Cape Town, 11 February 2020 – Taj Cape Town has announced the appointment of Melissa Herman as Director of Rooms.
Melissa brings a richness of integrity and passion to Taj Cape Town. Her key responsibility is to oversee all Front Desk and Housekeeping Operations within Taj Cape Town, she will ensure that standards and quality are maintained and that guests are able to experience memorable moments at every touchpoint.
“I am thrilled to have been given this opportunity to work with Taj Cape Town. I love being able to build positive environments for both guests and staff, to keep motivational levels high and have succession plans for career goals and targets through coaching and training,” says Melissa.
General Manager of Taj Cape Town, Mark Wernich says: “We welcome Melissa to our family and we are looking forward to drawing upon her passion and confidence in guest experience and customer service as well as her role in developing skill sets, identifying talent and honing their skills.”
About Taj: Established in 1903, Taj is Indian Hotels Company Limited’s (IHCL) iconic brand for the world’s most discerning travellers seeking authentic experiences in luxury. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The portfolio comprises hotels across the globe including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal.