There’s been huge reaction to the introduction of the Consumer Protection Act (CPA) in the tourism industry and we have seen this particularly in the B&B and guesthouse sector. Is the news as bad as we’ve been led to believe? asks Dave Jack.
Certainly many experts on the CPA have been giving lectures and going into individual clauses which have terrified their listeners. Perhaps I’m guilty of over-simplifying the Act, but I think there are a couple of basic things we need to remember.