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Tag Archives: hospitality

THE PRESIDENT HOTEL IS READY TO WELCOME BACK GUESTS

experience cape town

The President’s doors are open and ready to welcome guests back to the comfort and safety of their hotel. In celebration, they have launched their experience video, which showcases the iconic hotel and its perfect location to access, explore, discover ...

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The Peninsula All-Suite Hotel is Travel Ready

With the recent announcement that accommodation establishments across the country will be allowed to open under Alert Level 3, the team at The Peninsula All-Suite Hotel are gearing up to welcome back leisure travel guests. “Although no specific dates have ...

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Investment & Innovation Drive Digital Hospitality

Two women in a resort swimming pool

Across the globe, competitive organisations in all industries are transforming every aspect of their operations through a commitment to digitalisation. Transformation in the hospitality industry is proving to benefit the businesses, as well as the guests, as innovation drives superior ...

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How clean is your hotel? Chemical applications in the hospitality space

At home, more and more consumers are opting eco-friendly cleaners made with natural ingredients, but how important is this when choosing a hotel to stay at – are hotels stepping up when it comes to the use of environmentally (and ...

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ONOMO Hotels Acquires BON Hotels

BON Hotels CEO, Guy Stehlik with ONOMO Hotels CEO, Cedric Guilleminot.

CASABLANCA, Morocco, 12 December 2019 – The hospitality industry on the African continent is set for a major shake-up following the announcement today that ONOMO Hotels has acquired a 60, 1% controlling stake in BON Hotels. BON Hotels CEO, Guy ...

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10 Tips to get Tourism PR Published

As a publisher of content aimed at travellers and the tourism trade, my email inbox is flooded with press releases – many of which are trashed because the content is either badly written, does not comply with my website or ...

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AC Unpacked Debuts in Cape Town

Delegates watching a presentation at an AC Unpacked event in Cape Town

AC Hotels, the carefully curated lifestyle brand from Marriott International marked the African debut of the global thought leadership series, AC Unpacked at AC Hotel Cape Town Waterfront on 26 September with a lively panellist discussion between local experts shaping ...

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2019 Wine and Food Tourism Awardees Announced

2019 Wine and Food Tourism Awardees

Cape Town, 18 September 2019 – South Africa’s top wine and food tourism providers were named honourees in the inaugural Wine & Food Tourism Awards at the close of this year’s Wine and Food Tourism Conference held at Spier near ...

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Why Timeshare Rentals Offer the Best Holidays

Lounge area at The Peninsula timeshare in Cape Town

In the past timeshare resorts were for the exclusive use of owners and their families or friends, but not anymore. These sought-after resorts are becoming a popular choice for people holidaying on a budget and wanting peace-of-mind when it comes ...

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Chefs Shine at Hotel Oscars in Cape Town

2019 Distell Inter Hotel Challenge

The Southern Sun Cape Sun was the glittering venue for the ‘Hotel Oscars’, the Distell Inter Hotel Challenge, on Saturday 3rd August 2019 when South Africas’ top chefs, bakers, wine stewards and concierges were honoured with the industry’s top accolades. ...

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Stop shopping around

Cape Town, 28 June 2019- BON Hotels announces bigger discounts for guests booking direct Anyone who has experienced booking a hotel room online will be aware of the perplexity of options, pop-ups, terms and conditions and ‘bait’ offered via a ...

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Applications for youth hospitality bursary open

CAPE TOWN, South Africa, 14 June 2019 – Applications to apply for FEDHASA Cape’s 2019 Youth Bursary programme are now open. The programme is open to deserving students studying towards a hospitality qualification and/or interns from FEDHASA Cape hospitality member ...

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Lucid launches SA’s newest hotel brand Home* Suite Hotels

13 June 2019, Cape Town- Lucid Ventures, the R350M Cape Town based Hotel Fund, this week announced the launch of an all new boutique hotel brand Home* Suite Hotels into the South African market.  The brand aims to attract discerning ...

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Learners with Disabilities Gain Hotel Work Experience

Empangeni, South Africa, 04 June 2019 – Young adults in South Africa with intellectual disabilities and learning impairments are the most marginalised group of persons living with a disability. Although they are extremely capable of adding value to the open-labour ...

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Hostage Negotiation – The He(art) of Designing

Cape Town, March 2019 – Meet Grant Gillis, the owner and manager of Delta Design who has partnered with BON Hotels to oversee conceptualisation and design of hotel refurbishments and new projects. It is not often you meet someone who ...

