Home / Author Archives: Irvine Bartlett

Author Archives: Irvine Bartlett

Unlocking a New Era of Tourism Marketing

Mobile phone with key

Cape Town, 30 April 2019 – Destination Marketing Organisations (DMOs) are facing similar opportunities and challenges that either inhibit or enable travel to and around the African continent. A cohesive and economically viable approach is necessary to address this, navigating ...

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Evolving the Destination – a World Travel Mandate

Cape Town, 10 April 2019 – Static destination marketing strategies lead to diminishing tourism returns – that’s the position of Cape Town Tourism at World Travel Market Africa (WTM-Africa), 2019. The organisation is highlighting what can be done to ensure ...

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Marriott Bonvoy Celebrates New Travel Program

Chef spooning sauce onto plates of food

From on-course to on the braai – Marriott Bonvoy celebrates new travel program with special member-only experiences in South Africa. Marriott International is celebrating its newly unveiled travel program Marriott Bonvoy, with thoughtfully curated, member-only experiences in South Africa. Built ...

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Bistronomy is the New Gastronomy

Teriyaki salmon poke bowl

When the Parisian restaurant scene first coined the term ‘bistronomy’, it was in response to the question: “How does one combine the casual atmosphere of a bistro with an expert gastronomic experience?” 15 on Orange Hotel, Autograph Collection in Cape ...

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Protea Hotel by Marriott Durbanville Refurbishment

Protea Hotel by Marriott Durbanville exterior and pool

Cape Town, 26 March 2019 – A modern, fresh refurbishment has taken place at the Protea Hotel by Marriott Durbanville, Cape Town, to create an appealing atmosphere for guests. The reception area, lounge and breakfast buffet areas have all had ...

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Spot the Ed! A new form of tourism

Musician Ed Sheeran

Cape Town, 26 March 2019 – Musician Ed Sheeran is coming to the Mother City. Perhaps a new form of tourism is developing in a game we could call “Spot the Ed”. A game involving guessing where he’ll turn up ...

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The Right to Explore the Cape

Avukile Mabombo at a coffee shop

In a former age in South Africa, locals were boxed in, unable to explore their own country, limited to pockets of land within cities and rural areas. This, quite rightly, has changed, opening the curtain on a wealth of activities ...

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Cape Town Selected for Study on Global Destinations

Cape Town, South Africa, was selected as one of 15 top global destinations to be chosen as ideal subjects for a case study by the United Nations World Tourism Organisation (UNWTO) and the World Tourism Cities Federation (WTCF), demonstrating the ...

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Cape Town takes the lead in transforming the tourism landscape – ITB Berlin

Cape Town, South Africa is addressing tourism challenges on all fronts to ensure that this world-class destination continues to build on its reputation to attract visitors all year round. Four initiatives being driven simultaneously by Cape Town Tourism are actively ...

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Sleepy West Coast? Think Again!

Protea and fynbos with sea in background

South Africa’s West Coast has long had a reputation as a winding stretch of land linking quaint fishing villages and rolling hills of… well, not much at all. Recently, however, the region has experienced a remarkable renaissance that’s attracting visitors ...

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Four Common Hospitality Customer Service Mistakes

Profile image of Wynand Smit

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that’s from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break. By Wynand Smit. The service you offer ...

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Cape Town Calls For Nowhere Better Campaign Support

Cape Town Nowhere Better campaign

The Nowhere Better Campaign was launched in October 2018, as a collaboration between the tourism industry and government. This was in reaction to the barrage of negative messaging received throughout 2018, which had a negative impact on Cape Town’s destination ...

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Manchester United and Marriott Announce Partnership

Manchester United football team on field

DUBAI, United Arab Emirates, 21 February 2019 – Marriott International and Manchester United today announced a multi-year marketing partnership, giving the 120 million members of the Marriott Bonvoy travel programme exclusive opportunities for once-in-a-lifetime Manchester United football experiences – including ...

