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Tag Archives: good service

Good Service Seeds Future Tourism Growth

These days, travellers do not vote only with their feet when dissatisfied with the quality of service they receive. They also vote with their fingers, sharing stories of their experience with friends and posting messages on social media. By Brett ...

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What do customers expect?

Customer Expectations

Do you know what your customers want? It might sound absurd, but it’s a legitimate question and one that we often try to avoid due to the complexity thereof. Not one customer expects exactly the same and not one establishment offers exactly the same. If ...

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