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Tag Archives: hotel

Hazel the hotel dog, an Instagram hit

Home* Suite Hotels, caused a few tails wagging at the mention of their plans to adopt a resident dog at the opening of their first hotel in Bristol Road, Rosebank, last year. Honouring that promise, the hotel recently welcomed a ...

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Housekeepers Critical for Hotel Guest Experience and Safety

Hotel housekeeper knocking on room door

The most important curator for hotel brands is not the concierge, reception or hotel manager – it’s the housekeepers. Housekeeping is the single most important factor behind guest experience and safety, brand image and even the operational costs of any ...

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Marriott Opens First Hotel In Cape Town

AC Hotel Cape Town Waterfront

CAPE TOWN, South Africa, 12 September 2018 – 188 room AC Hotel Cape Town Waterfront celebrates the brand’s European soul and Spanish roots with classic modern design. AC Hotels by Marriott, Marriott International’s European-inspired lifestyle brand, today announced the opening ...

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PMR Hospitality Partners Announces Global Merger with Valor Hospitality Partners

CAPE TOWN, South Africa, 27 September 2018 – PMR Hospitality Partners, a South African-based award-winning full-service hospitality management and advisory company, is delighted to announce its merger with Valor Hospitality Partners, which was formed by Euan McGlashan and Steve Cesinger, ...

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Amateur Hour: Hotel & Resort Fees

After you’ve been in the hospitality industry for as many years as I have (more than 30 years… how time flies when you’re having fun!), you get used to seeing human error manifest in so many truly unfortunate instances: from ...

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HVS Launches THINC Africa 2018

Cape Town, July 2018 – Industry experts and corporate executives are gearing up for one of Africa’s most insightful tourism, hotel investment and networking conferences, THINC Africa 2018, which will take place from 5-6 September 2018 at the Century City ...

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Winchester Mansions Refurbishes Bedrooms

Winchester Mansions has announced the commencement of a modern refurbishment of its 76 bedrooms which includes family and loft-style rooms, as well as various suites. The hotel – owned by Mrs Wainford, and well known for its rich history and iconic ...

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Hotel Innovations Assist Cape Town Water Crisis

In a bid to save water, the Federated Hospitality Association of South Africa’s (FEDHASA) Cape region is encouraging their members, and the Cape Town hotel industry at large, to find new and innovative ways to save water. In this article, ...

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Property Review: City Lodge Hotel V&A Waterfront

If you’re checking into the City Lodge Hotel Victoria And Alfred Waterfront, ask for a room on the 1st floor as these have balconies from which you can truly appreciate the views across the Roggebaai Canal precinct towards the City ...

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BON Hotels sign 12th hotel in Nigeria

BON Hotels announced the signing of its 12th hotel in Nigeria, further increasing the company’s presence and footprint in West Africa and making the group the largest hotel management company in Nigeria, with additional opportunities still in play. Together with ...

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South Africa Must Develop African Hotel GMs

South Africa isn’t doing enough to ensure that the hospitality and hotel industry is attractive to people as a long-term and sustainable career. Guy Stehlik, CEO and founder of BON Hotels and Director of BON Hotels International West Africa, speaking ...

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Partnership to Enhance Travel Data for Hoteliers

When it comes to forecasting hotel booking behaviours in order to maximise revenue strategy, more data is better than less. This is according to IDeaS Revenue Solutions and nSight Travel Intelligence who have teamed up to offer hoteliers a new experience ...

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Unpacking Star Grading

What exactly does the term “star graded” mean and what is the significance of such a rating for hoteliers and their guests? By Richard Bray. In a nutshell, the Tourism Grading Council of South Africa (TGCSA) has a set grading ...

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Five Steps to a Successful Towel & Linen Reuse Scheme

Hotel approaches to towel and linen sustainability vary considerably. Here are five simple steps to getting it right. By Jeremy Smith. 1: Use The Most Environmentally Friendly Materials Possible W Hotels in North America have launched a new range of ...

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Hotel Study: Plans for Attracting Guests

Improving guest experience through technology spurs 74% of hotels and resorts to implement location-based technologies to tailor services. By Jeff Schmitz. Results of the recently released global Zebra Hospitality Vision Study – a body of research that analyses the hotel ...

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Argentina Exempts VAT on Hotel Stays

VAT on hotel stays for non-resident tourists to Argentina can be refunded as from 02 January 2017. This levels the playing field for Argentina to compete against other South American countries who exempt VAT for inbound tourist hotel stays. “Last Friday the ...

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Tsogo Sun Wins Four Global Website Awards

Since launching less than a year ago, the Tsogo Sun website – tsogosun.com – has won four global website awards for excellence in a highly competitive sector – establishing it as one of the best hotel websites in the world. ...

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Newly renovated Garden Court Polokwane delights business and leisure guests

The Garden Court Polokwane, strategically situated in the heart of Limpopo Province’s capital city, recently completed a renovation project which enhanced the entire property – providing business and leisure guests with more comfort and versatility. In the midst of South ...