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Art and Wine – A Symbiotic Pairing

Artist Alexia Kobusch with one of her paintings

Any wine connoisseur will tell you that the creation of a good wine is in the hands of the winemaker.  It is their ability to take the simple grape and turn into a thing of wonder for your palette, that ...

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New CEO At FEDHASA

FEDHASA CEO Lee Zama

Johannesburg, 04 March 2019 – The Federated Hospitality Association of Southern Africa (FEDHASA) has announced the appointment of Lee Zama as its new Chief Executive Officer (CEO). Zama, who is the first female CEO appointed at FEDHASA, has taken up ...

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Four Common Hospitality Customer Service Mistakes

Profile image of Wynand Smit

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that’s from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break. By Wynand Smit. The service you offer ...

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New Features Boost The Hotel Show Africa

Lynn Chamier

The Hotel Show Africa will showcase new immersive features, bringing it closer to the industry it serves, when it opens at the Gallagher Convention Centre from 23 to 25 June 2019.

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Hotel Group Announces Waterfront Acquisition

Cape Town, South Africa, 12 February 2019  – African hotel group ONOMO Hotels have announced the addition of their second Cape Town property, Signature Lux Waterfront by ONOMO, into their portfolio. The recently-launched hotel brings a new competitor to the ...

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Mobile app to drive travellers to star graded accommodation

mobile app on car dashboard

JOHANNESBURG, South Africa, 21 December 2018 – The Tourism Grading Council of South Africa (TGCSA) has partnered with Waze, the world’s largest community-based traffic and navigation app, to alert and guide travellers to all TGCSA graded establishments in the area, ...

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Forward-thinkers in hospitality says the industry needs to move with times

CAPE TOWN, South Africa, 22 November 2018 –South Africa’s hospitality industry needs to undergo some fundamental changes to remain relevant and to keep up with the demands of a modern world, and in turn appeal to young industry professionals like ...

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Radisson Hotels Expand Into Guinea

Radisson Blu Hotel Conakry Guinea

Radisson Hospitality has announced the signing of the first Radisson Blu Hotel in Conakry, Republic of Guinea. Radisson Hospitality AB, publicly listed on Nasdaq Stockholm, Sweden is part of Radisson Hotel Group, which has 90 hotels and more than 18,000 ...

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FEDHASA Cape Awards Student Bursaries

CAPE TOWN, South Africa, 26 October 2018 – As part of FEDHASA Cape’s on-going efforts to develop young professionals in the hospitality industry and grow the sector in Cape Town, the association has announced its 2018 bursary recipients in several ...

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BON Hotels Plans for a Hotel School in Nigeria

Cape Town, South Africa, 25 October 2018 – In their efforts to make a positive contribution towards tourism development and the growth of the hotel industry at large, BON Hotels, West Africa’s fastest-growing hospitality company, has announced their plans to ...

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Off the Grid at Conferences

Off the Grid at Conferences

Cape Town, South Africa, 18 October 2018 – Should conference delegates be able to use their personal digital devices during meetings or is it just plain rude? With the advent of smartphones, smart watches, tablets and free, fast Wi-Fi, the conference ...

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The Many Hats A Chef Wears

When you hear the title ‘Executive Chef’ the likes of celebrity chef Pete Goffe-Wood or the renowned Jamie Oliver spring to mind but this title, certainly at the hotel level, whilst essential, is a rather unobtrusive, often thankless job that ...

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New GM Appointed at Shishangeni in Kruger

KRUGER NATIONAL PARK, South Africa, 14 September 2018 – BON Hotels has announced the appointment of Siyanda Zindela as General Manager at their Kruger National Park property, Shishangeni by BON Hotels. Zindela will oversee the entire management of the 4-star property ...

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Waste Not Want Not!

CAPE TOWN, 04 September 2018 – The tourism and hospitality industry is undoubtedly one of the fastest growing economic sectors globally, which is proving to have a serious, negative impact on the environment. It is incumbent on hotels and businesses ...

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Women in Hospitality – meet GM Tarryn Burrows

General Manager at BON Hotel 64 on Gordon With her die-hard attitude, positive outlook, a great sense of humour and an innate sincerity, Tarryn Burrows brings a personal and professional approach to her work. She hails from Johannesburg where she ...

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The Difference Between Hospitality and Being Hospitable

There’s a pervasive local way of thinking that if you are pleasant and polite, you’ve pretty much got tourism nailed. But there’s a big difference between being hospitable and being in the hospitality industry, says South African wine and gourmet ...