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#SONA2019: Budget Speech Reflections

piles of coins

Following an encouraging SONA from President Ramaphosa, the 2019 Budget Speech is where the rubber hits the road for those of us in the tourism sector. By Enver Duminy. The reality is that South Africans are adapting how they travel ...

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South Africa – A bucket list destination for plant lovers

Cape Town was recently named the world’s 5th most instagrammable destination in the world by international travel media group Big 7 and has for the last four years been named as one of the most beautiful cities on the globe. ...

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Cape Town’s tourism figures indicate steady recovery

Cape Town, South Africa, 23 January 2019 – Figures released by Cape Town’s big attractions, Cape Town International Airport and STR’s Destination Report indicate mixed performance for December 2018.   The second half of the year has shown that the ...

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Leading industry figures take the helm at Cape Town Tourism

The Cape Town Tourism (CTT) Board of Directors is pleased to announce the appointment of Ms Julie-May Ellingson and Ms Wahida Parker as Chairperson and Vice-Chairperson, respectively. Ms Ellingson is Chief Executive Officer of the Cape Town International Convention Centre ...

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The evolving role of the DMO in optimising tourism opportunities

From the dawn of democracy in South Africa, we’ve had the pleasure of welcoming swathes of visitors from across the globe. Some came to see the remarkable country that Nelson Mandela did so much to promote, some came simply as ...

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Travel in style with Protea Hotels by Marriott

Protea Hotels by Marriott has partnered with MLT Vehicle Hire Company in Cape Town to upgrade its fleet of vehicles and provide guests with world-class transport options during their stay at any of the Protea hotels in the area. “This ...

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Protea Hotels by Marriott to open its second hotel in Ghana

New 200-room hotel to open near international airport in 2019 is the first in the capital, Accra. Protea Hotels by Marriott, part of Marriott International,Inc. (NASDAQ: MAR), announced the signing of Protea Hotel by Marriott Accra, Kotoka Airport, the brand’s second ...

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Event tourism boosts high season arrivals in Cape Town

The ever-popular Cape Town Rugby Sevens kicks off the weekend of December 8 and 9 2018, coinciding with Cruise Ship Season and the start of the summer holidays for many locals. After a turbulent year, the tourism industry is looking ...

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Cape Town welcomes visitors with open arms

Cape Town Heritage Day

Cape Town, South Africa, is a city renowned for its attractions, such as Table Mountain, the 7th Natural Wonder of the World; two UNESCO World Heritage sites, Robben Island and the Cape Floral Kingdom; and the V&A Waterfront, the most ...

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Seamless experiences – a global trend goes local

Travel’s latest trends have been announced at World Travel Market London, with South African businesses being mentioned at the trade show for their role in innovation within the sector. By Danny Bryer. According to the Euromonitor Megatrends Report 2019, global inbound ...

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Black Friday Business Tips

Black Friday is here to stay: as part of a retail festival that entices consumers in their millions to part with their cash, it’s another way of increasing revenue just before the festive season officially kicks in. By Wynand Smit. Traditionally ...

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The celebrity secret – putting Cape Town on the A-list

If you are the kind of person who likes nothing more than to cuddle up on the couch with the latest edition of your favourite tabloid to find out what the schlebz are getting up to, you’ll know the answer ...

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Cape Town travel tips for your December break

City sightseeing bus tour in Cape Town

With Cape Town being on everyone’s bucket list, don’t miss the opportunity to visit this city that’s loved the world over. You can still join the thousands of Cape Town fans, even if your wallet feels a bit light during ...

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Africa’s travel trends for 2019

Enver Duminy, CEO of Cape Town Tourism. Travel is an ever-shifting industry; how visitors adapt in their preferences is a challenge for any tourism and hospitality professional to identify and meet their requirements in order to stay relevant. These trends ...

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Cape Town Marriott Hotel Crystal Towers Launches “Chef’s Cut” Menu

Cape Town Marriott Hotel Crystal Towers is hosting a unique, limited edition chef’s menu with secret dishes and flavour combinations to tantalize the palate. Curated by Executive Chef Cameron Giles, “Chef’s Cut” is a menu offering that features a fresh ...