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The Underestimated Value of Housekeeping

There are many factors that contribute to a guests’ enjoyable stay, however, one aspect that is often underestimated and overlooked is the housekeeping. By Paul Duverge. There are various departments in the workings of a hotel that greatly contribute to ...

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Property Profile: Ibo Island Lodge

The award nominated and unique Ibo Island Lodge is the only luxury lodge on the island, and has been described as one of the most magical lodges in Africa. Located on a prime waterfront site, the lodge encompasses magnificent mansions ...

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Tsogo Sun Invests at Sabi River Sun Hotel

Tsogo Sun, the leading hotels, gaming and entertainment company in South Africa, continually focuses on the renovation and renewal of their properties to maintain the high standard which is synonymous with visiting a Tsogo Sun property. To this end, Tsogo ...

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Hotel Chain Growth in Africa

The number of planned hotel chain rooms in Africa has soared to 64,000 in 365 hotels, up almost 30% on the previous year, according to new figures from the annual W Hospitality Group Hotel Chain Development Pipeline Survey. The increase ...

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New look for Garden Court Marine Parade

Tsogo Sun’s iconic Durban hotel – Garden Court Marine Parade – celebrated its 30th year anniversary in grand style last night (1 October) following a R110-million refurbishment project. Leading tourism stakeholders and government officials including eThekwini Mayor, Councillor James Nxumalo, ...

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New Legacy For Tourism in Zimbabwe

African Sun and Legacy Hospitality today signed an agreement to co-operate in the development of Tourism in Zimbabwe. The agreement provides for the management, refurbishment and expansion of five of African Sun’s strategic assets. Bart Dorrestein, Chairman of the Legacy ...

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Property Profile: Oceana Beach and Wildlife Reserve

Oceana Beach and Wildlife Reserve is a luxurious haven in South Africa’s Eastern Cape, and the only combined ocean and game reserve in Southern Africa. The resort forms part of Mantis Collection’s ultimate Garden Route journey. A short drive from ...

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Cape Town Hotels No.1 for Online Reputation

Cape Town’s hotels are rated tops for their online reputation, according to a new report issued by PwC. The city’s hotels take the number one spot for their service, location and value. Johannesburg comes in third behind Vilnius, with Edinburgh ...

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Reviving Hotel Legends

The KwaZulu-Natal South Coast is well remembered by many through their childhood memories of warm sunshine, sandy feet, family hotels, the charm of seaside resorts and the sound of seagulls calling for their souci, writes Nikki Tilley. Fast forward to ...

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4 Myths Related to Guest Feedback

Here are four common myths that hoteliers believe about guest feedback and online reputation management, and the truth associated with those myths, writes RJ Friedlander. TripAdvisor’s recent TripBarometer Report showed that 60% of hoteliers surveyed were planning on investing more ...

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Pros & Cons of Booking Restrictions

In this article Jean Francois Mourier outlines the most common hotel booking restrictions and when they are and aren’t useful for increasing bookings and revenue. Every hotelier has used a restriction in their pricing strategy at one time or another. ...

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Mantis Collection welcomes new GM

The Mantis Team is delighted to welcome Deu-Donne Alberts as the new General Manager at Plettenberg Park Hotel & Spa; Deu- Donner brings exceptional knowledge and passion to the table and with a substantial background in the hospitality industry, making ...

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New Appointments for Capital Hotel Group

THE Capital Hotel Group has appointed four new general managers to its flagships hotels (from left to right in image): 1. Christine Liebenberg has been appointed the new GM for The Capital Empire. Christine has more than 20 years experience ...

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Why Deep Discounting Doesn’t Work

Hotels that participate in last-minute discount deals might not make the best business decision – no matter whether it is done to raise awareness or as a way to boost occupancy. By Tourism Tattler contributor, Jean Francois Mourier. Black Friday ...

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Blue Marlin Hotel Revamp Complete

The Blue Marlin Hotel (Blue Marlin) in Scottburgh on KwaZulu-Natal‘s (KZN) South Coast is back on South Africa’s tourist radar. In April 2013, Dream Vacation Club entered into a partnership with the owners and took over the management of the ...

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New GM for Protea Hotel Fire & Ice! Menlyn

Protea Hotels 2012 General Manager of the Year and current Protea Hotel Fire & Ice! Cape Town Number One Johan Cronjé will lead the TEAM at what will be Pretoria’s new hotspot when the 178-room Protea Hotel Fire & Ice! ...

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Identify Hotel Guests with Google Glass

What if the hotel check-in staff during your next trip knew who you were before you said a single word? By Samantha Shankman. That’s what Itesso, a cloud-native hospitality tech provider, hopes to create with its new Google Glass-assisted check-in ...

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New GM at Southern Sun Hemingways

Hospitality and gaming industry stalwart, Madeleine Roux, has taken the helm as the new General Manager at Southern Sun Hemingways in East London. Roux has over 16 years experience in the fast-paced and exciting hospitality and gaming sector, having worked ...

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