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How to Personalise Hospitality Experiences

South Africa – June 2018: In the current competitive environment, the tourism and hospitality industry is in constant search for new ways to improve a customer’s overall experience. Knowing and understanding what works can be a valuable part of the success ...

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BON Hotels announces their Kwazulu Natal arrival

BON Hotels have extended their South African footprint into Kwazulu Natal with the takeover of the well-known 64 on Gordon Hotel. The 35 – roomed boutique hotel, which is located in the rejuvenated Morningside suburb of Durban, will be flying ...

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BON Hotels Links Nigerea Tourism Circuits

BON Hotels’ growth in Nigeria has been prodigious and continues to flourish with the more recent acquisitions of 11 additional hotels in the region bringing their portfolio in West Africa up to 25 hotels across 14 cities and in so ...

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A guide to sustainable events

A guide to sustainable events With the continued and ever-increasing focus on the environment and the demand for sustainability around the world, green event and conference planning has become an established trend within the global tourism and convention industry. Conferences ...

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BON Hotels launches revamped BON Hotel Abuja

BON Hotels launches revamped BON Hotel Abuja BON Hotels launched their revamped BON Hotel Abuja at an event attended by media guests and VIPs on 20 March 2018. The hotel, which services international and high profile clientele, has recently undergone ...

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BON Hotel Sunshine Enugu opens its doors

BON Hotel Sunshine Enugu opens its doors BON Hotels, a hospitality company that owns, manages and markets hotels throughout Africa, has added BON Hotel Sunshine Enugu to their Nigerian portfolio, bringing the number of properties they manage in the region ...

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Human Touch vs Artificial Intelligence

In a world where modern technology is developing at a rapid pace, connectivity and personalisation are two key factors that are beginning to play a fundamental role in ensuring a business does not become stagnant. Is it because of this ...

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International Hotel Group ONOMO Hotels Enters SA Market

Casablanca- headquartered ONOMO Hotels has entered the South African hotel management arena with the acquisition of three properties: the iconic Inn on the Square in Cape Town, the Signature Lux Hotel and brand in Sandton, and a newly constructed ONOMO ...

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BON Hotels Signs New Hotel in Johannesburg

BON Hotels has added Destiny Exclusive Hotel, Wellness Spa & Conference Centre in Kempton Park, Johannesburg, to its South African portfolio. The modern, boutique-styled 40-roomed hotel will be known as Destiny Hotel and Convention Centre by BON Hotels. Located on ...

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HVS Reveals Western Cape Water-Wise Hospitality Research

In response to the ongoing drought experienced in the Western Cape province of South Africa, this article explores various initiatives adopted by the hotel industry in order to mitigate the challenges that water scarcity imposes on water-intensive enterprises. Through primary ...

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Floral Cuisine: Using Flowers in Cooking

Floral Cuisine has become a popular and visible food trend in recent times, so in this article, I share some insights, tips and tricks that I’ve learned about using edible flowers in cooking over a career spanning 16 years. By ...

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Developing Local Talent

Organizations looking to operate successfully have realised that they need to contribute to and invest in infrastructure, training and education within the countries where they operate to facilitate an increase in local talent capable of filling the roles that companies ...

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Tsogo Sun wins Best South African Hotel Group award

Tsogo Sun has proudly added yet another award to its growing collection (https://www.tsogosun.com/media/awards) – the Business Traveller Africa Award for the Best South African Hotel Group, which was presented at a ceremony in Sandton. Earlier this year, 11 Tsogo Sun ...

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Connecting with millennials

Connecting with millennials protel by Ankerdata launch mobile concierge and booking app with ConnectHOTEL The use of smartphones to book hotel rooms has increased significantly over the past few years with some statistics claiming this number to be well over ...

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Will Technology Replace Hospitality?

While technology has transformed and advanced the hospitality industry in a positive manner quite rapidly, the biggest challenge that comes with technological advancement is the probability of replacing existing staff with a technological device, since the device can do the ...

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SA Tourism CEO Joins Speakers for THINC Africa 2017

HVS South Africa, organiser of the 2017 edition of the Tourism, Hotel Investment, and Networking Conference (THINC) Africa has confirmed that the CEO of South African Tourism, Sisa Ntshona, will be speaking at this much-anticipated conference coming up in Cape Town ...

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Wonder Women

The hotel and hospitality business is a tough one; it doesn’t take a rocket scientist to figure that out. Why, then, do so many women opt for this as a career choice? This industry requires among many things mental strength, ...