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Global Muslim Travel to reach $183 billion by 2020

Enver Duminy is CEO of Cape Town Tourism, and is speaking on this topic at World Travel Market, London, in November. Telescopic vision in the tourism sector means that you can miss the bigger picture entirely. For example, while we fret about ...

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Promising Tourism Businesses Rewarded in the Cape

The winners of the annual Cape Town Tourism Board Development Fund (BDF) have been announced at a glittering industry function at the Cape Town International Conference Centre in the city. The BDF, established in 2014, has already aided several businesses ...

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Africa’s Travel Growth Exceeds Expectations

International tourist arrivals grew 6% in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend but exceeding UNWTO’s forecast for 2018. By Enver Duminy. The UNWTO’s panel of experts described ...

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Travel Extravaganza for Cape’s Youth in Celebration of Tourism Month

80 young people from Cape Town got to enjoy the experience of a lifetime, celebrating Madiba’s heritage and footprint in the city. Hosted by Cape Town Tourism, learners from two marginalized areas around Cape Town –Langa and Khayelitsha, were given ...

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Tapping into Data for Enhanced Tourism Experiences

JOHANNESBURG, South Africa, 20 September 2018 – It’s no secret that technology is changing the way in which we do tourism. It’s possible to research, plan, pay for and execute a trip using little more than a mobile device. Large ...

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3 Keys to Unlock Customer Experience in Travel

There’s a fine line in cultivating loyal customers – it’s an ongoing effort that ensures that the relationship is constantly developing. No brand can afford to let the standards drop once the relationship exists. Sure, your customers may change in terms ...

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Tourism Sector Eyes BRIC Billions

CAPE TOWN, South Africa, 20 September 2018 – Hospitality marketing is complex, there are key source markets for South Africa with a proven interest in the country as a destination, and there are also additional, growing markets, such as the ...

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The Art of Recycling and Smart Hospitality

What do single-use straws and used bedding have in common? Both contribute to waste on the part of hospitality businesses, only the former is a contributor to a global pollution challenge, while the latter is more of a nuisance in ...

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UNWTO Call To Action: Driving Transformation in Tourism

Put yourself in the shoes of the 20th Century traveller; just a couple of years ago, the avid explorer would watch interesting programmes on TV or head to the library to research destinations. Then they’d head to a travel agent ...

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Marriott International To Debut the Ritz-Carlton In The Zanzibar Archipelago

Slated to open in 2021, the 90 room all-suite and villa resort will provide the quintessential Indian Ocean experience amidst an idyllic island setting  Dubai, May 25, 2017 – Marriott International (NASDAQ: MAR) today announced the signing of an agreement with ...

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Marriott Hotels Opens in Cape Town

Cape Town, South Africa 17 May, 2017 – Bringing its superior service and world-class amenities to the South African travel market, Marriott International today revealed the conversion of Cape Town’s popular African Pride Crystal Towers Hotel & Spa into a ...

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Marriott Hotel Crystal Towers Welcomes Leading Chef

Cape Town,  17 May 2017. When Henrico Grobbelaar began his working life, he started out as a polymer engineer –  a career in the field of science and industry.  It’s certainly a far cry from what he does today, having become ...

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Popular Franschhoek hotel gets new look

Cape Town, 8 March 2017:  Popular Franschhoek hotel, the Protea Hotel by Marriott® Franschhoek, is set to undergo expansion and major refurbishment. Located in this breathtakingly beautiful part of the Western Cape, the hotel is a sought-after spot for both ...

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Garden Route Benefits from Unique Luxury Accommodation

Cape Town, 14 February 2017:  With the addition of a new luxurious apartment for travellers, tastefully decorated to meet the standards of the most discerning tourist, the ever-popular Garden Route region is well placed to cater to the luxury travel ...

