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Tag Archives: online reputation

How NOT to handle a Social Media Complaint

Some life lessons, no matter how painful, are too valuable not to recount. A rather amazing exchange between a disgruntled customer and a restaurant owner erupted in a volcanic swap of ignominious Facebook posts. The tenor of the social media ...

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Cape Town Hotels No.1 for Online Reputation

Cape Town’s hotels are rated tops for their online reputation, according to a new report issued by PwC. The city’s hotels take the number one spot for their service, location and value. Johannesburg comes in third behind Vilnius, with Edinburgh ...

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