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TGCSA Welcomes 64 new Members

More South African establishments are opening their doors to Tourism Grading Council of South Africa (TGCSA) assessors in their commitment to offer visitors exceptional quality products. As the country’s only recognised and globally benchmarked grading system of quality assurance for ...

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A Lion Roars and Technology Listens

Lion Roars Hotels and Lodges have remained under the radar in the highly competitive arena of the hotel management industry for two decades, almost unnoticed yet always present. With early beginnings as a family-owned and -managed Hospitality Company, the group ...

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BON Hotels sign 12th hotel in Nigeria

BON Hotels announced the signing of its 12th hotel in Nigeria, further increasing the company’s presence and footprint in West Africa and making the group the largest hotel management company in Nigeria, with additional opportunities still in play. Together with ...

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The Worst Hotel in the World

Last month I wrote about the BEST hotel I’ve ever stayed at, which came down to ‘how did the hotel make me feel?’ and led to the importance of hotel entertainment. This got me thinking of the contrary. What is ...

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Marriott to Debut Aloft Hotels in Mauritius

Marriott International has announced plans to launch its cutting-edge Aloft brand in the capital city of Mauritius with the signing of Aloft Mauritius Port Louis. Slated to open in early 2019, the hotel will be the brand’s first adaptive reuse ...

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The Importance of Hotel Entertainment

At a recent hotel industry function, I was asked which was THE best hotel I have ever stayed at. This has been a common question over the years and one that has an easy answer. It’s also a question to ...

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Cape Town Hotel’s Bucket Brigade Recycles Water

Many Capetonians in the CBD may have noticed men and women watering plants on traffic islands with buckets. Investigations reveal them to be staff members of the Townhouse Hotel on the corner of Mostert and Corporation streets, who are helping ...

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African Cuisine

By Bennet Otoo According to Abraham Maslow’s theory of needs, food is one of the very basic necessities of life. So basic that inadequate intake or a complete absence of food causes various health problems or in extreme cases, death. ...

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City Lodge opens Downtown JNB Hotel

The City Lodge Hotel Group has opened the first phase of rooms at its exciting 148-room City Lodge Hotel Newtown, Johannesburg with the hotel expected to be fully operational by the end of February. The total development cost of the ...

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Red Carpet Concepts Lands La Petite Ferme Account

Franschhoek based wine estate, La Petite Ferme has awarded Cape Town based bespoke PR agency, Red Carpet Concepts (RCC) with its public relations, marketing, social media, new website development and events management portfolio. Bringing light to the iconic wine farm’s ...

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World Luxury Hotel Awards

Every year the world’s finest hotels are assessed and critiqued to sift out the very best of the best in their offerings of exclusive world-class accommodation, writes Michelle Snyman. The World Luxury Hotel Awards are responsible for rewarding these legends ...

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New look for Garden Court Marine Parade

Tsogo Sun’s iconic Durban hotel – Garden Court Marine Parade – celebrated its 30th year anniversary in grand style last night (1 October) following a R110-million refurbishment project. Leading tourism stakeholders and government officials including eThekwini Mayor, Councillor James Nxumalo, ...

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Waffling on about Waffles

My misconception of waffles being a mere base for sweet desserts has been dispelled since visiting the Waffle House in Ramsgate, South Africa, writes Des Langkilde Waffle: (noun) ‘A light crisp cake made of batter and baked in a waffle ...

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Orion Hotels take entire portfolio to the cloud

The hospitality industry has often suffered criticism for being slow on the technology uptake, especially when it comes to cloud technology. The Orion Hotel Group, who have fourteen hotels in Southern Africa, have recently taken a giant leap into the ...

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Homestays: the Dreamcatcher Story

The concept of experiential tourism or community based experiences, whereby visitors are offered opportunities to interact with local people in their homes and neighbourhoods, has come in from the cold in South Africa, writes Anthea Rossouw. Put another way, it ...

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Cover Story – May 2015

Our cover for May features Hotel Verde Cape Town – ‘Africa’s Greenest Hotel’ – for a while anyway. Because the hotel’s owner, Mario Delicio and his industrious team have just launched Verde Hotels – a hospitality solutions group that aims ...

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Thrivability in Green Hotel Development

A recently launched hotel management company plans to expand its ‘Greenest Hotel’ concept across Africa, and backs-up its claim with some convincing facts and figures, writes Des Langkilde. I’ve always known the verb ‘thrive’ as meaning to prosper or flourish, ...