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Marriott Rewards App for Travellers

DUBAI, UAE – February 10, 2017 – Based on the foundation of actual hands-on guest research and feedback, Marriott International, Inc. (NASDAQ: MAR) will now offer Marriott Rewards members a dynamic mobile experience personalised for them. Today marks the launch ...

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Renaissance® Hotels Arrives In Lagos

LAGOS, NIGERIA – 24 January 2017: Renaissance Hotels, the brand known around the world for helping business travellers discover unexpected experiences, has announced the opening of its first hotel in Sub-Saharan Africa — the Renaissance Lagos Ikeja Hotel. Located in ...

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Resounding Success for Cape’s Tourism December

The preliminary figures for visitor traffic at Cape Town International Airport and at the city’s major attractions in December 2016 are out, and it’s good news all round. Not only did Kirstenbosch, Groot Constantia and Cape Point enjoy a record-breaking ...

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Turkish Airlines Adds Kharkiv To Fight Schedule

Turkish Airlines now adds Kharkiv, the second largest city in Ukraine, to its extensive flight network, beginning March 30th. Kharkiv flights will be operated 4 times weekly on Mondays, Wednesdays, Thursdays and Sundays. This figure will increase to 7 times ...

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Marriott Rewards Creates Earning Opportunities

Dubai, UAE – December 19, 2016 – Just weeks after its unprecedented announcement that members could link their accounts to have their Elite status matched and transfer points between programs, Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG®), ...

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Beach Holidays a Stone’s Throw from Anywhere

In the current volatile economy, it’s safe to say that luxurious beach holidays are out of reach for many, or most, Africans. It can easily take a family a year, or much more, to save for an enjoyable, relaxing stay ...

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Protea Hotel by Marriott Walvis Bay to get a new look

Cape Town, 7 December 2016: A refurbishment project has started at the Protea Hotel by Marriott® Walvis Bay, Namibia, which is owned by leading local holding company, the Frans Indongo Group.  As the first refurbishment since the hotel opened almost ...

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Turkish Airlines’ Launches fFights from South Africa to Havana, Cuba

Turkish Airlines, the airline that flies to more countries than any other airline, continues to expand its global reach by adding the Cuban capital Havana to its list of destinations.  South Africans can fly from Cape Town, Johannesburg and Durban ...

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Cape Point Concession Celebrates 20 Years

CAPE TOWN, 30 November 2016: At a glittering event held at the Centre of the Book last night, the Cape Point Partnership with Thebe Tourism Group celebrated 20 years of the Cape Point concession, and unveiled their Cape Point Moments campaign ...

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A New Turn for Twist Restaurant

Cape Town, 28 November 2016: Food has never been fresher than at the newly refurbished Twist Restaurant at the African Pride Mount Grace Country House & Spa outside Johannesburg.  With bee hives on the property producing honey on-site, guests can ...

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Turkish Airlines Presents New Features

Istanbul, 25 November 2016 – Turkish Airlines presents the new features including Denon Headphones to be added to its on-board entertainment options   Flying has never been so pleasurable, Turkish Airlines plans on enlarging its award-winning entertainment offering  Turkish Airlines, Europe’s ...

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Protea Hotels by Marriott Recognised as Service Excellence Leader

Cape Town, 15 November 2016: Acknowledged yet again for service excellence, Protea Hotels by Marriott® has been named as the winner in the Hotels Category of the Ask Afrika Orange Index®.  This follows its 2013 award in this benchmark of ...

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Attractive prizes to be won in The Color Run Cape Town

Cape Town, 9 November 2016: Capetonians are gearing for their turn to join millions of fun-loving runners in the ‘Happiest 5k on the planet’ – The Color Run is back in Cape Town. Now in its fifth year, the run ...

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Completion of Protea Hotel by Marriott® Durban

Cape Town, 9 November 2016: uMhlanga is gearing up for a bumper tourist season this December/January and, with the recent opening of the new 15-storey tower addition at the Protea Hotel by Marriott® Durban uMhlanga, the local tourism industry will ...

