JOHANNESBURG, South Africa, 16 December 2018 – Following yesterday’s freak hail storm in the North West Province that saw damage to the Sun City property, forcing guests to abandon their rooms due to flooding, South African Tourism (SA Tourism) management have been in touch with their Sun International counterparts at the Sun City resort.
“Following our discussion with Sun City Resort Management, they have informed us that they have the situation under control and are working around the clock to assess and repair the damage caused by the hail storm,” explained Sisa Ntshona, CEO of SA Tourism.
“Sun City is a favourite for many local and international visitors and with the assurance from management that things will return back to normal, we would still encourage visitors to make Sun City a part of their itinerary.”
The resort’s emergency plans kicked in yesterday following the destruction caused by the hail storm.
Affected guests were relocated to alternative accommodation establishments while some decided to go back home.
“Unforeseen incidents such as this test the fortitude of South Africa’s hospitality professionals,” said Darryl Erasmus, SA Tourism’s Chief Quality Assurance Officer.
“As long-standing graded members of the Tourism Grading Council of South Africa, we are confident that the team of professionals at one of South Africa’s world-famous resorts, will continue to deliver world-class service to its patrons as they recover from this unfortunate incident.”
The resort has been re-opened and hotel guests and day visitors are able to make use of the Valley of Waves and Sun Central.
Resort Management has made a request to all guests with upcoming bookings at the resort’s Soho and Cabanas hotels to check with the hotel’s reservation desk before travelling to Sun City through the following contact numbers: +27 14 557 5110 or +27 14 557 1580.
This video clip from Mzanzi Moments captures the severity of the hail storm which resulted in substantial damage to hotel rooms, vehicles and other buildings at Sun City.
“Sun City management would like to thank guests for their understanding and patience under these trying conditions,” Sun International said.
“We would also like to pay special tribute to our staff for the extraordinary effort they have made, and are continuing to make, to get Sun City back to full operational efficiency. Their effort has been outstanding”.