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Property Review: Hotel Verde Cape Town

The airport industrial area of Cape Town, South Africa is not an address which inspires images of ‘environmentally-friendly’ or ‘carbon neutral’, but Hotel Verde is both these things, writes Kirsten Bohle. Nestled amongst the parking lots of rental car companies ...

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Pros & Cons of Booking Restrictions

In this article Jean Francois Mourier outlines the most common hotel booking restrictions and when they are and aren’t useful for increasing bookings and revenue. Every hotelier has used a restriction in their pricing strategy at one time or another. ...

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Cover Story – April 2015

Our April cover depicts the restored Slave Bell at Spier Wine Farm, which was built by Van der Byl in 1825. Spier is one of the oldest wine farms in South Africa with a recorded history dating back to 1692. ...

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TGCSA’s Chief Quality Assurance Officer Resigns

Ms Thembi Kunene, Chief Quality Assurance Officer at the Tourism Grading Council of South Africa (TGCSA), a unit of South African Tourism, has tendered her resignation effective from 31 March 2015. Mr Thulani Nzima, Chief Executive Officer (CEO) of SA ...

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New Manager at Cape Grace’s Bascule Bar

Victor Kirkbride has been appointed Manager and Whisky connoisseur at Cape Grace’s iconic Bascule Bar. Victor has made his mark in the hospitality industry for the past fourteen years, managing a variety of restaurants and bars, including Baraza Cocktail Bar, ...

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New Appointments for Capital Hotel Group

THE Capital Hotel Group has appointed four new general managers to its flagships hotels (from left to right in image): 1. Christine Liebenberg has been appointed the new GM for The Capital Empire. Christine has more than 20 years experience ...

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Exploring the Six Senses of Grootbos

Sunset view from Grootbos Private Nature Reserve with location map

In South Africa, there are ample hospitality establishments who provide 5-star accommodation combined with matching cuisine, but very few who excel in catering to all 6 experiential senses, namely sight, smell, taste, touch, hear and spirit. Grootbos Private Nature Reserve ...

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Why Deep Discounting Doesn’t Work

Hotels that participate in last-minute discount deals might not make the best business decision – no matter whether it is done to raise awareness or as a way to boost occupancy. By Tourism Tattler contributor, Jean Francois Mourier. Black Friday ...

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How to turn your Guesthouse into an Events Location

South Africa’s hosting of the 2010 World Soccer Cup left in its wake a range of businesses that sprang up to fill the needs of thousands of tourists brought to the event. Following four years of global economic recession, many ...

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TGCSA Launches Basket of Benefits

Having your hospitality establishment graded now means more than a few stars – it also provides access to a range of meaningful benefits. Tourism Tattler (TT) spoke to Thembi Kunene, Chief Quality Assurance Officer at the Tourism Grading Council of ...

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Businesses at risk for neglecting food safety

Businesses handling food – ranging from take-away outlets to restaurants – are putting themselves at risk of being sued by consumers warns food safety specialist and author Graham Ries. “I am on the phone daily to food manufacturers across the ...

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New FEDHASA Cape Board Members

The Federated Hospitality Association of Southern Africa for the Western and Northern Cape (FEDHASA Cape) held its 10th Annual General Meeting (AGM) recently where it elected its Chairperson, Rob Kucera as well as 2 Segment Chairs and 1 Alternate. Only ...

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New GM for Protea Hotel Fire & Ice! Menlyn

Protea Hotels 2012 General Manager of the Year and current Protea Hotel Fire & Ice! Cape Town Number One Johan Cronjé will lead the TEAM at what will be Pretoria’s new hotspot when the 178-room Protea Hotel Fire & Ice! ...

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Property Review – Kempinski Seychelles

If a 6-star grading exists for accommodation establishments in the Seychelles, that would be my rating for this superb resort. From the friendly and efficient attention of staff on check-in to the luxurious room amenities, wide ranging facilities and ample ...

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Africa Interior Design Accolades

Well-known South African interior architectural design firm, Darley Interior Architectural Design (DIAD) has been recognised by the Europe Business Assembly (EBA) as the Best Enterprise in construction, architecture, construction materials, luxury real estate and city infrastructure. In addition Shiree Darley, ...

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Travellers Want Personalised Service

Primary research of 7,000 international globetrotters worldwide reveals the latest needs and desires of today’s traveller. The expectations of 21st century travellers are evolving – and the standards expected of global hotel brands are high, according to new research published ...

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