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Key Solutions for Seasonality in Tourism

The second annual Cape 365 multi-stakeholder workshop has been held in order to review ongoing measures aimed at combatting seasonality and providing industry insights and strategies for the way forward. PURPOSE The Cape 365 committee includes representatives from the City ...

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Marriott International Introduces Three New Brands to Cape Town

Johannesburg, 6 October 2016: The world’s leading hotel company, Marriott International, Inc. (NASDAQ: MAR), today announced plans for the construction of three new hotel properties in Cape Town, in partnership with the Amdec Group. These will be three new hotels ...

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Marriott International Completes Acquisition Of Starwood Hotels

Marriott International, Inc. (NASDAQ: MAR) has completed its acquisition of Starwood Hotels & Resorts Worldwide, Inc., creating the world’s largest and best hotel company. Marriott now offers the most comprehensive portfolio of brands including leading lifestyle brands, a significant global ...

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Empowering South Africa’s Women Must Be a Priority

Cape Town, 27 September 2016: The first Black woman to sit on the board of directors at Protea Hotels by Marriott®, Dorcas Dlamini has risen to the top of the hospitality industry with seeming effortlessness. But hers is actually a ...

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Cape Town Celebrates Special Award

22 September 2016 The announcement that Cape Town is once again the recipient of a global travel award has stirred up interest in the city as a world-class destination. The Condé Nast Readers’ Travel Awards 2016 chose the city as ...

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Branded Movies Change Advertising Game

Cape Town, 20 September 2016: Gone are the days, where it was the preserve of massive Hollywood studios to produce high-quality movies. Now, it’s not only independent film makers that are getting into the movie business, but brands are too. ...

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Uganda’s Protea Hotel Getting Bigger and Better

Cape Town, 20 September 2016: Entebbe’s 4-star Protea Hotel by Marriott Entebbe, is set for refurbishment and expansion. Its beautiful location on the shores of Lake Victoria, as well as being a convenient 1 kilometre from the airport, makes this ...

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Milkshake with Sunflower Touch

Cape Town, 16 September 2016: A creamy milkshake can make the world seem like a better place, and in this case, it really does. Hotel group Protea Hotels by Marriott® Fire & Ice! have teamed up with the Giggling Gourmet ...

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The Happiest 5K on the Planet Runs to Marriott Rewards

Cape Town, 16th September 2016: For the first time, and continuing its love for lifestyle events, award winning loyalty programme Marriott Rewards has teamed up with “The Happiest 5K on the Planet”, The Color Run Johannesburg and Cape Town. The ...

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Marriott Strengthens Position With New Properties

 Marriott International signs 5 key properties in the UAE alone in 2016 Debut of new lifestyle luxury brands and entry into new geographies set to bolster growth Dubai, UAE – September 16, 2016 – Marriott International, Inc. (NASDAQ: MAR) has ...

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Tourism for All – A City’s Challenge

Universal Access is being celebrated during Tourism Month in September 2016. Cape Town Tourism is advocating for a ‘Tourism for All’ approach where everyone, regardless of their abilities, can enjoy the tourism industry in Cape Town. In addition, inclusivity irrespective ...

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Cape Town Scores as Gay-friendly Destination

Surveys conducted by SCRUFF, a leading gay dating and travel app with over 10 million subscribers have uncovered that Cape Town is ranked fifth as a “surprisingly gay-friendly” destination, according to wrdetv.com. Two surveys were conducted in partnership with the ...

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Zambia’s Protea Hotel Lusaka more than doubles capacity

The popular 100-room Protea Hotel Lusaka, located within the Arcades Shopping and Entertainment lifestyle hub opposite the Mulungushi Conference Centre, is constructing a substantial new wing which will see the hotel grow to 237 rooms. The major expansion project is ...

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Super Fast Fibre Optic Bandwidth for African Pride Crystal Towers

  July 2013: The African Pride Crystal Towers Hotel & Spa in Cape Town, which boasts the city’s second largest conference centre after the CTICC, is going live with 50Mbps of pure fibre bandwidth on 17 July 2013. The hotel ...

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