congratulations on behalf of the inbound tourism industry to the new Minister of Tourism, Derek Hanekom. Furthermore the organisation welcomes the re-appointment of Deputy Minister Thokozile Xasa who has shown ...

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CACH Accused of Harming Conservation

Is the Campaign Against Canned Hunting (CACH) a threat to conservation? – You decide! Three large NGO’s dominate the SA conservation landscape. WWF, EWT, and WESSA (Wildlife and Environmental Society of SA.) All three are pro-hunting, and lobby for the ...

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Open Invitation To The Travel Industry

Tourism Tattler supports the following Open Invitational letter initiated by Chris Mercer and Bev Pervan of the Campaign Against Canned Hunting (CACH) and urges readers to support this initiative. The Code of Practice suggestion noted in the five point plan is ...

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May Cover Story

Adventure tourism is a sector of the travel industry that our May edition cover sponsor, SATIB Insurance Brokers have specialised in for many years. Obtaining tailor-made liability risk transfer cover for adventure operators is no easy task, considering the diversity ...

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POPI Part 12 – SPAM

In the May edition of Tourism Tattler we deal with how the Protection Of Personal Information Act (POPI) addresses SPAM (section 69) i.e. approaching a data subject via electronic communication or mail for the purposes of for the purposes of ...

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